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Semelhante a A Broader Look At Knowledge Management For Linked In
Semelhante a A Broader Look At Knowledge Management For Linked In (20)
A Broader Look At Knowledge Management For Linked In
- 1. Another Look at Knowledge Management Basics of KM
- 3. What is knowledge? Unorganized facts; numbers Data organized with a purpose. A message Literally… what people know . Info+judgment. Data Information Knowledge A Music Note A Music Score A Performance
- 4. …… And Again Data…….. “ 184KL0617” Knowledge……. “ that KLM 184 flight is no good. It is always busy and often delayed” Information….. “ KLM flight #184 Leaves Detroit at 16:40 hours” Hmm, there is something I can learn here…
- 7. A Small Sample of Organizations Actively Practicing KM Now
- 11. KM Process Cycle
- 15. Physical Environment is a Key Enabler Yes!
- 16. Appropriate and tailored collaborative technologies are indispensable! We cannot do full-blown KM without them!
- 20. A little more about Knowledge…
- 21. An Age-old Disagreement Tacit Explicit Implicit Unknown!
- 22. An Age-old Disagreement Tacit : In people’s heads but difficult to elicit Explicit : books, paper, videos, databases Implicit : In people’s heads but easy to explain Unknown ! Unavailable until discovered
- 23. Types of Knowledge… Implicit
- 24. Data, Info, Knowledge, Wisdom Hierarchy
- 25. Knowledge as Capital Intangible Assets Daniel Andriessen, “Making Profit from Intellectual Capital,” Intellectual Capital Conference, Jakarta, 03/08/05
- 26. Managing Intellectual Capital (Knowledge) Intangible Assets
- 29. Knowledge and Perspective are Rooted in Dialogue
- 31. Web 2.0 Tools for Collaboration
- 32. How are Communities of Practice (CoPs) Different? “ Communities of Practice: The Organizational Frontier, by Etienne Wenger
- 33. Okay, this sounds cool but …so what? What can my team do with all this for my employer? What does this mean for ME? How does this affect MY job?
- 34. A couple of stories in Development illustrate the perils of not sharing knowledge and demonstrates knowledge sharing in action…
- 35. The World Bank has been a KM leader in Development…..these are two of their stories….
- 36. FACT In June 1995, a health worker in Kasama, Zambia logged on to the CDC Web site in Atlanta and got the answer to a question on how to treat malaria June 1995, not June 2015, a small remote town in Zambia...Not Lusaka, the capital city. Not a middle income country, and NOT the World Bank... Story #1 Story provided by Steve Denning at the Storytelling Workshop, National Storytelling Conference, 2003, with permission from the World Bank.
- 37. Excuses: But how would the World Bank do it? We’re a bank, remember?
- 39. We need to invest in the necessary systems, in Washington and worldwide, that will enhance our ability to gather development information and experience, and share it with our clients… President Wolfensohn October 1, 1996 Announcement at the World Bank’s Annual Meeting 1996
- 40. FACT Fall 1998, the public expenditure review in Madagascar was debating whether value added tax (VAT) should be applied to medicines Story #2 Story provided by Lesley Schneier WB Knowledge Officer at the Sharing Knowledge for Development presentation at GMU MS ODKM students, June 14, 2004 The Tax, Policy, and Administration Thematic group, one of the WB’s communities of practice, had already been formed and was well organized
- 41. Tax policy and administration thematic group In the past: “We’ll get back to you” Should VAT (value added tax) be applied to medicines? October/November 1998 Public expenditure review Madagascar:
- 42. October/November 1998 Public expenditure review Madagascar should VAT (value added tax) be applied to medicines? Tax policy and administration thematic group
- 43. Tax policy and administration thematic group Within 72 hours... Indonesia field office MNA Region ECA Region DEC Retired University of Toronto Public expenditure review Madagascar: should VAT (value added tax) be applied to medicines?
- 44. Tax policy and administration thematic group Public expenditure review Madagascar: should VAT (value added tax) be applied to medicines? The advice received shaped the Bank position as communicated to Govt, IMF and donors In the new finance law, medicines are exempted from VAT
- 45. Global experience on exemptions from VAT KMS The experience is edited for re-use and entered into the knowledge base
- 46. In future The client will be able to get this material from the web Global experience on exemptions from VAT KMS
- 47. While technology is a facilitator… Sharing depends on community Indonesia field office DEC AFR Region University of Toronto ECA Region MNA Region Retired
- 50. “ Knowing does not take up any space” So keep learning… Thank You!!
Notas do Editor
- One of the most difficult disciplines to define
- Going to use several metaphors to help get us on the same page regarding understanding a few concepts. Info = data plus contact Knowledge = information + judgment This is important because many organizations confuse knowledge with data and this becomes an obstacle to efficient sharing knowledge.
- From the knowledge worker
- How do different people define what we mean? What do we mean when we talk about knowl3edge management or knowledge sharing. (I prefer knowledge sharing because it emphasizes the people part of this process rather than the managing info part of the process which while important is not the end of the process. Ask people what they DO in the their jobs, flipchart major responses on the left hand side, such as – make decisions, design proggframs, implement activities. ON the right hand side, under the title “resoruces” ask them where do they go to learn how to do that.
- One of the most difficult disciplines to define
- Each person does this, shares with another. Options:L Ask why people don’t share their knowledge? Mental models that prevent learning Cofusing knowledge with data Over-investing in knowledge (not managing it and collecting too much) Self-interest (hoarding, knowledge is power, etc. Use Weber quote if you feel like it Not recognizing one’s own tacit knowleege3 How to transfer, what to transfer, to whom. Lack of skills, contacts, lessons learned or passion MAX WEBER (lawyer turnhedn sociologist, died in 1920. Defined bureacracy. “ Each bureacracy seeks to increase the superiority of the professionally informed by keeping their knowle3dge and intentions secret” We are living with this legacy but it doesn’t fit our world any;more because of : Organizations are the biggest ever the internet Globalization
- Peers in the execution of real work. What holds them together is a common sense of purpose and a real need to know what each other knows” - John Seely Brown COP - Groups informally bound together by shared expertise & passion for a joint enterprise” - Etienne Wenger
- Question asking is a classic form of turning tacit into explicit (use climate setter and project presentations as examples). Most organizations do not nuture the sharing of tacit knowledge and it costs the organization.
- Engage you in some discussion and reflection What does it mean to share? Obstacles? Communities of practice - who are you willing to listen to? Who do you regard? Experts and mentors are people who have knowledge as the result to experience in addition to whatever professional training they have acquired. Years in the jmob does not equal knowledge. Which of the ideas shared are the most important? Create knowledge sharing, working group around knowledge management. Post provocative question to the group, cover other questions. Brainstorm (don’t flipchart first question) Ask second question; take minute, think about it and take some notes. Get examples. OK, let’s hear some examples of the of the kinds of knowledge that are essential to you. Example: Basic project management wisdom Technical areas.
- One of the most difficult disciplines to define