1. The essential training resource for senior and aspiring
administrative professionals
The Manager/Assistant Stockholm Syndrome
Have you ever felt trapped in an abusive workplace relationship?
So have others, and it may now become a recognised problem.

2. For six months I worked for a luxury fashion brand and I lived a terrible experience. I
felt like I was trapped in a circle of negative thoughts because the people around
me, and the company culture itself, were permeated with such a negative and
constraining atmosphere I could barely breathe.
After at least six interviews and spending six months under a magnifying
lens, having met the entire important ‘Gotha’ related to my future possible
role, and after deciding to leave my previous job for a new venture, I discovered
with horror, that my new boss took great satisfaction in insulting the
assistants, including myself. His second hobby was to play off one against the other
to keep supreme control over everybody in his area, dispensing privileges and
favorable treatment like a medieval king.

3. I began to feel very bad, both mentally and physically, and as a result of this
treatment I was admitted to hospital because I was suffering an acute case of
gastritis. My mind was continuously swirling like a spinning top around the idea
that I was not able to do my job anymore.
If this can be considered a psychological disease, and I think it is, I would call it the
‘Manager/Assistant Stockholm Syndrome’*, and it happens when the assistant is
the prisoner and victim, without any possibility to defend themselves, and the
boss exercises any kind of power on them.

4. This was the situation in the company I worked for, not only for myself, but for many of
the employees, most of whom were assistants. We spent more than eight hours working
every day, elbow to elbow, with managers who were not able to manage their stress
properly, and allowed their frustrations to cascade in the direction of their subordinates.
The result was that in this situation, we were like prisoners in many ways: we couldn’t
leave our job as we needed the money, but we did not believe in our possibilities; we
lacked self-confidence and we’re not strong or courageous enough to say no and leave the
company; or we thought that we were inadequate to work for such an important person
that we believed our boss to be. Even the strongest among us, and I think I was, being
continuously contradicted and criticised, transformed us into some sort of punching-bag.
After some months of this brain-washing, we began to falter and to make more
mistakes, confirming to ourselves that we were not as good as we thought.
So, at the end of these excruciating six months, I gave up and I left the company.

5. Examining the situation from outside, trying to look at it from a different point of view, I
understood that the problem was not about my abilities, skills or my professional experience
– when we discussed my performance my boss said I did a great job organizing the General
Secretary – but it was instead a problem of values. We didn’t share any of the same values
and the conflict between us had reached a point of no return because the fight was about
our different way of being and our behavior. My boss perfectly understood that I wasn’t be
an ally but a fierce enemy.
When a Personal Assistant reaches a certain level in their career, skills and abilities are not
enough anymore, and during interviews the evaluation is based on their behaviors, attitudes
and the way they communicate a precise style of management, in and outside the company.
This style must be shared with the company and with the boss.
If we don’t share any values with the company we are interviewing with, and we are not
interested in what they do or produce, we are going to have big problems. If we do not share
the company’s style of management and completely embrace their vision, but your boss
does, this particular relationship cannot work.
Whatever you try to do will always be wrong both in terms of how you perform your tasks
and how you communicate. Without their support we are in the middle of the arena stark
naked.

6. In the book The Devil Wears Prada, this situation is well demonstrated through the negative
attitude the main character has towards the fashion business at the beginning of the
book, and further highlighted at the end when she throws the phone in the fountain, leaves
her boss in Paris and applies for a job in what she considers a ‘real’ newspaper, where the
focus is on the economy and what is happening in the world, and not about the color of a
skirt or the height of the heels in the next season.
I’m not sure how many people considered the end of the story from this angle, as I’m sure
most people stopped at the happy ending, thinking that after the hell she went through she
deserved to find the job she wanted. My interpretation is that while she despised the
experience when she was living through it, it demonstrated that she could survive anything.
She too was trapped, but only for a while, in the ‘Manager/Assistant
Stockholm Syndrome’.
The real issue is that usually we don’t clearly understand the
situation, and we cannot discuss this matter with our boss or anybody
else in the company.
We would like to offer a different approach to follow for managing
situations, information or even people, but can’t because we would
touch a nerve at the core of the company, and this cannot be
accepted. It is impossible for them to change simply because an
assistant is suggesting there could be a different way to think and to
do things.

7. My previous work experiences have resulted in me being more prepared and educated in
these fields than even my bosses. I’m sure I would have been able to provide suggestions
and options to help them overcome problems, but I was never given the opportunity to
speak to them at the same level and offer them all of the available possibilities and paths.
This was my third role in fashion or related
fields such as shopping outlets and fashion
magazines, and now it is very clear to me
that I do not share the same values as the
typical managers and employees who
work in this industry. I really don’t get as
excited about the nuances of two different
colors as they do!

8. Similarly, someone may have the same problem if they were working in the petrol industry if
they had very strong ‘green’ values, or held values about world peace and were required to
work in the weapons industry. My suggestion is to evaluate this information before accepting
a new job.
The theory behind this is very simple: working in such a situation is almost impossible because
we are denying our values and our highest principles on which our life is built, meaning that
the result of our actions is always wrong because we don’t feel confident, we lack of
selfawareness and we lose control of our lives.
Some examples of this are: when we write an e-mail our boss
may judge that the tone of the communication is
incorrect, either too friendly or too formal; when we decide
to take an action we don’t feel confident with, the impression
we give to colleagues is of lack of professionalism; or if we
are asked to do something that we don’t approve of, our
internal ‘red warning light’ begins to flash.
So we feel completely out of control, like a moth being drawn
to a flame. We don’t know how to solve the problem, we try
to be assertive and cooperative, but all the while there are
some details that keep slipping through our fingers and the
result is a disaster, a catastrophe.

9. As I wrote in the beginning of this article, this is the ‘Manager/Assistant Stockholm
Syndrome’ and I have met many colleagues trapped in this situation, and have seen them to
come back to life when they changed boss or left the company. I am sure nobody has
identified this as a disease yet, but it can be seen clearly in so many workplaces.
To further credit my thesis, the day I left the company I was at home, a little bit
shocked, watching television and thinking about my future, when I came across a program
where a man was asking for financial compensation for being hired only due to his
appearance and being mistreated by his female boss. Although he had been hired as a
Marketing Consultant, in the seven months that he worked for the company he didn’t do any
of the work he had been hired to and was barely allowed to speak as his job was to
accompany the female boss to dinners and weekends at famous and fashionable tourist
resorts.
Only once he tried to say something during a meeting and his boss stopped
him, saying, ‘With that pretty little mouth you can say whatever you want’.

10. There was a psychologist on the show, and after a debate, his conclusion was the
following: ‘The man has the right to compensation, because during that seven months he
was considered not a person but an object without any consideration for his dignity and
emotions.
If he was a woman, everybody would have shouted that it was an obvious case of sexual
harassment, so he deserves a reward to repay his offended dignity.’
In Italy, sexual discrimination and violence
towards women is a hot topic. In this case, due
to the fact he was a man, everybody on the
show was amazed and puzzled because they
couldn’t understand why he accepted the
situation for such a long time and didn’t leave
the company, saving his face and dignity as soon
as he understood the situation.
I know the reason why, he was trapped and
affected by the ‘Manager/Assistant Stockholm
Syndrome’.