The document discusses requirements for a new IT system for Children Support Agency (CSA). It recommends the DSDM Atern methodology as it supports active user involvement and frequent delivery of products. High-level requirements are identified, such as collecting data accurately and securely. Requirements are prioritized using MoSCoW rules, with collecting data and producing management reports as "Must Haves". The document also discusses legal, social and ethical issues for CSA to consider, such as privacy laws, and the need for a data controller to manage authorization and security. Codes of conduct for developers around security, business perspectives and patient safety are also proposed.

1. Course Title: COMP1648Course Title: COMP1648Course Title: COMP1648Course Title: COMP1648
Development, Frameworks and MethodsDevelopment, Frameworks and MethodsDevelopment, Frameworks and MethodsDevelopment, Frameworks and Methods
Submitted To:
Ms Christine Du Toit
Greenwich Coordinator
Submitted By:
Md. Mahbub Alam
ID: 000788896
Date: 11/11/2013

2. Acknowledgement
It is my pleasure and privilege to prepare this assignment. It gave me immense
interest and aroused curiosity and I believe that the experience gathered in this
assignment will help me extremely in career building.
I am especially grateful to our respectable teacher – Mr. Mustafizur Rahman for
giving me valuable suggestion and support me to prepare this project. Without his
advice and support, it would not be possible for me to prepare this assignment.

3. Introduction
Children Support Agency is a massive organization which is charity based. Its care
young people in UK who are require additional support to their live. CSA working in
housing, family support, education & training and tackling crime. Young people who
have previously committed with crime can gain IT knowledge by attending IT training
which provided by CSA. The central office of CSA is situated in London.
CSA run 60 different projects to nationally. Such as 10 housing projects, 15 tracking
crime projects, 20 educational training projects and 15 family support projects. To
manage their projects they have three geographical regions like Northern South
West and South East. Each projects has a regional director to manage projects.
All projects are funded by outside bodies. Each project has a contract which
identifies the budget, length time that the project will run for, how many staff should
be employed and a set of deliverables.

4. Section A – Management Summary
To complete a project every system has to follow a methodology. Because, when a
project start by following a methodology project can complete in time with minimum
spend of money. Children Support Agency has to follow a methodology to complete
the project. So DSDM Atern would be the best methodology for Children Support
Agency.
Under the below has some explanation which is indicate that DSDM Atern is the best
methodology for Children Support Agency:
Advantages of using DSDM Atern for Children Support Agency:
Active user involvement is imperative: Director of Administrative Services and the
Finance Director jointly will provide guidance to success this project and Chief
Executive Officer also interested to involve this project. Users will more educated by
involve to this project. So system training cost will minimize.
DSDM teams must be empowered to make decisions: All information and
functionality is already defined and Children Support Agency is large organization so
no functionality can be completely verified. Every users of employee have their own
point of view. So, this is the part of this project.
The focus is on frequent delivery of products: Administrative Service Director Jim
Massey said, “My job is to make sure that we run efficiently, and show our funders
that we are providing value for money”. So those people may take charge to make
sure project is deliverable and project acceptance.
Business suitability is the essential criterion for acceptance of deliverables: Finance
Director Mr. Steve Sutherland said, “It is important that we make this a success as
future funding from the board of trustees is dependent on us showing them it
works”.

5. Iterative and incremental development is necessary to converge on an accurate
business solution: Julieanne Black (Information Quality Officer, Administrative
Services Department) said, “We keep to providing core functionality and leave the
extra parts until later” that’s mean this development methodology have to be
iterative and incremental and DSDM is fully support this thinks.
All changes during development are reversible: Always DSDM Atern need to strict to
design of the project. As a result no need to reverse the system. Before design all
project have to analysis and Children Support Agency already complete its analysis.
Now we can say we do not need to reverse and DSDM Atern has capability to
reverse.
Requirements are baseline at a high level: Every project has a requirement. Without
need or requirement no project can be start. When users need some major changes
to the system and if they need a fully automation, they can start a project with their
functional changed or their need and Children Support Agency is one of them.
Children Support Agency has some high level requirements and those requirements
will come first to the development.
Testing is integrated throughout the lifecycle: To ensure the integrity of Children
Support Agency we have deliverables with help us to check the integrity mean when
developer provide complete sub functionality to Children Support Agency day by day
they can check their requirements are fully working or not. Julienne Black
(Information Quality Officer, Administrative Services Department) said, “Key
Performance Indicators (KPI) are criteria against which the performance of a project
may be measured. For example, number of young people on a given training course,
number of young people rehoused etc” this kind of features can be test by relevant
assigned person who can feedback with satisfaction.
A collaborative approach between all stakeholders is vital: DSDM Atern is a
methodology where developer, tester, analyst and all stakeholders have to involve

6. with a project. Children Support Agency is best to DSDM Atern for this project
because of all member of this organization are committed that they are will be
involved with this system as Chief Executive Officer said to his own words and also
relevant people of Children Support Agency.
Disadvantages of using DSDM Atern for Children Support Agency:
DSDM Atern has a disadvantage it costly; it’s not suitable to small organization. So,
we can say that DSDM Atern is best for Children Support Agency because it’s a
massive organization.

