The document provides updates from various departments at Bloomingdale's South Coast Plaza. It thanks associates for their efforts during the challenging holiday season. It announces diversity council members and fundraising for a children's home. It also details upcoming sales, contests using "b-bucks", inventory preparation, and birthday/anniversary announcements. The newsletter aims to boost morale and communicate important information to Bloomingdale's associates.

1. The B-Factor
Monthly
South Coast Plaza, 3333 S. Bristol St. Costa Mesa, CA 92626.
Telephone (714) 824-4600. Facsimile (714) 824-4572
www.bloomingdales.com
2008 Year End Edition December 12, 2008
In This Issue A message from Jim
I would like to begin by thanking Marilou for
• A message from Jim publishing our first ever monthly newsletter. I look
• SCP Team News forward to it becoming a part of our culture with
contributions from many of the store family! My
thanks to all of you for your efforts this season!
We are all aware of how challenging the retail
climate has been. It has been quoted as the most
difficult in over 50 years, but it is great to see that
Bloomingdale’s South Coast Plaza has been able
to deliver such significant business in this critical
Holiday selling period. The continued key to our success is to simply
stay focused on consistently delivering an
Human Resources outstanding shopping experience. From
our sales professional team, this requires
• Renewing our commitment that you take every opportunity to make a
to outstanding associate connection with your customers, as we
service level have had many new ones in the store in
• From Here to Diversity… the past two weeks. These are your
clients of next year! These are your
“insurance policy” to good selling next
year, regardless of the economy. So
please remember to give your business card on every transaction and b-
connected as often as you think you have made a connection. Most of
all…continue to open new accounts to build loyalty!
From our support teams, the look and feel of our store is as critical a part
Operations of the Bloomingdale’s South Coast Plaza shopping experience. The new
We’re all in this together receipts to the selling floor quickly, merchandised well and with some
visual enhancement; sale areas maintained, sized, classified; gift
wrapped like no other gift in the world; restrooms sparkling and fresh all
day long; Engineering, keeping our building in safe and working order,
from air conditioning to lighting; Alterations that make each garment look
custom-fit; and the list goes on…each of you are the reason the

2. customer chooses to shop with us!
Human Resources
by Marilou Guerrero
It is our hope to consistently offer helpful, courteous, and timely service
to everyone. With the many and recent changes in the department from
leadership to team members, we thank you all for your continued
support.
Sales
Andrea Hu and Marilou Guerrero are both committed to increasing
Guess, bid, win, then shop
service levels to both associates and managers. We’re here for you!
Here are some important numbers to assist you with matters that we are
not able to help you in-store:
• Macy’s Inc. Benefits - 800-337-2363 or
www.employeeconnection.net
• HR Services for leaves of absences – 800-764-0161 (Must notify
your Manager and then HR first prior to calling)
• Help Desk (technical support, including password reset) –
8-11-2-474-2305
• Employee Accounts Dept. (Credit/ Prepaid Cards) –
8-11-7-000-2526
• Employee Call-Out Hotline – 714-824-4697
Public Relations • Change of Personal Contact Info – Insite or
www.employeeconnection.net
Giving back to the community • TIA (timekeeping) Review - Insite or
one child, one family at a time… www.employeeconnection.net
• Benefits Enrollment - Insite or www.employeeconnection.net
All others please see Andrea Hu or call her at 714-824-4545 or Marilou
at 714-824-4579.
The SCP Diversity Council Wants You!
…to Make a Difference
The council is a team of associates and managers who meet once a
month to talk about topics, causes, awareness campaigns, and events to
hold at our store. This is a way for our store to celebrate diversity, which
makes us Bloomingdale’s. Together, let’s make a difference and
celebrate us for who we are.
The first meeting was held on December 10. Welcome our new council
members:
Stacey Brock
James Freitas
Lida Slater
Victoria Reid
Bo Neshat
Jessie Lisa
Lauren Nikkah
Pedro Hernandez
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3. Wendy Hess
Brenda Cabanes
Michelle Rillon
Simara
Saeidghafelpour
Breann Robinson
Visual
Holiday Visual standards…Oh, Watch out for new and exciting materials, activities, and events
what fun! sponsored by the council. The council is still open for more members.
