Mais conteúdo relacionado Semelhante a Seven Ways to Matter More to Customers (20) Seven Ways to Matter More to Customers1. 7 Ways to Matter
More to Your
Customers
Presented by Lilia Shirman,
Author of 42 Rules for Growing
Enterprise Revenue
2. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
About Lilia Shirman
CEO of The Shirman Group
Managing Director at Golden Seeds
Stanford Global Entrepreneurial Marketing
Coach
Past lives at BEA Systems, Accenture,
Applied Materials
Website: www.ShirmanGroup.com
Blog: www.RevenueOrchard.com
3. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
What are the 42 Rules for
Growing Enterprise Revenue?
Proven ideas to
matter more
to your
B2B
customers
4. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
CUSTOMER RELEVANCE
Market Size
Functions
Features & Benefits
Sales & Marketing
Products
Horizontal
Training
5. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
CUSTOMER RELEVANCE
Ability to ExecuteMarket Size
Functions
Features & Benefits
Sales & Marketing
Products
Horizontal
Training
Context
Collaboration
Solutions
Vertical
Empowerment
Interactions
6. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
© 2009 The Shirman Group, Inc. All rights Reserved
Pursue markets in which
YOU MATTER most
AbilityOpportunity
7. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
© 2009 The Shirman Group, Inc. All rights Reserved
Where do YOU MATTER most?
Opportunity
Addressable market size
Spending growth rates
Competitive pressure
Customer demands
Potential revenue from
expansion in existing accounts
Potential revenue from new
accounts
Market trends that may spur
demand
Ability
Product superiority or
acquisition capabilities
Sales acceptance
Sales skills and expertise
Market domain expertise
Ability to leverage partnerships
Channel relationships
Success with early customers
Expertise of service and
support organizations
8. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
INTERNAL
VIEW
Toss the FUNCTIONAL org chart
9. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
Purchase
Process
Events
Deployment /
Installation
User / Admin
Training
Usage
Experience
Service &
Support
Billing
Upgrades
Press / Social
Media /
Publications
Contracts
Delivery /
Activation
CUSTOMER
VIEW
Create relevant INTERACTIONS
10. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
Contextis mostly invisible at first glace
Environment
Company
CREDIBILITY
© 2012 The Shirman Group, Inc. All rights Reserved
11. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
Contextis mostly invisible at first glace
Environment
Company
CREDIBILITY
© 2012 The Shirman Group, Inc. All rights Reserved
Use Cases
People
RELEVANCE
12. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
USE CASE
Know What It’s For
13. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
USE CASE
Know What It’s For
Scenarios
People
Processes
Systems
Common corporate objective
14. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
15. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
YOU
deliver
THEY
want
© 2012 The Shirman Group, Inc. All rights Reserved
16. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
Features
Technologies
Interfaces
Ease of use
Performance
Customization
Integration
Services / Expertise
Support
Company initiatives
Department objectives
Career advancement
Job security
Ego
Income
MBOs
Process metrics
Commitments to
boss/colleagues
YOU
deliver
THEY
want
© 2012 The Shirman Group, Inc. All rights Reserved
17. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
VALUE
© 2012 The Shirman Group, Inc. All rights Reserved
YOU
deliver
THEY
want
18. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
Opportunities to
COLLABORATE
Messaging
Collateral
Websites
Content
Trade Shows
Live Webinars
In-person Events
Events
Sales Meetings
Consulting
Support Calls
Interactions
19. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
SOLUTIONS
WHAT
WHY
HOW
Products Solutions
Products or Services
Integrated blend of
products, services, and expertise
Perform a task or function
Address strategic imperative
(driver of budget allocation)
Rich feature set
Reliable performance
Rapid deployment
Simple, low-cost maintenance
Integration
Clear roles
Adaptability
Changes behavior
20. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
“Those industries that have been
in place the longest are the most
productive and have the biggest
increase in revenue.”
The benefits of being
VERTICAL
21. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
2Years
Notable or Significant Improvement
The benefits of being
VERTICAL
90%
80%
70%
55%
50%
40%
Leads
Brand
Awareness
Revenue Over 2 Years
Under 2 Years
SOURCE: Vertical Market Specialization by B2B Vendors Benchmarking Study, Shirman Group
22. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
EMPOWER YOUR CHANNELS
23. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
EMPOWER YOUR CHANNELS
Products and Solutions
Use Cases & Industries
Skills Development
• Interviewing
• Listening
• Negotiation
ROLE-BASED
Buying Process
24. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
SUMMARY
Ability to Execute
Context
Collaboration
Solutions
Verticals
Nurturing
Interactions
25. © 2013, The Shirman Group 42 Rules for Growing Enterprise Revenuewww.42rules.com
Book Website: 42rules.com/book/42-rules-for-growing-enterprise-revenue
Blog: www.RevenueOrchard.com
Web: www.ShirmanGroup.com
Email: lilia@ShirmanGroup.com
Twitter: @B2BGuru
THANKS!
Notas do Editor Messaging Ask customers to describe valueOpen-ended questions in annual surveyCustomer advisory council Trade ShowsMake learning an objectiveAsk questions or give a short (5 questions max) survey before handing out the tchachkis, or organize mixers and events that have information gathering as an explicit objective.Collateral and White Papers Moderated Wiki’s Websites Don't hide customer feedback and support Feature request and comment links on product pages Press Releases Build relationships with customers' and partners' PR staffsAssist partners and customers with replying to PR opportunities. Live Webinars Interactive tools: offer polls, chat, Q&ABefore and after surveys Share the results In-person Events Workshop formatTime to interact Listen and take notes