Presentation of the NEXES Campaigns of Demonstration. Presented by Marco Manso (Rinicom, NEXES Coordinator)

1. NEXt generation Emergency Services
NEXES Campaigns of Demonstration
Marco Manso (Coordinator)
NEXES Iteration Two Workshop
Bucharest, November 2017

2. CoD – Scope and Objectives
• The NEXES Campaigns of Demonstration builds on the
NEXES Reference Scenarios constructed in WP2 and
are organised as a series of interlinked demonstration
activities, carried out iteratively throughout the Action.
• NEXES exercises and pilots serve to validate the NEXES
functionalities and alignment to end-user requirements,
and demonstrate their real-world benefits to relevant
stakeholders.
16 November 2017 NEXES Iteration Two Workshop 2

3. NEXES CoD so far
• Exercises have engaged citizens, including deaf citizens, as
well as emergency services and security industry.
• Exercises have ranged from table-top to prototype validation
and small-scale live exercises.
• Results have validated NEXES’s ambitions across all areas
and provided valuable input into development.
16 November 2017 NEXES Iteration Two Workshop 3

4. NEXES CoD so far
• Accessibility - EUD
• MyNEXES - Omnitor
• NEXES System - AAHD
• NEXES System - WYP
• NEXES App Challenge - ICCS/UL
• Pilot in Slovenia - UL
16 November 2017 NEXES Iteration Two Workshop 4The WebRTC NEXES App calling the WebRTC NEXES NG PSAP

5. NEXES CoD – Capabilities Demonstrated
• Total conversation:
• Audio
• Video
• Real Time Text
• Improved location
• Network-provided location
• Mobile Positioning System
• GNSS-based location
• Caller Data Exchange in
Roaming Scenario
• VoWiFi Capability
16 November 2017 NEXES Iteration Two Workshop 5The NEXES NG System showing the caller’s video (left) and location (right)

6. NEXES CoD – Engagement
• +65 representatives of Emergency Services:
• PSAP Operators
• FRs
• Civil Protection
• +20 representatives of governmental bodies
• +30 representatives of industry
• +40 representatives of Deaf Associations
16 November 2017 NEXES Iteration Two Workshop 6

7. NEXES CoD – User Feedback
• Communication should be set in preferred language
and channel (total conversation)
• Visual contact (video) helps relieve stress
• Improved location is important for citizens and responders
• Caller information (e.g., medical data) is important for PSAPs
• Importance of pre-defined messages in specific situations
• Relevance of providing post-dispatch safety instructions
• Need to involve citizens with disabilities and special needs in
the development of emergency systems
• Easy-to-use interface design (One touch)
• Visual aids (large fonts, maps, coloured codes)
• Training of emergency services to handle deaf citizens
• Education of citizens on how to behave safely in emergencies
16 November 2017 NEXES Iteration Two Workshop 7

8. NEXES CoD – Improvement Steps
• Option to select front or back camera in
NEXES App
• Option for video/photo recording feature
in NEXES PSAP system
• Option for PSAP not to view
video/photos
• Option for seeing public alerts in NEXES
PSAP system
• Need to setup a priori language options
• Need to enable automated calls in
NEXES PSAP system
• Need to enable emergency call from
computers, laptops and smart TVs
16 November 2017 NEXES Iteration Two Workshop 8

9. NEXES CoD – Impact
• Better communication Citizens -
PSAPs - EROs – FRs
• Better information sharing
Citizens - PSAPs - EROs – FRs
• Improved situational awareness
for PSAPs and responders
• Better coordination of emergency
response resources
• Reduced emergency response
times
• Improved emergency response:
more efficient and effective
16 November 2017 NEXES Iteration Two Workshop 9