SlideShare uma empresa Scribd logo
1 de 26
[object Object],[object Object],[object Object],[object Object],[object Object]
Truth ,[object Object],[object Object],[object Object],[object Object]
Getting people to like you ,[object Object],[object Object],[object Object],[object Object],[object Object]
Getting your customers to love you ,[object Object],[object Object],[object Object]
Rules to live by ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reaching out to new customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Most Effective!
People talking about you ,[object Object],[object Object]
Limited Impact ,[object Object],[object Object],[object Object]
The Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The multiplier effect of Web 2.0
Power to the little people ,[object Object],[object Object],[object Object]
What does this mean to you? ,[object Object],[object Object],[object Object],[object Object]
She blogged, she tweeted, got RT’d, thousands saw it.
He put his complaint on Yelp, then tweeted about it
His customers wrote about him on AskAroundOttawa
Their customers wrote about them on their Facebook page
YouTube 40,000 people saw this great testimonial to a taxi business with great customer service -  it’s well worth watching: http://www.youtube.com/watch?v=YG48U5iPESA
Key Takeaways ,[object Object],[object Object],[object Object]
How to Leverage all this ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Don’t!
Listen In Twitter Search & Google Alerts are free
Start talking to your existing list – don’t sell, offer value: news, advice, fun.  I’ve never bought from Roy but I feel like I  know him. I will be his customer one day.
Leverage what others say “ professional and reliable..does a great job!  Check him out on AskAround.ca” John Smith Happy repeat customer
Invite Conversations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People are expecting you to create more ways for them to talk to you.  Seize the opportunity - invite them in, its easier to sell if you can create a relationship with people and relationships require conversation
I know what you are thinking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Last thoughts Don’t feel you have to do everything right away, but start something to become a better relationship marketer, even if it’s just listening
Lynda Partner www.partnersinc.biz www.linkedin.com/in/lyndapartner [email_address]

Mais conteúdo relacionado

Mais procurados

Peer-to-Peer Boot Camp: Target Muscles to Get Toned
Peer-to-Peer Boot Camp: Target Muscles to Get TonedPeer-to-Peer Boot Camp: Target Muscles to Get Toned
Peer-to-Peer Boot Camp: Target Muscles to Get Toned
Shana Masterson
 
Professional Networking Power Point
Professional Networking Power PointProfessional Networking Power Point
Professional Networking Power Point
Phillip0582
 
How Social Media Changed the Hiring Process
How Social Media Changed the Hiring ProcessHow Social Media Changed the Hiring Process
How Social Media Changed the Hiring Process
Real-Time OutSource
 

Mais procurados (20)

Peer-to-Peer Boot Camp: Target Muscles to Get Toned
Peer-to-Peer Boot Camp: Target Muscles to Get TonedPeer-to-Peer Boot Camp: Target Muscles to Get Toned
Peer-to-Peer Boot Camp: Target Muscles to Get Toned
 
Social Media - Marketing and Fundraising
Social Media - Marketing and FundraisingSocial Media - Marketing and Fundraising
Social Media - Marketing and Fundraising
 
Social media marketing survival guide
Social media marketing survival guideSocial media marketing survival guide
Social media marketing survival guide
 
Cultivating Effective Marketing in the Mobile World
Cultivating Effective Marketing in the Mobile WorldCultivating Effective Marketing in the Mobile World
Cultivating Effective Marketing in the Mobile World
 
Getting Started in Low-Cost, No-Cost Social Media Marketing by Wade Kwon
Getting Started in Low-Cost, No-Cost Social Media Marketing by Wade KwonGetting Started in Low-Cost, No-Cost Social Media Marketing by Wade Kwon
Getting Started in Low-Cost, No-Cost Social Media Marketing by Wade Kwon
 
Professional Networking Power Point
Professional Networking Power PointProfessional Networking Power Point
Professional Networking Power Point
 
DANA week 2 branding & voice copy
DANA week 2 branding & voice copyDANA week 2 branding & voice copy
DANA week 2 branding & voice copy
 
3 Strategies for Getting More Facebook Shares
3 Strategies for Getting More Facebook Shares 3 Strategies for Getting More Facebook Shares
3 Strategies for Getting More Facebook Shares
 
TBEX15 North America Fort Lauderdale Max Hartshorne
TBEX15 North America Fort Lauderdale Max HartshorneTBEX15 North America Fort Lauderdale Max Hartshorne
TBEX15 North America Fort Lauderdale Max Hartshorne
 
2013 Social Media Marketing 101 - e-CBD
2013 Social Media Marketing 101 - e-CBD2013 Social Media Marketing 101 - e-CBD
2013 Social Media Marketing 101 - e-CBD
 