7. Section B – High Level requirement analysis and
MoSCoW prioritisation
B1.1 – Not appropriate high level requirements
This project has some requirement and those are not necessary for this time. This
type of feature can increase development time and costing. Under the below have
some requirements which are not high level requirement for this project at this time:
• Help workers to do their job more effectively – It’s not secure for the project
because any time mobile can stolen and system data can destroy. To develop
mobile friendly version can increase additional cost and time.
• Something similar to what we have in the Northern region – this not necessary
this new system is similar with Northern region because new system may be
more user friendly and high performance.
• Allow for changes in indicators (as they always seem to be changing from
SMT) – This feature not necessary in this time. It can be done in future
because it will need in future.
• Show that staffs are being effectively used – a system unable to report that
staffs are working and they are assigned in perfect way. This feature can be
interesting if all workers working in online and there working log can
represent that they are done good job. But this time systems no need this
type of feature.
• Assist New Development Office in preparing for bids in the future – Future
feature no need to include at this time. So it’s not applicable at the moment.
B1.2 – Appropriate high level requirements
Here are some high level requirements with some briefly and justification of new
project:

8. • Collect data accurately from centres – Data collection is a key factor for a
project. Data migration is a most important part for a project. Old data is most
important for an organization.
• Measure performance against funding body deliverables and CSA key
performance indicators – funding body is the most important for a project
because they are makes an organization awake.
• Make sure that the system data is secure - Every system has to secure from
internal and external threat. Every relevant person of the system should
maintain ethically loyal to the organization.
• Demonstrate that CSA is providing a value for money service – before start a
project everyone should make an equation that the project a benefit able and
after complete the project should maintain a report that project performing
well.
• Give me an overview of how all projects are performing in my region – Every
relevant one should know how to interact with their own regional project.
Otherwise they are unable to gain their goal.
• Stop staff entering data in more than once – if information inserted more than
one, system data will redundant. So every user of the system has be caucus in
this regard.
• Stop entering information into multiple systems – if we could have one place
where we stored information about young people, that would be great and
it’s a good practise for a system.
• Record case notes safely so that we can track a young person’s progress –
Young people are one of the major part of the system. Every person may need
a note for tracking their progress and performance.
• Be able to pass on information from one project to another (my young people
we deal with are involved in more than one project) – Need to maintain such a
way that can manage information from one project to others. After building
this feature data migration is easier.

9. • Develop an enterprise scheduling tool for managing meetings with staff and
young people – a message or mailing system has to be integrated to the
system to communicate and scheduling tool for managing meetings with staff
and young people.
• Would it be possible to provide an online website (like Facebook?) where we
can communicate with young people – it’s a great idea for communicate with
staff and young people and if new system is fully online based it will be more
enjoyable to work with this system.
B2.1 – Produce an updated ‘High requirement list’
Under the below has some requirement list with prioritisation:
• Must Have
o Collect data accurately from centres.
o Produce management reports for SMT and Trustees
o Record details about contracts held between CSA and funding bodies
o Collect demographic data about young people
o Measure performance against funding body deliverables and CSA key
performance indicators.
o Make sure that the system data is secure.
o Demonstrate that CSA is providing a value for money service.
o Give better data as to how finances and resources are allocated
o Be able to report to trustees with dependable data
o Reduce the time taken by project workers filling in the information
(some have three or four different external systems to enter the
information)
o Give me an overview of how all projects are performing in my region.

10. o Stop staff entering data in more than once.
o Stop entering information into multiple systems.
o Record case notes safely so that we can track a young person’s
progress.
o Be able to pass on information from one project to another (my young
people we deal with are involved in more than one project).
o Develop an enterprise scheduling tool for managing meetings with staff
and young people.
o Would it be possible to provide an online website (like Facebook?)
where we can communicate with young people.
o Allow for reporting for any given time period (rather than the three
month returns I am currently working to)
o Provide me with the data to help me make bids for new projects and
funding
• Should Have
o Receive the data on time
o Reduce the administrative overhead on my staff – they need to be
focusing on the job they were employed to do rather than being an
administrator
• Could have
o Make the data collection process easier
o Make sure all projects are collecting data against the same indicators
o Can we have a calendar which we all share to help make
appointments?
• Won’t have this time
o Assist New Development Office in preparing for bids in the future
o Show that staff are being effectively used

