Small World Labs creates fully hosted, turnkey, white-label communities “within” or side-by-side institutional websites that provide an opportunity for current and prospective members and constituents to connect with one another and with organizations.
Small World Labs becomes a key strategic partner to companies that need to meet the following key objectives:
• Gain new members and better retain existing members
• Maximize the virtuous circle of awareness generation, member recruitment, engagement and retention, and ultimately increased donations.
• Become the definitive online community website for discussion and interaction on their cause, issue or profession
• Enable members and constituents to connect together and network professionally and emotionally
• Provide the ability for members and constituents to easily share best practices, experiences, and insights
• Create an online community experience with the ability to seamlessly connect with other applications (e.g., member databases, CRM, study databases, etc.)
2. Small World Labs Background
• Help non-profit organizations increase online engagement
with their constituents
• Market leader in non-profit online communities
• Convio Open Technology Partner (5 integration points out of the box)
• Founded 2005, over 100 communities
• Complete suite of community solutions
4. Full Service Community Provider
Community Platform
Set Up Services
Community Engagement Services
5. Community Platform
• Increase online engagement
• Increase new referrals
• Increase per capita contributions
• Enrich your constituent data set
• Improve SEO/page rank of your web
properties
• Leverage your investment in Convio
• Unify a personalized destination for deep
constituent conversation and engagement
• Make your constituents feel like they are a
part of your organization
7. Set Up Services
• Online Community Implementation
– Organization Goals
– Community Goals
– Target Segment(s)
• Recommend Configuration
• Graphic Design
• CSS Application
8. API Integration & Customizations
• Open Application Programming Interface (API)
• Access all site content
• Custom interface blocks
• CRM or CMS systems
• Other 3rd party applications
9. Community Engagement Services
Seeding
• Content program
• Participation guidelines
• Initial outreach
Feeding
• Welcome program Weeding
• Editorial calendar
• Listening & responding
Weeding
• Maintaining original tone Feeding
• Moderating the trolls
• Member recognition
programs
Seeding
Community Lifecycle
10. Small World Labs Community Results
500%
450% 437%
400%
350%
300%
300%
250%
200%
150%
100% 78%
50%
0%
Increased New Increased Time On Increased Contributions
Constituent Referrals Related Web Properties Per Constituent
12. Out of the Box Integrations
1. Bi-directional SSO (Single Sign On)
2. Enrichment of constituent data set
via profile field sync
3. Personalization of Community
Experience
4. Community Actions Log available
for analysis in CRM tool set
5. Auto-Membership in Micro-
Communities
13. 1. Single Sign On
• Sign in
Once, Logged In
Twice
• Invisible to User
• Provides a
seamless unified
CRM Platform
experience
Small World Labs Community Platform
14. 2. Bi-Directional Profiles Data Sync
• Easily configured by client
• Enriches Convio data set Constituent
Dbase
• Updates on both ends
CRM
Small World Labs Admin Panel
21. Contact Information
www.smallworldlabs.com
Mariano Cáceres
VP Community Development
Tel. 512.474.6400 x 29
mariano@smallworldlabs.com
Notas do Editor
We are a full service technology company thatspecializes only in online communitiesWe provide a:Community platform – that is flexible and adjustable to meet different needs and experiencesSet up ServicesCommunity Engagement Services
At the core is our online community technology platform, which is - focused on increasing online engagement and making your supporters feel like they are a part of your organization & its causeIt can also help the SEO of your organization’s web properties And for Convio customers, helps leverage their existing investment in Convio
I mentioned that our platform increases online engagement with supporters and constituents.The reason that we focus on this is that we’ve found significantly positive effects from increased online engagement. A 3rd party consulting firm analyzed one of our client’s communities and found that when you compared a Small World Labs community member to a non community member, that membership in the organization’s community had the effect of:Increasing time spent on the organization’s other web properties by 300%Referred new supporters to the organization at an 78% increased level And increased their contributions to the organization by 437%These are key statistics for any organization and that’s what we focus on achieving.
The first integration point was single sign on between Small World Labs & ConvioSo users could sign in oncebe logged into both systemsAnd move around without having to supply their credentials againThis provides seamless navigation which improves the user experience
When a user’s information is updated in the community, it synchronizes with Convio’s data in Constituent 360, keeping everything up to dateAgain, all of this can be done point and click with out calling anyone or needing any programming expertise.
Once this is done, we can use Convio Groups to deliver “conditional content” and other forms of personalization to any Small World Labs community page
Which also include:- Limit or grant access to community areas or pages Auto-assign users to specific micro-communities (which CaringBridge is using for educational training groups based on each user’s completed level of training) And turn on additional profile questions
Which also include:- Limit or grant access to community areas or pages Auto-assign users to specific micro-communities (which CaringBridge is using for educational training groups based on each user’s completed level of training) And turn on additional profile questions
Which also include:- Limit or grant access to community areas or pages Auto-assign users to specific micro-communities (which CaringBridge is using for educational training groups based on each user’s completed level of training) And turn on additional profile questions
And will be extending that to include Convio’s Common Ground & Luminate CRM products
Which also include:- Limit or grant access to community areas or pages Auto-assign users to specific micro-communities (which CaringBridge is using for educational training groups based on each user’s completed level of training) And turn on additional profile questions