How to Identify Influential Bloggers and Manage Blogger Outreach Programs
How to Identify Influential Bloggers and Manage Blogger Outreach ProgramsHow to Identify Influential Bloggers and Manage Blogger Outreach Programs
How to Identify Influential Bloggers and Manage Blogger Outreach Programs
 
Keep Social Simple
Keep Social SimpleKeep Social Simple
Keep Social Simple
 
5 ways to keep customers engaged before they slip away
5 ways to keep customers engaged before they slip away5 ways to keep customers engaged before they slip away
5 ways to keep customers engaged before they slip away
 
Social Media Marketing for Retail Success (101)
Social Media Marketing for Retail Success (101)Social Media Marketing for Retail Success (101)
Social Media Marketing for Retail Success (101)
 
Stacy johnson
Stacy johnsonStacy johnson
Stacy johnson
 
Facebook Advertising Beginners Masterclass
Facebook Advertising Beginners MasterclassFacebook Advertising Beginners Masterclass
Facebook Advertising Beginners Masterclass
 
How Social Media Changed the Hiring Process
How Social Media Changed the Hiring ProcessHow Social Media Changed the Hiring Process
How Social Media Changed the Hiring Process
 
Look Here For Great Assistance With Reputation Management
Look Here For Great Assistance With Reputation ManagementLook Here For Great Assistance With Reputation Management
Look Here For Great Assistance With Reputation Management
 
Steve Chou
Steve ChouSteve Chou
Steve Chou
 
Facebook Addiction
Facebook AddictionFacebook Addiction
Facebook Addiction
 

Destaque (10)

Demystifying Social Media 6
Demystifying Social Media 6Demystifying Social Media 6
Demystifying Social Media 6
 
AccuData's Webinar Prospecting Tutorial Final
AccuData's Webinar Prospecting Tutorial FinalAccuData's Webinar Prospecting Tutorial Final
AccuData's Webinar Prospecting Tutorial Final
 
Accudata Webinar Discovery Validation Tutorial Final
Accudata Webinar Discovery Validation Tutorial FinalAccudata Webinar Discovery Validation Tutorial Final
Accudata Webinar Discovery Validation Tutorial Final
 
Accu Leads 5.28 Final
Accu Leads 5.28 FinalAccu Leads 5.28 Final
Accu Leads 5.28 Final
 
MyMoneyBits
MyMoneyBitsMyMoneyBits
MyMoneyBits
 
Accudata Webinar Closing Tutorial Final
Accudata Webinar Closing Tutorial FinalAccudata Webinar Closing Tutorial Final
Accudata Webinar Closing Tutorial Final
 
La Llegenda De Sant Jordi
La Llegenda De Sant JordiLa Llegenda De Sant Jordi
La Llegenda De Sant Jordi
 
Accudata Webinar Sales Call Tutorial Final
Accudata Webinar Sales Call Tutorial FinalAccudata Webinar Sales Call Tutorial Final
Accudata Webinar Sales Call Tutorial Final
 
Its Learning & Web 2
Its Learning & Web 2Its Learning & Web 2
Its Learning & Web 2
 
Arkivere Fag & Hente Arkivert Fag
Arkivere Fag & Hente Arkivert FagArkivere Fag & Hente Arkivert Fag
Arkivere Fag & Hente Arkivert Fag
 

Semelhante a Its All About Relationships 10 09

7 Things You Should Be Doing On Social Media
7 Things You Should Be Doing On Social Media7 Things You Should Be Doing On Social Media
7 Things You Should Be Doing On Social Media
Penji
 
Media Mania: Grow Your Business with Facebook & Twitter
Media Mania: Grow Your Business with Facebook & TwitterMedia Mania: Grow Your Business with Facebook & Twitter
Media Mania: Grow Your Business with Facebook & Twitter
Burne Hill
 
The Why Of Social Networking
The Why Of Social NetworkingThe Why Of Social Networking
The Why Of Social Networking
April Boone
 
Week 14: Relationship Marketing
Week 14: Relationship MarketingWeek 14: Relationship Marketing
Week 14: Relationship Marketing
lisahaggis
 
Duende Social Media 201
Duende Social Media 201Duende Social Media 201
Duende Social Media 201
John Suhar
 

Semelhante a Its All About Relationships 10 09 (20)

Social media tips & tricks to get a voice without yelling
Social media tips & tricks to get a voice without yellingSocial media tips & tricks to get a voice without yelling
Social media tips & tricks to get a voice without yelling
 
7 Things You Should Be Doing On Social Media
7 Things You Should Be Doing On Social Media7 Things You Should Be Doing On Social Media
7 Things You Should Be Doing On Social Media
 