11. o Allow for changes in indicators (as they always seem to be changing
from SMT)
o Something similar to what we have in the Northern region
o Help workers to do their job more effectively – can we have
information available through mobile phones?
B2.2 – Justification of prioritisation
DSDM Atern is helping to develop a system within limit of time and cost. Its
deliverable focused development methodology. It has a prioritisation MoSCoW rules
which is helping to choose which functionality needs to develop which is not.
“Must Haves fundamental to the projects success
o
Should Haves important but the projects success does not rely on these
Could Haves can easily be left out without impacting on the project
o
Won't Have this time round can be left out this time and done at a later date
This is design to use multiplicity of development tools. Now a days DSDM Atern is
highly user participative approach to develop new system. Here we choose Must
Haves, those are have to be in the new system. Should Haves also like Must Haves
but not exactly Must Haves. If we think about time and module delivery to user Must
Haves are must be there to success any projects. System developers always focused
on must haves. Without must have it’s impossible to gain user satisfaction. Should
Haves can be done if development time left in cost budget. Without Should Have it’s
not so tuff to gain user satisfaction. Could Haves can help user or added feature but
not necessary need.

12. Section C – Legal, Social, Ethical and Professional issues
C1 – Considering Legal, Social, Ethical and Professional Issues (LSEPI)
Legal, Social, Ethical and Professional issues are one of main factor to maintaining an
organization. Legal issues are bounded by law and everyone has to follow those rules
and regulation. Every organization has some Legal, Social, Ethical and Professional
issues and has to have some think like. In this part, it has been discussed about those
issues for Children Support Agency.
Legal Issues:
• To reduce risk legal issues help to overcome law related problem
• Copy right law for all legal papers and information
• Software licence violation
• Misuse of corporate information
• Legal ownership of privacy rate
• Virus, Hacking and others abuse of system
• Clear information for all kind of works that CSA do
• Computer crime law
• Privacy handling over the data
Social Issues:
• Personal use of company
• Global information assurance certificate
• Social acceptable behaviours
• Cultural moral attitude is a significant way
Ethical Issues:
• Must be trained all the employee
• Have to understand employees behaviour that unethical or illegal
• Believe that must possibility to being caught

13. • Positive judgment to computer use
Professional Issues:
• Maintaining higher privacy in data/information
• No excuse to ignorance
• Careful to modify system or data
• Have to maintain technical control
C1. A – Why need a Data Controller
When an information system has huge data they need a data controller to control
and manage information. CSA is one of the huge organizations. Under the below
describe why CSA need a Data Controller:
• Authorization is a key factor for an organization
• Manage authentication of CSA users for the new system
• User access level controlling
• Make confidential data confidential
• Managing system data manipulation as organization require
• Manage easy export import data to the system
C1. B – How a data controller help in legal, social, ethical and professional issues
A data controller can manage data to flow organization privacy policy. When need
information for external or internal use he can manage information for external or
internal use. Able to organize data such a way which is help in future for tackle
distraction threats. Manage data security from outside threats like hacker or cracker.
Practical Example:

14. • When a manipulating data to the system he may insert redundant data to the
system which is not acceptable and database will loss its integrity. So data
controller can control this type of error by lookup the information by time to
time.
• New system Database will centralise so one person have to assign to take
responsibility for managing data and data controller will be the best for this
job.
C2 – Code conduct for developers
To developing a new system developer have some code of conduct which have to
considerable for stakeholders. There are some codes of conducts and under the
below have four code of conduct describe for CSA perspective:
Production environment setup: Every new system has some new enmeshments of
hardware and software. So to develop new system every organization has to manage
an environment setup which is described by developer. It’s may contain some
additional costing and time after development.
Security: When a system is ready for production it also ready for threat from inside
or outside so its need some additional security. It’s also may need some time and
cost.
General Business Prospective: Requirements are not constant. So it may need to
change any time. So from developer to user have to be a deed which will describe
about maintenance and change costing after implementation and what will have to
do which is not describe to the deed. This deed can be help to developer or user to
legal lawful actions.
Patient Safety: what can do or what not to do with new system it can be describe to
this part.

15. Conclusion
It is my pleasure to working such a projects that has some critical and functional
analysis and CSA is best as I ever seen. I have gathered new experience from CSA.
CSA is vast information based organization which is managing their projects
smoothly. When new system implements it will more user friendly and organised
information based organization. I want to give thanks to CSA to give me the
opportunity to work with them.