US based Silicon wafer manufacturer uses ManageEngine Desktop Central to manage 7000+ systems

2. ABOUT THE CUSTOMER
 Industry : Electronic manufacturing
 Headquarters: USA
 Remote Offices: Across 10 regions
globally
 Revenue: $1.16 Billion
 Products: Polysillicon, Semiconductor
wafers, Solar wafers, Photovoltaic
Plants, Solar Energy Services

3. BUSINESS REQUIREMENTS (1/2)
To Manage:
 Hardware & Software Assets
 IT Users for delegating tasks
To Secure:
 Applications from external threats
 External HDD from data leakage

4. BUSINESS REQUIREMENTS (2/2)
To provide:
 Remote troubleshooting assistance
for 10 different locations across the
globe
To Audit:
 All IT admininstrative and system
management activities

5. HOW DESKTOP CENTRAL HELPS THEM
ACCOMPLISH THEIR BUSINESS OBJECTIVES ...

6. Using Desktop Central, the customer was able to track the software licenses used in the
organization - identifying the expired licenses, gaining visibility on under-utilized or overutilized licenses and thereby optimizing software budgets.

7. The user access control feature of Desktop Central has helped the IT admin team
gain better control of the assets while allowing the end users perform the activities
required as per their job roles without any hassles.

8. The most important aspect of vulnerability remediation
on Microsoft and non-Microsoft assets is applying
missing patches and service packs & missing packages.
Desktop identifies missing patches/packages and
Service packs on vulnerable assets and facilitates
downloading patches from vendor site and deploying them on systems that require them - all
from a central location, thus shielding the customer from security threats.
The USB tracker came in handy in preventing
Unauthorized download or upload activities by
users, which, in turn, helps prevent data
leakage
With Remote Control, the customer is able to provide
remote troubleshooting assistance and fix the desktop
errors in over 50 remote locations without any hassles.

9. Reports provided by Desktop Central equips the IT team with granular information
on 'who' did 'what' and 'when'. This helps the customer in gaining vital insights on
user activities.

10. SUMMARY
 Today, ManageEngine Desktop Central has become one of the favorite IT
management solutions at the customer’s place as it has brought an end to
many manual processes
 With Desktop Central, managing over 7000+ IT assets is now a breeze
 Tracking usage of software licenses, remote troubleshooting, centralized
control of assets, protecting the assets from external threats, auditing IT and
system management activities have all been simplified
 The IT team is in total control of the assets.

11. THANK YOU!
Website: Desktop Central
Contact: desktopcentral-support@manageengine.com