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10things
your customers wish you knew about them
Papakosma Maria-Anna
How well do you know your
customers?
1
Customer value “GOOD” service more
than “FAST” service
2
Customers love PERSONALIZATION,
they will globally pay for it
3
Customers will remember you if you
can remember their NAME
4
There are few things customers talk
about more than a pleasant SURPRISE
5
Creating GOODWILL with customers
doesn’t need to be expensive
6
Customers will sick with your LOYALTY
programs if you get them started
7
Selling “TIME” over money helps
customers see the value of your brand
8
Customers love BRAND STORIES and
selling through stories is effective
9
If you’ re struggling to INNOVATE, your
customers are a great resource
10
If you bring up money, it makes
customers more SELF-CENTERED
Thank you for your attention!

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