1. Suggestion and RT
Part One
How to submit suggestion
Part Two
How to apply suggestion (working on RT)

2. Part one
How to submit suggestion

3. 1. Correct format for suggestion email:
email subject and email body;
2. How to choose the correct suggestion title:
Sug-XX;
3. The procedure of Staff commenter and RT commenter
dealing with suggestion;
4. How to submit high quality suggestion.

4. 1. Correct format for suggestion email: email subject
and email body
A. email subject: correct email subject is made up of 3
parts: date(5/22), suggestion title(Sug-XX), and one
sentence to summarize your suggestion.
Sample: (date)Sug-XX:xxxxxxxxxx
(5/22)Sug-Stay: Sug-stay: Move wink page into More info
page for users to send wink or quick message easily.

5. Pay attention to the details:
a. Date: use the date you submit the suggestion, like
(5/22);
b. Sug-XX: choose the correct suggestion title (for details,
please go to 2.How to choose the correct suggestion title:
Sug-XX. )
c. The sentence to summarize your suggestion: try to
make it simple and clearly. Receiver easily knows what
changes you want to do when reading your email title.

6. B. email body: correct email body is mainly made up of
3 parts:
describe changes you make in detail;
list advantages of your changes;
screenshots.

7. Pay attention to the details:
a. Changes you make: describe them in details, what
changes you want to make, and on which pages;
b. Advantages/Reasons: what are the advantages for
those changes you make?
c. Screenshots: usually there are three kinds of
screenshots in one suggestion.
screenshots from competitors or users' feedback if any;

8. screenshots before change: normally two, one is from
test site MasonSoft.com, another is from live site
Millionairematch.com (or your own project if it is a
project suggestion).
screenshots after change (date): mark the date when
you make the after change screenshots.

9. Take this suggestion email as an example:

10. 2. How to choose the correct suggestion title:
Sug-XX;
Suggestion titles are different based on the changes made
are different kinds of pages.
For example, if changes are made on registration pages,
use title Sug-registration;
if changes are made on payment pages, and the changes
are about encouraging users to pay, then use title Sug-
membership, etc.

11. Suggestions we have now:

12. Explanations of THREE "commenters":
During suggestion procedure
Staff Commenter
RT Commenter
During RT application procedure
Apply Commenter
Note
Staff Commenters change weekly, while RT Commenters and Apply Commenters seldom have any
changes. Staff who are good at submitting quality suggestion will be assigned to be RT comments or
Apply Commenters.

13. Staff Commenter:
The staff whom you submit the suggestion to, is called
staff commenter. Staff commenter will check if your
suggestion is good or not first, then decide whether to
forward your suggestion to sugreview@gmail.com; or
refuse your suggestion. (Staff commenters change weekly. )
RT Commenter:
The staff who decides your suggestion is good and offer
bonus comment, is called RT commenter. This staff will
receive your suggestion from sugreview@gmail.com.
Then help you improve the suggestion and make bonus
comment.

14. Apply Commenter:
When your suggestion gets the bonus comment, it
becomes an RT. Staff who deals with your RT request
and decide how to test and apply your RT to product site
(s) is called Apply Commenter.

15. News about the arrangement of weekly Staff Commenters will sent to staff@successfulmatch.com on every
Monday morning. Check it carefully to find out your Staff Commenter this week.

16. 3. The procedure of Staff commenter and RT
commenter dealing with suggestion;
A. Procedure and format for sending the suggestion email.
To: to your staff commenter;
Cc: cc email address mssuggestion@gmail.com (it is used to collect
all suggestions ) submitted by all staff);
Subject: (5/20)Sug-Registration: xxxxxx
Note
If your suggestion is about fixing the bugs, use this format:
To: to email address qa@successfulmatch.com (qa staff will test and verify the bug your report);
Cc: cc mssuggestion@gmail.com and corresponding RT Commenter;
Subject: (5/20)Sug-Registration: fix the bug on page XXXXX.
After getting approval from qa staff, RT commenter will decide and offer bonus comment directly.

17. B. The procedure of Staff Commenter dealing with your
suggestion.
a. If Staff Commenter agrees with changes in your suggestion, Staff Commenter will:
Forward it to: sugreview@gmail.com;
Cc: you
b. If Staff Commenter disagrees with changes in your suggestion, Staff Commenter will:
Reply to: you
Then in the email body, Staff Commenter will list the reason for disagreement.
Note: In this case, you may resend your suggestion to the Staff Commenter next week.

18. C. The procedure of RT Commenter dealing with your
suggestion.
a. When RT Commenter agrees with changes in your suggestion, s/he will offer bonus comment:
To: you
Cc: RTDistribute@gmail.com, CEO, Product Manager, assigned engineer
Bonus comments in the email body:
WORK WITH SAM ON MS. 88VIP (engineer will first apply your suggestion on MasonSoft.com)
WORK WITH SAM ON ALL SITES. 88VIP (engineer will apply your suggestion to all product
sites directly)
b. When RT Commenter disagrees with changes in your suggestion, s/he will refuse it and reply to
you directly.
Note: In this case, you can do two things:
a). Try to find out more better changes to improve your suggestion;
b). If you do think your suggestion is pretty good enough, you can send it to Product Manager two
weeks later in format:
To: Product Manager
Cc: RT commenter, mssuggestion@gmail.com
Subject: (5/22)Sug-Registration(rejected): xxxxxxx
Email Body: List the reasons of RT Commenter's disagreement first, then your suggestion with
newest before and after change screenshots.

19. Sample email of sending refused suggestion to Product Manager

20. Sample email of the bonus comment from RT Commenter

21. 4. How to submit high quality suggestion.
1. Check major competitors:
eHarmony.com, Match.com, True.com, etc;
For photos changes, refer to the popular site like
Pinterest.com, etc.
Reading technical blogs like TechCrunch.com, etc.
2. Feedback from users:
Check users' feedback and complaint carefully. You can
always get some ideas.
3. And more, please refer to manual:
https://workingmanual.pbworks.
com/w/page/34269362/How-to-get-suggestion

22. 4. How to submit high quality suggestion.
1. Check major competitors:
eHarmony.com, Match.com, True.com, etc;
For photos changes, refer to the popular site like
Pinterest.com, etc.
Reading technical blogs like TechCrunch.com, etc.
2. Feedback from users:
Check users' feedback and complaint carefully. You can
always get some ideas.