Please stop by HR to “enlist.”
Operations
by Laura Garmus
Tis the season to open new accounts and get to know a new client
Tis the season to sell Tony Bennett CD’s (great stocking stuffer)
Tis the season to sell gift cards (great stocking stuffer)
Tis the season to sell gift wrap (promote our quality brand)
Tis the season to encourage alterations so that our customers look their
best
Tis the Season to SMILE
Loss Prevention Tis the season to use Superfunds to get change
Tis the season to process returns in your department…SAVE THE SALE
Double the Rewards for Partners
Tis the season to check your cash drawer for $100 before you close at
night.
Tis the Season to SMILE
Tis the season to always ask for proper identification
Tis the season to call Bloom Credit with “Priority Application” if you are
suspicious
Tis the season to call LP if a customer is behaving abnormally
Tis the season to store anything but water in your locker
Tis the Season to SMILE
Tis the season to wear your name badge
Tis the season to take your lunch
Tis the season to always use the employee entrance (except on the LL
during lunch)
Tis the season to park in the Bloomingdale’s lot (past the 8 palms)
Tis the season to park in off site parking on specified weekends
Tis the Season to SMILE
Tis the season to and deliver sends to Tom at the UPS office
Tis the season to verify all “ground” sends are completed by 12/15
Tis the season to have gift boxes…. call Distro when low or check the
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4. freight landing
Tis the Season to SMILE
Tis the season to check all fitting
rooms at night to make sure they
are empty
Tis the season for everyone to
participate in recovery and go
backs
Tis the season to b SAFE
Tis the season to resenso all
returns before ringing the return
Tis the season to reticket, reticket,
reticket all returns so we can
inventory it.
Tis the Season to SMILE
Support
Tis the season to enjoy each other
Inventory Alert Tis the season for b bucks
Tis the season to be part of the
best Bloomingdale’s team
Tis the Season to SMILE
Sales
December notes by Lori Heaton and Rickye Lamm
We thank every single associate for being great partners to the South
Coast Plaza store’s success! Because we know that having fun makes
our jobs worthwhile, we have launched a series of enjoyable and
entertaining activities that you’ve seen announced and posted all over
the co-worker halls.
Associate Spotlight
We know that you’ve enjoyed receiving b-bucks. These are the green
Birthdays and Anniversaries
paper money that’s being given by managers as form of appreciation and
recognition to associates.
We’ve recently held a silent auction, where associates used their b-bucks
to bid on fabulous gifts showcased in the training room. We’ve also had
our Support Team breakfast where executives cooked, served, and
entertained support associates in the training room.
Well…there’s more!
We have a Guess Who??? Baby and Prom photo contest that is
showcased at the bulletin board at the co-worker hallway. The associate
that correctly guesses the most number of co-workers from the vintage
photos will win BIG b-bucks that can be used to bid at upcoming auction
for exciting prizes to be showcased at the co-worker hallway. The last
day to Guess Who??? is Friday, December 19 at 2 pm. All entries need
to be submitted to the HR mailbox (Andrea’s mailbox in the mail room at
the Executive Offices).
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5. There is also a silent auction for b-bucks winners beginning Tuesday,
December 16 and ends Saturday, December 20 at 4 pm for the “Meal of
your Choice.” A showcase of the lunch boxes featuring the managers’
prepared meals will be at the co-worker hallway. These lunch boxes are
manager-prepared at your convenience. Bidding starts at 1 b-buck and
must always be in increments of a full buck (no ½ bucks ok?). Multiple
bids must have b-bucks to back up the bids.
Left over b-bucks will be used in an Opportunity Drawing for fabulous
prizes also showcased in the employee hallway. Write your full name,
department and extension on the back of your b-bucks and drop in our
drop box to win ballot box by Saturday, December 20..
It’s a Co-worker Appreciation SALE!!!
December 12 to 14 will be our most exciting co-worker sale event.
There’s additional 30% discount applied to most merchandise in addition
to our 20/20 back of the house discount. Take advantage of the great
savings for gifts for others and yourself!!!
This is an event extended to all eligible dependents that are authorized
users of your charge or pre-paid accounts. Signature verification forms
are available in Customer Services on the day of the event. The forms
need to be presented at the register at every purchase.
