This document contains sample questions and answers related to resumes, interviews, and professional communication. It discusses: - Two types of informal reports (justification/recommendation reports and feasibility reports) - The difference between primary and secondary data (primary comes from firsthand experience, secondary from others' reports) - Two advantages to properly documenting research (strengthening arguments and helping readers find information) - Two tips for courteous cell phone use in the workplace (be careful of location/time/volume and project professionalism)

2. Information reports

3. Progress reports

4. Justification / recommendation reports

5. Feasibility reports

6. Minutes of meetings

7. Summaries

8. Justification / recommendation and feasibility reports attempt to solve problems by presenting data, drawing, conclusions, and making recommendations.

10. Primary data result from firsthand and experience and observation.

11. Secondary data come from reading what others have experienced and observed.

13. One example of primary data is the following;

14. Coca – Cola and Pepsi – Cola, for example produce primary data when they stage taste tests and record the reactions of consumers.

15. One example secondary data is the following;

17. Report writers document their sources to strengthen an argument, protect themselves from charges of plagiarism, and help readers locate data.

19. Cell phones are essential workplace communication tools, but they must be used without offending others.

21. Meetings leaders and participants should follow professional meeting etiquette at all times.

24. Functional resume focuses attention on a candidate’s skills rather than on past employment.

26. Behavioral

28. Example- I was going to K-Mart to get my interview that I had. When I got there I just went to the office and told her that I was here for my interview. At first I thought she was criticizing me but I found out she was ready to hire me in a full time job. I was glad to hear her say, “You got the job, and you’ll start on Monday.” So, I told her, “You won’t regret hiring me. See you Monday.” And I left the office with a smile in my face.