1. Achieving Commitment
• Understand people respond to challenges at different rates
• That commitment is about believing and leadership
• That commitment does not happen automatically and cannot be mandated
• That commitment needs a detailed action plan to be realistic
• That building commitment is a deliberate process
• Be able to change course and processes
• Build a sense of urgency
• Develop transition plans and migration to profit goal
• Building resilience to change is key to staying focused on the Plan
• Commitment requires participation = time and energy to execute
• Change must be simultaneously driven and customer focused
• Commitment is not sequential – it must be in parallel
• Teaming can be effective in building commitment and managing change
• Must create a clear and appealing future

2. BEHAVIOR
Understanding People
Ability to deliver results
Ability to CHANGE
Value adding
practices
Personal
credibility &
behavior

3. …Have a Plan
 Organize team for growth
 Develop process management
 Support project management key categories
 Improve cost management
 Maintain balance urgent and nice to have
channels
 Continue to evaluate people and leadership
 Look Ops enhance opportunity in core business
areas

4. Our People are the Key to Success
• Commit to the core values
• Focus on performance and key
deliverables with relentless Follow-up
and Control
• Know the metrics that mean success
• Work to achieve to budget and
maintain cost
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5. HOW TO IMPROVE PERFORMANCE
TEAM SUCCESS:
Understands:
need for a team approach and building consensus
the customer’s requirements and priorities
how personal behaviour drives strategy execution
what gets measured gets done
PEOPLE SUCCESS
Monitor progress and take corrective action
Develop a sense of urgency and ‘speed to react”
Hold self and team accountable
Develop a results orientation culture
Delegate, empower and trust
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6. Examples of Successful Teams
1. Ability to mobilize resources
2. Gain confidence to achieve financial targets
3. Delight customers and improve market share
4. Motivate people earlier in their careers
5. Focused decision making
6. Enterprise thinking and solutions
7. Drive change
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7. Create a Sense of Urgency and Collective Ambition
• Driving systems – What gets measured gets done.
• Develop Cross Functional Co-operation
• Enhance Business Performance – focused organization
• Building People commitment by accelerated communications
and sharing knowledge
• Organizational Planning & Effectiveness – doing it better.
• Management competency
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8. CORE VALUES
(CITE)
Commitment
Integrity
Teamwork
Excellence
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9. CORE COMPETENCIES
(FACCTS)
Focus on Customer
Satisfaction
Analytical & Creative
Thinking
Communication
Effectiveness
Cost Consciousness
Time management
Skills Flexibility 9