Presentation on an academic paper reading assignment. Research done into metrics and how metrics can be used to evaluate e-business systems and processes.

1. Academic Paper Summary
Mario Parris

2. Introduction
The Authors, e-Business and Performance

3. Dr. David Barnes
Impact of the Internet-based ICTs of e-
commerce on operations management
Performance measurement & management.
Dr. Matthew Hinton
e-Commerce and how it affects
organisations.

4. Their Research
Searching for E-Business
Performance Measurement
Systems

5. 9
@ $
E-Business
A term easily confused with E-Commerce

6. Performance
Measurement

7. Metrics
How we measure performance

8. The performance of the web site.
The performance of business processes.
The performance of customers.
Linking e-Business performance to business
strategy.

9. The Search
Case studies and Findings

10. 12
Potentially Exemplar Companies

11. Case Study Approach
Research

12. Port Authority

13. Lawco

14. Softco

15. Findings
Case organisations tend to assess e-Business as any other
capital investment using formal financial methods.
Case organisations appear to have developed an ad-hoc
approach to the development of e-Business metrics.
No evidence to suggest case organisations have really
reconsidered the merits of their existing performance
measurement systems in the advent of e-Business into their
activities.

16. Conclusions
Did they find a System? Why?

17. The End
Questions? No? Okay, Thanks!