The document describes a web portal called the ELSTR Service Portal that provides service technicians with access to all relevant information for servicing facilities from a single interface. The portal aggregates distributed information from different systems, including CRM, ERP, PDM, and DMS. It is designed for intuitive use on both mobile devices and desktops and allows technicians to view facilities, bills of materials, models, and maintenance guidelines. The portal loads quickly and can be accessed across operating systems and devices through a neutral platform and API.

1. ELSTR
DEMO APPLICATION – WEB PORTAL FOR SERVICE TECHNICIANS
http://demo.elstr.com
Marco Egli, 06.09.2010
Version 3 EN, Released

2. ELSTR_ SERVICEPORTAL
Outline
 Motivation
 Primary goal
 Main features
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3. ELSTR_ SERVICE PORTAL
Motivation
 A service technician is called by a customer to a broken facility
customer
By when will the facility be repaired?
How much will the repair cost?
service technician
What is the maintenance history?
Drawings and documents related to the facility?
facility
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4. ELSTR_ SERVICE PORTAL
Distributed Information
 Relevant information is distributed across different systems
customer
By when will the facility be repaired?
How much will the repair cost?
technician
facility CRM ERP PDM DMS
facilities bill of materials 3D models maintenance guidelines
customer relations material cost drawings installation instructions
delivery time bill of materials
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5. ELSTR_ SERVICE PORTAL
Primary Goal
 All relevant information at a glance
customer
technician
facility Elstr Serviceportal
facilities bill of materials 3D models maintenance guidelines
customer relations material cost drawings installation instructions
delivery time bill of materials
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6. SERVICE PORTAL_ KEY FEATURES
Device Dependent Display
Two widgets One widget
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7. SERVICE PORTAL_ KEY FEATURES
Multilingual
 Presentation in three different
languages
 German
 English
 French
 other languages upon request
 Online language switching (no
page reload required)
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8. SERVICE PORTAL_ KEY FEATURES
Localization
 Search
 automatic determination of the
current location (geolocation)
 manual address entry
 Presentation
 facilities on a map
 details with distance indication
 navigation to the list of facilities
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9. SERVICE PORTAL_ KEY FEATURES
Navigating Through Facilities, Bill of Materials, and Details
2
1
3
4
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10. ELSTR_ KEY FEATURES
Distributed Information
 System independence
 Utilization of existing services
 Existing adaptors to most large-scale systems
 Integration of personal access rights
maintenance
facilities bill of materials 3D models
guidelines
customer material cost drawings …
installation
relations delivery time bill of materials
instructions
CRM ERP PDM DMS QS
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11. ELSTR_ KEY FEATURES
High Performance – pure Web 2.0 Application
 Single load cycle for the whole application (repeating elements are
not loaded multiple times)
 After that, only content data are transferred
 Average loading time on desktop computer: < 1s
 Average loading time on mobile devices: < 3s
 High user acceptance
0.0s 0.2s 0.4s 0.6s 0.8s
start loading loading rendering done
completed
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12. ELSTR_ KEY FEATURES
Implementation
 Standardized procedure
 Fast and scalable
 High quality of implementation
 Collaboration program
10 days
2 days 2 days 4 days mobile & 1 day
desktop
initialization identification specification implementation launching
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13. ELSTR_ KEY FEATURES
Neutral Platform
 Support of all state-of-the-art desktop browsers
 Support of most mobile browsers
 Safari, iOS, Apple
 Android Webkit, Android, Google
 Dolfin, bada, Samsung
 Opera Mobile, Symbian & Windows Mobile & MeeGo, Opera
Windows Linux Android iOs Symbian
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14. ELSTR_ KEY FEATURES
API
 Also works on the intranet
 Embedded links within documents (Word, Excel)
 Direct access to a facility from any system
 Example:
 http://demo.elstr.com/api/service/4502378
 automatic procedure
2.
1. 3.
searching for
application display of
facility
starts results
4502378
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15. ELSTR_ SERVICE PORTAL
Summary
Techniker
 Distributed information CRM ERP PDM DMS
 Simple and intuitive user interface 0.8 s
 Short development times and high flexibility
 Runs on all devices and systems mobile and
desktop
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16. DEMO APPLICATION WEBSITE: http://demo.elstr.com