SlideShare uma empresa Scribd logo
1 de 11
Customer satisfaction on jio
By
Y.MADHU (171FC01085)
N.GOPITRINADH(171FC01136)
Contents
• About jio
• Vision of jio
• Future targets of jio
• Expenditure spend on mobile phone
• Which operator do you use before join in
jio
• Who is competitor of jio
• Findings of my report
• Conclusion
About jio
• Formerly called as reliance jio infocommunication(2013-
2015)
• Jio has announced mukesh ambhani in his 41st annual
general meeting of reliance industries
• Jio started his operations from September 1st 2015
• It give data and calls at a free of cost up to march 31st 2016
• After the 31st march 2016 it started the payment plans of jio
• It offer a calls at RS.99 whole year
• It offers data at RS.399 for 84 days , it was low cost than the
other telecom operators
• Presently jio come paid we completed 1 year
• In the 1 year of span jio has subscribed 18 crores of people
for their connections
Vision of jio
Vision of jio give the digital to all people in india with a low cost
for the all level income people. Its main all people come to digital
way. The initiatives are truly aligned with the government of india
project is digital of india, it is vision for india.
• Digital health care for all the people in india
• Affordable devices with a low cost
• Jio cloud drive
• Digital education for the students
• Digital connectivity and social connectivity for all the people in
india
Future targets of jio
• Company has get the subscribers of 100 million
within a short span of 85% of custody rate
• Jio has crossed 100 million mark within a span
of 83 days
• Reliance 18 crores of subscribers up to 31st
march 2018
• Jio targest 28 crores subscribers
• Jio expect 6% of revenue market share of
telecom industry and 2% of voice calls and 19%
of data services
WHAT IS YOUR AVERAGE MONTHLY EXPENDITURE ON MOBILE PHONE
Frequency Percent Valid Percent
Cumulative
Percent
Valid 100-300 42 53.8 53.8 53.8
below 100 15 19.2 19.2 73.1
300-500 17 21.8 21.8 94.9
500-1000 4 5.1 5.1 100.0
Total 78 100.0 100.0
WHAT TELECOM OPERATORS ARE USED IN BEFORE THE JOIN THE JIO OPERATOR
Frequency Percent Valid Percent
Cumulative
Percent
Valid AIRTEL 15 19.2 19.2 19.2
IDEA 27 34.6 34.6 53.8
VODAFONE 24 30.8 30.8 84.6
RELIANCE 2 2.6 2.6 87.2
TELENOR 5 6.4 6.4 93.6
AIRCEL 3 3.8 3.8 97.4
OTHERS 2 2.6 2.6 100.0
Total 78 100.0 100.0
WHO WAS THE COMPETITIOR TO JIO
Frequency Percent Valid Percent
Cumulative
Percent
Valid AIRTEL 41 52.6 52.6 52.6
IDEA 26 33.3 33.3 85.9
VODAFONE 11 14.1 14.1 100.0
Total 78 100.0 100.0
Findings
• In the conducting the survey about 75% of
respodents are satisfied with jio
• Only 25% of people are not satisfied with jio because
of network coverage problem
• Jio attract many of customers by free offers
• Presently jio offered the low tariff than other
compititors
• Jio enhanced 18% of the telecom market
• Most of the customers was purchase jio because of
the low tariff rates in data and free calls
• Jio was popular to all country by its brand
CONCLUSION
• Reliance JIO has become a very successful brand in
India & providing customer satisfaction is to be
there main motive.It provides unlimited free calling
and data services & SMS on the move as people are
more dependent on it in their daily lives like wide
network coverage and good 4G services.Because 3G
services was unable to meet out customer needs
and wants.That’s why 4G has been evolved for Indian
customers.
• Reliance JIO possesses congestion free & wide network
coverage, attractive 4G schemes & customer services
as well as lifetime roaming free services.
PRESENTATION OF CUSTOMER SATISFACTION ON JIO

Mais conteúdo relacionado

Mais procurados

STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTEL
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTELSTUDY ON CUSTOMER SATISFACTION TOWARDS AIRTEL
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTEL
Bharat Gupta
 

Mais procurados (20)

A project report on comparative analysis of marketing strategies of vodafone ...
A project report on comparative analysis of marketing strategies of vodafone ...A project report on comparative analysis of marketing strategies of vodafone ...
A project report on comparative analysis of marketing strategies of vodafone ...
 
