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How we do it at Marketo
Emma Mears
Campaign Manager, EMEA Marketing
Page 2Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Page 3Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
The Changing Buyer Journey
Page 4Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
The New Buyer Journey
Page 5Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Our Marketing Goals
Page 6Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Nurture
Lead nurturing is the process of
building effective relationships
with your potential
customers throughout the buying
journey
Page 7Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/20194/18/2019
Page 8Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Map Content to Buying Stage
Page 9Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Forget the Flowchart
Flowcharts = More work + less results.
Page 10Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Page 11Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Transition Rules
Page 12Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Tips…
• Nurtures to consider:
• Reactivation Nurture = not engaged 1 Yr
• Recycled Nurture = Recycled Leads
• Multi-Channel Nurture = Retarget on other channels
Page 13Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Your Website
Using triggers to drive 3x more
engagement than batch or nurture
emails
Page 14© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 15© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 16© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 17Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Trigger Email Flow
Organic Behaviour
Trigger
Segmentation
Filter
Action
Flow
If a person visits the pricing
page
The person is:
Marketable
Not a customer
Job Role contains marketing
Not was sent email in past 30 mins
Page 18© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 19© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Alert the sales team… where relevant
Page 20© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 21Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Form Abandonment
30% of people will return to complete
a form if there’s something in it for
them
Page 22© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 23© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 24© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Form Abandonment – Smart List = Targets
Page 25© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Form Abandonment – Smart List = Targets
Page 26© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Form Abandonment – Smart Flow = Action
Page 27Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
Go big or go home…
Tactical Tips to Try Out
• Refine your target audience with filters
• Consider sending a triggered email
• Retarget your abandoners on paid media
Page 28Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
REPORTING
Nearly 50% of marketing
leaders name tracking and
measuring marketing
campaigns as a top
challenge
Page 29© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Reporting
New Name
Acquisition
Buyer Journey
Analysis
Marketing
Impact / ROI
Early Stage Mid Stage Late Stage
Page 30© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Early Stage Reports – Program Cost Analysis
• Which Channels are bringing in the most names?
• Which Channels are bringing in the cheapest new names?
Page 31© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 32© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 33© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Filter, Filter, Filter…. Deep Dive
Page 34© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 35© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Program Revenue Stage Analysis – New Names
Page 36© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 37© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Conditional Formatting
Page 38© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Program Revenue Stage Analysis – Avg Days to Stage
Page 39© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 40© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 41© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Late Stage Report – Program Opportunity Analysis
• How are my programs impacting total revenue?
Total Marketing Revenue Generated / Total Revenue Generated
= % Marketing Revenue Generating Content
Page 42© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 43© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Late Stage Report – Program Opportunity Analysis
• What is my ROI? Revenue / Cost = ROI
Page 44© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Page 45© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Create Calculated Measures
Page 46© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
THANK YOU!
QUESTIONS?
www.marketo.com

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Marketo@marketo webinar slides

  • 1. How we do it at Marketo Emma Mears Campaign Manager, EMEA Marketing
  • 2. Page 2Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
  • 3. Page 3Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 The Changing Buyer Journey
  • 4. Page 4Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 The New Buyer Journey
  • 5. Page 5Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Our Marketing Goals
  • 6. Page 6Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Nurture Lead nurturing is the process of building effective relationships with your potential customers throughout the buying journey
  • 7. Page 7Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/20194/18/2019
  • 8. Page 8Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Map Content to Buying Stage
  • 9. Page 9Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Forget the Flowchart Flowcharts = More work + less results.
  • 10. Page 10Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019
  • 11. Page 11Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Transition Rules
  • 12. Page 12Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Tips… • Nurtures to consider: • Reactivation Nurture = not engaged 1 Yr • Recycled Nurture = Recycled Leads • Multi-Channel Nurture = Retarget on other channels
  • 13. Page 13Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Your Website Using triggers to drive 3x more engagement than batch or nurture emails
  • 14. Page 14© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 15. Page 15© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 16. Page 16© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 17. Page 17Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Trigger Email Flow Organic Behaviour Trigger Segmentation Filter Action Flow If a person visits the pricing page The person is: Marketable Not a customer Job Role contains marketing Not was sent email in past 30 mins
  • 18. Page 18© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 19. Page 19© 2014 Marketo, Inc. Marketo Proprietary and Confidential Alert the sales team… where relevant
  • 20. Page 20© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 21. Page 21Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Form Abandonment 30% of people will return to complete a form if there’s something in it for them
  • 22. Page 22© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 23. Page 23© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 24. Page 24© 2014 Marketo, Inc. Marketo Proprietary and Confidential Form Abandonment – Smart List = Targets
  • 25. Page 25© 2014 Marketo, Inc. Marketo Proprietary and Confidential Form Abandonment – Smart List = Targets
  • 26. Page 26© 2014 Marketo, Inc. Marketo Proprietary and Confidential Form Abandonment – Smart Flow = Action
  • 27. Page 27Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 Go big or go home… Tactical Tips to Try Out • Refine your target audience with filters • Consider sending a triggered email • Retarget your abandoners on paid media
  • 28. Page 28Marketo Proprietary and Confidential | © Marketo, Inc. 4/18/2019 REPORTING Nearly 50% of marketing leaders name tracking and measuring marketing campaigns as a top challenge
  • 29. Page 29© 2014 Marketo, Inc. Marketo Proprietary and Confidential Reporting New Name Acquisition Buyer Journey Analysis Marketing Impact / ROI Early Stage Mid Stage Late Stage
  • 30. Page 30© 2014 Marketo, Inc. Marketo Proprietary and Confidential Early Stage Reports – Program Cost Analysis • Which Channels are bringing in the most names? • Which Channels are bringing in the cheapest new names?
  • 31. Page 31© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 32. Page 32© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 33. Page 33© 2014 Marketo, Inc. Marketo Proprietary and Confidential Filter, Filter, Filter…. Deep Dive
  • 34. Page 34© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 35. Page 35© 2014 Marketo, Inc. Marketo Proprietary and Confidential Program Revenue Stage Analysis – New Names
  • 36. Page 36© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 37. Page 37© 2014 Marketo, Inc. Marketo Proprietary and Confidential Conditional Formatting
  • 38. Page 38© 2014 Marketo, Inc. Marketo Proprietary and Confidential Program Revenue Stage Analysis – Avg Days to Stage
  • 39. Page 39© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 40. Page 40© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 41. Page 41© 2014 Marketo, Inc. Marketo Proprietary and Confidential Late Stage Report – Program Opportunity Analysis • How are my programs impacting total revenue? Total Marketing Revenue Generated / Total Revenue Generated = % Marketing Revenue Generating Content
  • 42. Page 42© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 43. Page 43© 2014 Marketo, Inc. Marketo Proprietary and Confidential Late Stage Report – Program Opportunity Analysis • What is my ROI? Revenue / Cost = ROI
  • 44. Page 44© 2014 Marketo, Inc. Marketo Proprietary and Confidential
  • 45. Page 45© 2014 Marketo, Inc. Marketo Proprietary and Confidential Create Calculated Measures
  • 46. Page 46© 2014 Marketo, Inc. Marketo Proprietary and Confidential