A fun Holiday Season to all!!!
Public Relations
by Erin Bianchi
Each holiday season Bloomingdale's likes
to get out into the community and help
others who are less fortunate. This
season, Bloomingdale's South Coast Plaza
will be making life a little brighter for the
children of Olive Crest. Olive Crest is the
home for abused and neglected children -
they house, dress and feed nearly 3,000
kids a year.
As a store, we will be collecting giftables for these kids in our community.
The children range in age from 2 - 17. They need everything from toys to
clothes to toiletries (think of adolescents - cosmetics, deodorants,
shaving cream, etc.). Many live in group home situations, and have very
small allowances for personal effects (pajamas, slippers, toothbrushes,
etc.).
PR is collecting gifts - please bring to Erin or Kristy in the Executive
Offices. We will be collecting through Wednesday, December 17. If you
have any questions, call Erin at x4547 or Kristy at x4548.
Shopping for double discount? Heading to Target over the weekend?
It's so easy to pick up something small - YOU can make a difference!
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6. Visual
by Julie Nelson
A whirlwind of holiday decorating has just been completed. Many
have contributed to setting the scene for an enjoyable holiday
shopping experience offered by you, our wonderful sales
professionals. Part of that experience is offering a clean, neat and
easy to shop environment that could not be accomplished without
everyone's help. The visual team would
like to thank everyone for your efforts in
moving us toward our goals of
maintaining Bloomingdale’s visual
standards. Every sweater you fold, every
counter you clean and every garment
you hang means a “clean, neat, and
easier to shop” store. It is all of our jobs
to maintain standards through the day
and participate in recovery at the end of
the night and prior to opening. So hang in there, never give up
helping to maintain a beautiful and clean environment during this
exciting season. Most of all, many thanks from the entire visual
team and
A Happy and Prosperous Holiday Season to all!
Loss Prevention
by John Lynch
It’s the most wonderful time of the year…to prevent shortage from
internal and external theft. For the month of December, double rewards
are offered to Silent Partners who provide information that leads to the
discovery and recovery of stolen money or merchandise. Call the Silent
Partner Hotline to report:
1-800-763-7290.
As we leave the store to
end our tiring day at
work, we ask that every
associate leave through
the designated co-worker
door. The Home Store
access is only allowed for
lunch and break access
to the mall. Associates
must enter and leave
through the co-worker
door at the beginning and end of the shift. No other deviations are
allowed, unless authorized. Let’s be partners!
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7. Support
by Chad Bethel
We busily prepare for that magical day! So many tasks to be
completed! So many lists of things to be done! Is everything
perfect? Is everything clean? Is everything organized?
The thoughts run through your head….
Will I be able to sleep the night before? Will everything go as
planned? Will it be a disaster, or a delight?
Yes, that’s right- it’s that special time of the year…Inventory!
Stockroom inventory begins Jan 5th, with all-store inventory on Jan
11th, 12th, and 13th.
As with every important event, planning and preparation is
everything. Here are a few tips to make inventory run smoothly…
1. Reticket, reticket, reticket!
2. Ensure that your areas of responsibility are clean, neat and
organized at the end of each shift.
3. Engage your customers! Every question you ask that
assists in finding that perfect gift is one less return after
holiday.
Looking forward to a fantastic inventory and amazing 2009!
Policy Corner
Remember to take a meal December Birthdays
break when: • Elmer Garcia – 8th
• Jazmine Robinson – 9th
• Working over 6 hours in a
day • Sean Coutu – 10th
• Eileen Hurtado – 10th
• No later than the 5th hour • Rose Lim –10th
for a shift of more • Shelley Levine – 11th
than 6 hours
• Lynn Ngo – 11th
• No less than ½ hour for • Sam Tristan – 12th
all, up to an hour for • Sherri Vu – 12th
some.
December Anniversaries
Meal breaks…it is the • Cheryl Day – 1 yr
Law, it is Policy, it is • Liz Najera – 1 yr
your health and well- • Thu Ha Nguyen – 1 yr
being; Take it! • Valerie Perez – 1 yr
*We respect any associate’s wish to be taken off our birthday announcements or card list.
If you wish to opt out, you are invited to contact Andrea @ Ext. 4545- - -Thank you.
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