A presentation on Jio
A presentation on JioA presentation on Jio
A presentation on Jio
 
Jio as a game changer in Indian Telecom Service Industry_Manosij Raha
Jio as a game changer in Indian Telecom Service Industry_Manosij RahaJio as a game changer in Indian Telecom Service Industry_Manosij Raha
Jio as a game changer in Indian Telecom Service Industry_Manosij Raha
 
Dessertation on customer satisfaction from reliance jio services
Dessertation on customer satisfaction from reliance jio servicesDessertation on customer satisfaction from reliance jio services
Dessertation on customer satisfaction from reliance jio services
 
Airtel Marketing Plan
Airtel Marketing PlanAirtel Marketing Plan
Airtel Marketing Plan
 
Reliance Jio, Marketing and Business Analysis.
Reliance Jio, Marketing and Business Analysis.Reliance Jio, Marketing and Business Analysis.
Reliance Jio, Marketing and Business Analysis.
 
Ppt on Reliance jio
Ppt on Reliance jioPpt on Reliance jio
Ppt on Reliance jio
 
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTEL
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTELSTUDY ON CUSTOMER SATISFACTION TOWARDS AIRTEL
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTEL
 
Project report of nepal telicom
Project report of nepal telicomProject report of nepal telicom
Project report of nepal telicom
 
project report on Airtel
project report on Airtel project report on Airtel
project report on Airtel
 
Reliance JIO
Reliance JIOReliance JIO
Reliance JIO
 
A project report on jio By Rajat Kumar
A project report on jio By Rajat KumarA project report on jio By Rajat Kumar
A project report on jio By Rajat Kumar
 
Reliance jio
Reliance jio Reliance jio
Reliance jio
 
BBA Minor Project Report on Airtel
BBA Minor Project Report on AirtelBBA Minor Project Report on Airtel
BBA Minor Project Report on Airtel
 
study of customer satisfaction on Airtel
study of customer satisfaction on Airtelstudy of customer satisfaction on Airtel
study of customer satisfaction on Airtel
 
Analysis an airtel
Analysis an airtelAnalysis an airtel
Analysis an airtel
 
Reliance Jio Vs Airtel
Reliance Jio Vs AirtelReliance Jio Vs Airtel
Reliance Jio Vs Airtel
 
Jio
Jio Jio
Jio
 
vodafone, aritel, jio
vodafone, aritel, jiovodafone, aritel, jio
vodafone, aritel, jio
 
Summer Internship Report Reliance Jio - Customer Acquisition and Retention fo...
Summer Internship Report Reliance Jio - Customer Acquisition and Retention fo...Summer Internship Report Reliance Jio - Customer Acquisition and Retention fo...
Summer Internship Report Reliance Jio - Customer Acquisition and Retention fo...
 

Semelhante a PRESENTATION OF CUSTOMER SATISFACTION ON JIO

Reliance-Jio-Presentation.pdf
Reliance-Jio-Presentation.pdfReliance-Jio-Presentation.pdf
Reliance-Jio-Presentation.pdf
Deepak639848
 

Semelhante a PRESENTATION OF CUSTOMER SATISFACTION ON JIO (20)

Reliance JIO.pptx
Reliance JIO.pptxReliance JIO.pptx
Reliance JIO.pptx
 
Jio case study
Jio case studyJio case study
Jio case study
 
Reliance jio
Reliance  jioReliance  jio
Reliance jio
 
Seminar AB jio ppt.pdf
Seminar AB jio ppt.pdfSeminar AB jio ppt.pdf
Seminar AB jio ppt.pdf
 
Reliance jio 4 g data war in indian telecom space
Reliance jio 4 g data war in indian telecom spaceReliance jio 4 g data war in indian telecom space
Reliance jio 4 g data war in indian telecom space
 
Reliance Jio
Reliance JioReliance Jio
Reliance Jio
 
Jio: Marketing startegy and SWOT analysis
Jio: Marketing startegy and SWOT analysisJio: Marketing startegy and SWOT analysis
Jio: Marketing startegy and SWOT analysis
 
PLANNING AND JIO.pptx
PLANNING AND JIO.pptxPLANNING AND JIO.pptx
PLANNING AND JIO.pptx
 
Reliance Jio BPSM
Reliance Jio BPSMReliance Jio BPSM
Reliance Jio BPSM
 
Reliance-Jio-Presentation.pdf
Reliance-Jio-Presentation.pdfReliance-Jio-Presentation.pdf
Reliance-Jio-Presentation.pdf
 
Major players in telecom industry
Major players in telecom industryMajor players in telecom industry
Major players in telecom industry
 
Strategic management:Evolution of JIO infocomm
Strategic management:Evolution of JIO infocommStrategic management:Evolution of JIO infocomm
Strategic management:Evolution of JIO infocomm
 
Telecom industry in india
Telecom industry in indiaTelecom industry in india
Telecom industry in india
 
Relaince jio
Relaince jioRelaince jio
Relaince jio
 
Reliance jio india the market disruption of the decade
Reliance jio india   the market disruption of the decadeReliance jio india   the market disruption of the decade
Reliance jio india the market disruption of the decade
 
