1. Hackathon
@
Kayako
Twi0er
Handles:
@kayako,
@salaria
Twi0er
Hash
tag:
#kayakohack

2. What
is
a
Hackathon?
• Time-­‐limited
coding
event.
You’ve
got
X
hours
to
produce
something
that
works,
is
impressive
and
useful.
• You
bring
nothing
but
a
laptop
and
an
idea,
Build
team
and
hopefully
leave
with
working
code
(prototype
of
the
future
product/feature).

3. Why
would
we
do
Hackathon?
• It’s
fun!
• It
gives
you
an
excuse
to
learn
something
new
and
challenge
yourself.
• Prove
your
NerdFu
to
the
world.
What
can
you
do
in
8
or
12
or
24
hours?
• Meet
with
likeminded
people,
share
ideas
and
build
something
useful.

4. Where
do
I
start?
• Find
a
small
problem
to
solve,
that
you
think
you
can
solve
with
what
you
know
now
+
2-­‐3
new
things.
• Find
a
toolset
to
use
-­‐
either
one
you
know
or
want
to
explore.
• Keep
your
scope
limited!

5. Scoping
• Start
by
defining
exactly
one
feature
to
tackle.
• What
do
you
need
to
write
for
that?
• How
many
new
things
are
you
going
to
have
to
learn
to
make
it
happen?
• Lets
try
to
keep
it
to
three
new
things
and
one
or
two
features.

6. Hit
the
ground
running
• Plunder
as
much
open
source
as
you
can!
• Use
open
APIs
to
get
you
started
quickly,
but
only
ones
that
automa^cally
provision
(you
don’t
have
^me
to
wait
around).
• Do
exactly
one
thing
at
a
^me.

7. Example
Hacks
(LiveStatsChat)

8. Live
Stream
of
Visitors
from
my.kayako.com

9. RaspberryPi
Media
Server
and
FM

10. the
fiddling
• Remember,
I
only
gave
myself
X
hours.
I
was
running
out
of
^me
and
eventually
had
to
give
up
gedng
everything
I
wanted.
• I
moved
a
lot
of
things
around
and
messed
around
trying
to
get
the
popover
stuff
working.
• It’s
not
pre0y,
but
I
solved
the
basic
problem!

11. Things
To
Remember
• Working
>
Pre0y
• You
can
always
add
pre0y
later
if
you
have
^me.
• Rough
is
fine
as
long
as
it
works
(or
looks
like
it
works).
• Take
breaks.

12. Hammering
it
home
• One
feature
at
a
^me.
• Don’t
start
on
feature
2
un^l
#1
is
finished
and
working
in
a
demo-­‐able
way!
• Keep
your
goals
limited
and
well-­‐defined.
If
you
have
^me,
you
can
add
more,
but
at
least
get
the
very
basics
working.

13. Plan
Ahead
• Know
what
problem
you
want
to
solve.
• Have
a
basic
plan
for
what
toolset
you’re
going
to
use.
• Install
pre-­‐requisites
(but
don’t
start
coding,
seriously)
• Get
your
API
keys!

14. Working
with
a
team
• Pick
a
leader
/
^e
breaker
/
burnout
warden
• Use
source
control!
• Divide
responsibili^es
and
decide
on
integra^on
points
/
check-­‐in
^mes.

15. Do
Mini-­‐Sprints!
• Break
up
your
12
hours
into
3
four-­‐hour
chunks,
with
check-­‐ins
every
hour.
• Everyone
has
deliverables
that
have
to
be
done
in
that
^meframe.
• You
can
come
up
with
this
plan
ahead
of
^me...
it
will
save
organizing
^me
later.

16. Feature
drop!
• If
things
slip,
don’t
be
afraid
to
drop
them
and
re-­‐evaluate.
Remember,
the
goal
is
to
have
something
working
to
show
at
the
end!
• If
you
need
to,
jump
in
and
help
with
a
specific
feature
to
get
it
working.

17. Staying
Sane
• Take
breaks,
get
up
and
walk
around.
• Sleep
if
you
have
to,
but
if
you
start
sleeping,
you
might
not
be
able
to
stop.
• Pace
yourself
-­‐
don’t
load
up
on
caffeine
too
early!
A
slow
steady
supply
will
keep
you
up
and
alert.
• Don’t
eat
too
much.
It’ll
make
you
sleepy.

18. Kayako
Developer
Resources
• Kayako
App
Protocol
for
Live
Chat
• The
Kayako
REST
API
lets
you
quickly
develop
applica^ons
to
connect
and
integrate
into
your
Kayako
helpdesk.
• Kayako
Staff
API
for
Mobile
App
Development
• Kayako
Apps
and
Hooks
• hAp://wiki.kayako.com/display/DEV/Kayako
+Developer+Resources+Home

19. QUESTIONS?
SUGGESTIONS?
IDEAS?

20. Thank
You
Mahesh
Salaria
mahesh.salaria@kayako.com
h0p://twi0er.com/salaria