"How Do You Become More Likeable" by Shawn Hilferty
"How Do You Become More Likeable" by Shawn Hilferty"How Do You Become More Likeable" by Shawn Hilferty
"How Do You Become More Likeable" by Shawn Hilferty
 
Media Mania: Grow Your Business with Facebook & Twitter
Media Mania: Grow Your Business with Facebook & TwitterMedia Mania: Grow Your Business with Facebook & Twitter
Media Mania: Grow Your Business with Facebook & Twitter
 
The Why Of Social Networking
The Why Of Social NetworkingThe Why Of Social Networking
The Why Of Social Networking
 
Producing Quality Content
Producing Quality ContentProducing Quality Content
Producing Quality Content
 
Week 14: Relationship Marketing
Week 14: Relationship MarketingWeek 14: Relationship Marketing
Week 14: Relationship Marketing
 
B2C Social Media Isn't Rocket Science
B2C Social Media Isn't Rocket ScienceB2C Social Media Isn't Rocket Science
B2C Social Media Isn't Rocket Science
 
Social Media 101
Social Media 101Social Media 101
Social Media 101
 
Social Media Marketing Boost.pdf
Social Media Marketing Boost.pdfSocial Media Marketing Boost.pdf
Social Media Marketing Boost.pdf
 
Social Media Marketing for Entrepreneurs
Social Media Marketing for EntrepreneursSocial Media Marketing for Entrepreneurs
Social Media Marketing for Entrepreneurs
 
How Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
How Consumers Buy Today - Harnessing the Buying Journey to Get More CustomersHow Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
How Consumers Buy Today - Harnessing the Buying Journey to Get More Customers
 
Social Media for Nonprofits
Social Media for NonprofitsSocial Media for Nonprofits
Social Media for Nonprofits
 
How Nonprofits Can Effectively Use Social Media
How Nonprofits Can Effectively Use Social MediaHow Nonprofits Can Effectively Use Social Media
How Nonprofits Can Effectively Use Social Media
 
socialmediapackage
socialmediapackagesocialmediapackage
socialmediapackage
 
Duende Social Media 201
Duende Social Media 201Duende Social Media 201
Duende Social Media 201
 
Social media presentation 2.0
Social media presentation 2.0Social media presentation 2.0
Social media presentation 2.0
 
S#@!? Our Customers Say and Why It's Important to Use Social Media to Track I...
S#@!? Our Customers Say and Why It's Important to Use Social Media to Track I...S#@!? Our Customers Say and Why It's Important to Use Social Media to Track I...
S#@!? Our Customers Say and Why It's Important to Use Social Media to Track I...
 
Nbwa.garrettoshea
Nbwa.garrettosheaNbwa.garrettoshea
Nbwa.garrettoshea
 
Social Media - What's In It For Me
Social Media - What's In It For MeSocial Media - What's In It For Me
Social Media - What's In It For Me
 

Último

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
dlhescort
 

Último (20)

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 

Its All About Relationships 10 09

Notas do Editor

  1. Building Buzz and Brand Workshop — Slide Handouts
  2. Building Buzz and Brand Workshop — Slide Handouts
  3. Building Buzz and Brand Workshop — Slide Handouts
  4. Bain and Company 81% of companies think they have great customer service – only 8% of consumers agree Building Buzz and Brand Workshop — Slide Handouts
  5. Building Buzz and Brand Workshop — Slide Handouts
  6. Building Buzz and Brand Workshop — Slide Handouts
  7. Building Buzz and Brand Workshop — Slide Handouts
  8. Building Buzz and Brand Workshop — Slide Handouts
  9. Building Buzz and Brand Workshop — Slide Handouts
  10. Used to one to one or one to few now its one to many Building Buzz and Brand Workshop — Slide Handouts
  11. Building Buzz and Brand Workshop — Slide Handouts
  12. Building Buzz and Brand Workshop — Slide Handouts
  13. Building Buzz and Brand Workshop — Slide Handouts
  14. Building Buzz and Brand Workshop — Slide Handouts
  15. Building Buzz and Brand Workshop — Slide Handouts
  16. Building Buzz and Brand Workshop — Slide Handouts
  17. Building Buzz and Brand Workshop — Slide Handouts
  18. Building Buzz and Brand Workshop — Slide Handouts
  19. Building Buzz and Brand Workshop — Slide Handouts
  20. Building Buzz and Brand Workshop — Slide Handouts
  21. Building Buzz and Brand Workshop — Slide Handouts
  22. Building Buzz and Brand Workshop — Slide Handouts
  23. Building Buzz and Brand Workshop — Slide Handouts
  24. Building Buzz and Brand Workshop — Slide Handouts
  25. Building Buzz and Brand Workshop — Slide Handouts
  26. Building Buzz and Brand Workshop — Slide Handouts