Jio strategic management
Jio  strategic managementJio  strategic management
Jio strategic management
 
Indian Telecom Industry Analysis
Indian Telecom Industry AnalysisIndian Telecom Industry Analysis
Indian Telecom Industry Analysis
 
Reliance jio
Reliance jioReliance jio
Reliance jio
 
Reliance Jio
Reliance Jio Reliance Jio
Reliance Jio
 
Jio
JioJio
Jio
 

Mais de madhuvenkatasainath yangalasetty (7)

REPORT ON JIO
REPORT ON JIOREPORT ON JIO
REPORT ON JIO
 
Detailed report on Ramesh Hospital IN GUNTUR
Detailed report on Ramesh Hospital IN GUNTURDetailed report on Ramesh Hospital IN GUNTUR
Detailed report on Ramesh Hospital IN GUNTUR
 
Fdi
FdiFdi
Fdi
 
Consumer protection act 1986
Consumer protection act 1986Consumer protection act 1986
Consumer protection act 1986
 
Capital budgeting
Capital budgetingCapital budgeting
Capital budgeting
 
Depreciation
DepreciationDepreciation
Depreciation
 
Gst
GstGst
Gst
 

Último

Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
shivangimorya083
 
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
amitlee9823
 
Determinants of health, dimensions of health, positive health and spectrum of...
Determinants of health, dimensions of health, positive health and spectrum of...Determinants of health, dimensions of health, positive health and spectrum of...
Determinants of health, dimensions of health, positive health and spectrum of...
shambhavirathore45
 
Schema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdfSchema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdf
Lars Albertsson
 
Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...
Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...
Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...
amitlee9823
 
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
amitlee9823
 
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in Kishangarh
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in  KishangarhDelhi 99530 vip 56974 Genuine Escort Service Call Girls in  Kishangarh
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in Kishangarh
9953056974 Low Rate Call Girls In Saket, Delhi NCR
 

Último (20)

Zuja dropshipping via API with DroFx.pptx
Zuja dropshipping via API with DroFx.pptxZuja dropshipping via API with DroFx.pptx
Zuja dropshipping via API with DroFx.pptx
 
Midocean dropshipping via API with DroFx
Midocean dropshipping via API with DroFxMidocean dropshipping via API with DroFx
Midocean dropshipping via API with DroFx
 
Invezz.com - Grow your wealth with trading signals
Invezz.com - Grow your wealth with trading signalsInvezz.com - Grow your wealth with trading signals
Invezz.com - Grow your wealth with trading signals
 
Call Girls in Sarai Kale Khan Delhi 💯 Call Us 🔝9205541914 🔝( Delhi) Escorts S...
Call Girls in Sarai Kale Khan Delhi 💯 Call Us 🔝9205541914 🔝( Delhi) Escorts S...Call Girls in Sarai Kale Khan Delhi 💯 Call Us 🔝9205541914 🔝( Delhi) Escorts S...
Call Girls in Sarai Kale Khan Delhi 💯 Call Us 🔝9205541914 🔝( Delhi) Escorts S...
 
VidaXL dropshipping via API with DroFx.pptx
VidaXL dropshipping via API with DroFx.pptxVidaXL dropshipping via API with DroFx.pptx
VidaXL dropshipping via API with DroFx.pptx
 
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
 
Week-01-2.ppt BBB human Computer interaction
Week-01-2.ppt BBB human Computer interactionWeek-01-2.ppt BBB human Computer interaction
Week-01-2.ppt BBB human Computer interaction
 
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
 
Determinants of health, dimensions of health, positive health and spectrum of...
Determinants of health, dimensions of health, positive health and spectrum of...Determinants of health, dimensions of health, positive health and spectrum of...
Determinants of health, dimensions of health, positive health and spectrum of...
 
Schema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdfSchema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdf
 
Data-Analysis for Chicago Crime Data 2023
Data-Analysis for Chicago Crime Data  2023Data-Analysis for Chicago Crime Data  2023
Data-Analysis for Chicago Crime Data 2023
 
VIP Model Call Girls Hinjewadi ( Pune ) Call ON 8005736733 Starting From 5K t...
VIP Model Call Girls Hinjewadi ( Pune ) Call ON 8005736733 Starting From 5K t...VIP Model Call Girls Hinjewadi ( Pune ) Call ON 8005736733 Starting From 5K t...
VIP Model Call Girls Hinjewadi ( Pune ) Call ON 8005736733 Starting From 5K t...
 
Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...
Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...
Chintamani Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore ...
 
