This document discusses developing user experience (UX)-centered processes when planning projects. It recommends creating user journey maps to document how users interact with a product or service throughout their experience. A user journey map identifies key activities, decisions, motivators, and needs from the user's perspective. The document provides instructions for making a user journey map using Lucidchart in 5 simple steps: 1) define user personas, 2) map high-level workflow stages, 3) gather user input, 4) diagram the user experience, and 5) review and refine the map with stakeholders. It argues that taking a user journey map approach focuses the project on long-term user adoption and retention rather than just the development process.