A highlevel overview of the CPDE - Certified Process Design Engineer Course and Exam

1. Certified Process Design
Engineer (CPDE)®
© Loyalist Certification Services, 2009

2. CPDE….I’ve Heard of That !
What is CPDE?
What are the goals of the CPDE?
What will I learn?
Do I qualify to take the course?
What are the benefits of attending CPDE?
Who is the Accrediting Agency?
Questions?
© Loyalist Certification Services, 2009 2

3. What is CPDE?
Certified Process Design Engineer (CPDE)® is
a freestanding certification course It is a
course.
complimentary course that supports
organizations involved in ITSM.
This is a 5 day interactive course with a 90 minute
y
certification exam on the last day of the class
© Loyalist Certification Services, 2009 3

4. What are the Goals of the Class?
Understanding process frameworks,
standards and maturity models
Learning about process elements, models,
usage and deliverables
d d li bl
Gathering and analyzing process
requirements
i t
Understanding the critical differences
between developing, re engineering and
developing re-engineering
improving processes
© Loyalist Certification Services, 2009 4

5. And….
Studying the importance of roles,
responsibilities and functions
Developing a process definition document
Learning flowcharting techniques
Using automation within processes
Troubleshooting and improving processes
Developing meaningful metrics and
converting data into usable information
Understanding the concepts of
organizational change management
© Loyalist Certification Services, 2009 5

6. Results?
Contribute to an effective and
measurable process improvement
p p
program within your organization
Proudly wear you C
oud y ea your CPDE lapel p !
ape pin!
Earn 1.5 Credits toward ITIL Expert
Earn 40 Clock Hours toward ITSMP
© Loyalist Certification Services, 2009 6

7. Course Structure and Bibliography
Holistic – reflects all aspects of process design
and improvement
People, processes, technology and information
Framework neutral – supports the adoption
and integration of multiple frameworks and
standards
Highly interactive – includes practical hands-
on assignments that reinforce the course
material
t i l
Derived from a comprehensive library of resources,
p y
best practices and years of experience.
© Loyalist Certification Services, 2009 7

8. CPDE Courseware includes….
Learner Manual Sample Documents
Course textbook
C t tb k Process Definition
P D fi iti
Assignments Document
Study aids
y Document Control
Glossary Sheet
Sample exam High Level
Implementation Plan
Sample documents
Key Performance
Additional Sources of Indicators
Information
Communication Pl
C i ti Plan
Training Plan
© Loyalist Certification Services, 2009 8

9. Do I Qualify for the Course?
Do you ….
Have a Foundation-level certificate in IT service
management ( (ITIL, CO
COBIT, ISO/IEC 20000, MOF)?
SO/ C 20000 O )?
Have a project management background and want to
understand process design and management techniques?
Require a deep understanding of process assessment,
design, implementation, integration and management
techniques?
Work in an organization that has adopted one or more IT
service management or quality management frameworks
or standards and want to understand how to use them as
part of a continuall improvement program?
t f ti i t ?
Wish to enhance the role-based capabilities in activities
such as organizational change management or the
selection of process enabling t h l i ?
l ti f bli technologies?
© Loyalist Certification Services, 2009 9

10. CPDE Attendees are….
IT professionals
Process owners
Process managers
Process champions
Process stakeholders
Business managers
Business process owners
p
Organizations can certify key individuals
or entire process improvement teams.
© Loyalist Certification Services, 2009 10

11. Benefits of CPDE
Company
Exclusive offering
g Individual
Market differentiator Certified professional
Enhanced employees capable of integrating
New revenue stream multiple f
lti l frameworks iin
k
Service Catalog
a cost-effective way
enhancement Immediately usable
Easy to launch skills, tools and
techniques
CPDE fills a market gap Processes and metrics
P d ti
between what to do, and tied to business goals
how to do it.
© Loyalist Certification Services, 2009 11

12. CPDE Knowledge & Practice…
Industry and internal recognition and credibility
Ability to leverage ROI from the adoption of best
y g p
practices on behalf of employer
Influence the efficient adoption of best practices
Learn a practical, step-by-step approach to
designing and implementing IT service
management processes
g p
Acquire skills such as requirements definition,
project management, facilitation, technical
writing, process mapping, statistical analysis
iti i t ti ti l l i
Obtain and evaluate sample
docu e s, plans and e p a es
documents, p a s a d templates
Have fun!
© Loyalist Certification Services, 2009 12

13. What about the CPDE Exam?
© Loyalist Certification Services, 2009 13

14. The CPDE Exam
Accredited by Loyalist (LCS)
26 multiple choice questions
i i i
10 general – 2 marks
16 complex, scenario-based
l i b d
5 marks
90 minutes
65% to pass
Successful candidates
receive certification 4-6
weeks later in th mail
k l t i the il
© Loyalist Certification Services, 2009 14

15. Who is the Accreditation Agency?
Loyalist Certification Services (LCS) is one of the premier
Accreditation and Examination Institutes of IT Service
Management. Since 2001 LCS has processed tens of
thousands of exams worldwide and is known for providing
outstanding services.
t t di i
LCS is a proud and dedicated ,neutral source of accurate
information dedicated to maintaining the integrity of the
exam process on behalf of our training partners and APMG,
b h lf f t i i t d APMG
the official Administrator of the OGC.
© Loyalist Certification Services, 2009 15

16. Need more information?
LCS: www.lcs.com
ITSM Academy: www.itsmacademy.com
© Loyalist Certification Services, 2009 16