BabyOno dropshipping via API with DroFx.pptx
BabyOno dropshipping via API with DroFx.pptxBabyOno dropshipping via API with DroFx.pptx
BabyOno dropshipping via API with DroFx.pptx
 
Mature dropshipping via API with DroFx.pptx
Mature dropshipping via API with DroFx.pptxMature dropshipping via API with DroFx.pptx
Mature dropshipping via API with DroFx.pptx
 
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
 
CebaBaby dropshipping via API with DroFX.pptx
CebaBaby dropshipping via API with DroFX.pptxCebaBaby dropshipping via API with DroFX.pptx
CebaBaby dropshipping via API with DroFX.pptx
 
Smarteg dropshipping via API with DroFx.pptx
Smarteg dropshipping via API with DroFx.pptxSmarteg dropshipping via API with DroFx.pptx
Smarteg dropshipping via API with DroFx.pptx
 
April 2024 - Crypto Market Report's Analysis
April 2024 - Crypto Market Report's AnalysisApril 2024 - Crypto Market Report's Analysis
April 2024 - Crypto Market Report's Analysis
 
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in Kishangarh
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in  KishangarhDelhi 99530 vip 56974 Genuine Escort Service Call Girls in  Kishangarh
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in Kishangarh
 

PRESENTATION OF CUSTOMER SATISFACTION ON JIO

  • 1. Customer satisfaction on jio By Y.MADHU (171FC01085) N.GOPITRINADH(171FC01136)
  • 2. Contents • About jio • Vision of jio • Future targets of jio • Expenditure spend on mobile phone • Which operator do you use before join in jio • Who is competitor of jio • Findings of my report • Conclusion
  • 3. About jio • Formerly called as reliance jio infocommunication(2013- 2015) • Jio has announced mukesh ambhani in his 41st annual general meeting of reliance industries • Jio started his operations from September 1st 2015 • It give data and calls at a free of cost up to march 31st 2016 • After the 31st march 2016 it started the payment plans of jio • It offer a calls at RS.99 whole year • It offers data at RS.399 for 84 days , it was low cost than the other telecom operators • Presently jio come paid we completed 1 year • In the 1 year of span jio has subscribed 18 crores of people for their connections
  • 4. Vision of jio Vision of jio give the digital to all people in india with a low cost for the all level income people. Its main all people come to digital way. The initiatives are truly aligned with the government of india project is digital of india, it is vision for india. • Digital health care for all the people in india • Affordable devices with a low cost • Jio cloud drive • Digital education for the students • Digital connectivity and social connectivity for all the people in india
  • 5. Future targets of jio • Company has get the subscribers of 100 million within a short span of 85% of custody rate • Jio has crossed 100 million mark within a span of 83 days • Reliance 18 crores of subscribers up to 31st march 2018 • Jio targest 28 crores subscribers • Jio expect 6% of revenue market share of telecom industry and 2% of voice calls and 19% of data services
  • 6. WHAT IS YOUR AVERAGE MONTHLY EXPENDITURE ON MOBILE PHONE Frequency Percent Valid Percent Cumulative Percent Valid 100-300 42 53.8 53.8 53.8 below 100 15 19.2 19.2 73.1 300-500 17 21.8 21.8 94.9 500-1000 4 5.1 5.1 100.0 Total 78 100.0 100.0
  • 7. WHAT TELECOM OPERATORS ARE USED IN BEFORE THE JOIN THE JIO OPERATOR Frequency Percent Valid Percent Cumulative Percent Valid AIRTEL 15 19.2 19.2 19.2 IDEA 27 34.6 34.6 53.8 VODAFONE 24 30.8 30.8 84.6 RELIANCE 2 2.6 2.6 87.2 TELENOR 5 6.4 6.4 93.6 AIRCEL 3 3.8 3.8 97.4 OTHERS 2 2.6 2.6 100.0 Total 78 100.0 100.0
  • 8. WHO WAS THE COMPETITIOR TO JIO Frequency Percent Valid Percent Cumulative Percent Valid AIRTEL 41 52.6 52.6 52.6 IDEA 26 33.3 33.3 85.9 VODAFONE 11 14.1 14.1 100.0 Total 78 100.0 100.0
  • 9. Findings • In the conducting the survey about 75% of respodents are satisfied with jio • Only 25% of people are not satisfied with jio because of network coverage problem • Jio attract many of customers by free offers • Presently jio offered the low tariff than other compititors • Jio enhanced 18% of the telecom market • Most of the customers was purchase jio because of the low tariff rates in data and free calls • Jio was popular to all country by its brand
  • 10. CONCLUSION • Reliance JIO has become a very successful brand in India & providing customer satisfaction is to be there main motive.It provides unlimited free calling and data services & SMS on the move as people are more dependent on it in their daily lives like wide network coverage and good 4G services.Because 3G services was unable to meet out customer needs and wants.That’s why 4G has been evolved for Indian customers. • Reliance JIO possesses congestion free & wide network coverage, attractive 4G schemes & customer services as well as lifetime roaming free services.