Recupera control de tu dia
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El documento propone formas de recuperar el control del día laboral reduciendo el tiempo perdido en reuniones, comunicación con gerentes y correo electrónico. Sugiere usar comunidades en línea, foros y herramientas de colaboración para compartir actualizaciones e ideas en lugar de reuniones. También recomienda que los gerentes dediquen más tiempo a asesorar que a medir el desempeño. Reducir la distracción del correo electrónico mediante el uso de actualizaciones y archivos compartidos podría liberar mucho tiempo.
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Recupera control de tu dia
- 1. RECUPERA CONTROL DE TU DIA LABORAL! Juan Ignacio León Plaza Social Biz & Digital experience Tech-sales specialist. Version Original por Louis Richardson
- 2. A QUE DEDICAS TU DIA?
- 3. CUANDO ESTAS EN TU MEJOR MOMENTO (HACIENDO LO QUE TE DEDICAS A HACER) QUE HACES ESPECIFICAMENTE?
- 4. ENTONCES… QUE EVITA QUE HAGAS LO QUE SEA QUE HACES CUANDO ESTAS EN TU MEJOR MOMENTO HACIENDO LO QUE TE DEDICAS A HACER?
- 8. NECESITAS APROBACIÓN GERENCIAL PARA UN GASTO DE $250 mil…
- 9. NECESITAS APROBACIÓN GERENCIAL PARA UN GASTO DE $250 mil… PERO PUEDES LLAMAR 1 HORA A 20 PERSONAS Y NADIE LO NOTA
- 11. LAS REUNIONES SON TOXICAS Y SE ESPARCEN COMO VIRUS
- 13. CUANTAS VECES SOPORTASTE UNA REUNION DE UNA HORA POR 5 MINUTOS DE INFORMACIÓN?
- 15. POR QUE TENER MANAGERS QUE EVALUAN Y REPORTAN?
- 17. LOS MANAGERS DEBERIAN INVERTIR SU TIEMPO EN MENTORING Y LIDERAZGO
- 18. QUE SIENTES CUANDO ESCUCHAS LA PALABRA “EMAIL”?
- 19. QUE SIENTES CUANDO ESCUCHAS LA PALABRA “EMAIL”?
- 21. LOS CONSERVADORES ESTIMAN QUE INVIERTES 25% DE TU TIEMPO MANEJANDO EMAIL (ALGUNOS ESTUDIOS INCLUSO INDICAN MAS DE 50%+)
- 23. TU IN-BOX ES DONDE EL CONOCIMIENTO MUERE!
- 25. EMAIL ES TRANSACCIONAL NO CONVERSACIONAL
- 28. Diseñamos una Nueva forma de trabajar #NewWayToWork Que podemos hacer?
- 29. MEETINGS No es CONTENIDO Es CONTEXTO MANAGERS No es COMANDAR Es ACONSEJAR MAIL No es CORREO Es un MENSAGE
- 30. HABLEMOS
- 31. DE LAS TRES M, (MEETINGS, MANAGERS, MAIL) CUAL DIRÍAS QUE ES LA QUE MÁS TIEMPO Y DINERO GASTA EN TU ORGANIZACIÓN?
- 32. TOMÉMONOS UNOS MINUTOS PARA IMAGINAR FORMAS PARA REDUCIR EL TIEMPO PERDIDO.
- 33. AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO MEETING
- 34. AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO MEETING COMUNIDADES USAR COMUNIDADES PARA COMPARTIR ACTUALIZACIONES, ESTADOS, IDEAS, DOCUMENTOS y CONVERSACIONES RELEVANTES PARA UNA AUDIENCIA O TEMA
- 35. AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO MEETING FOROS USAR FOROS PARA FACILITAR EL DESCUBRIMIENTO DE NUEVAS IDEAS Y CONVERSACIONES ACERCA DE PREOCUPACIONES Y PREGUNTAS GENERALES
- 36. AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO MEETING IDEACIÓN USE IDEACIÓN PARA LISTAR NUEVAS IDEAS Y CONCEPTOS, GANAR SOPORTE CON VOTOS Y Y FEEDBACK DE OTROS PARA MEJORAR
- 37. IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO POR MANAGERS
- 38. ACTIVIDADES USAR ACTIVIDADES PARA SEGUIR ACCIONES, ASIGNAR TO DOs, COMPARTIR DOCUMENTOS RELEVANTES Y CONVERSACIONES. IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO POR MANAGERS
- 39. BLOGS & WIKIS USAR BLOGS Y WIKIS PARA DIFUNDIR ANUNCIOS, INFORMAR A OTROS, ENTRADAS Y APOYO, PROMOVER EL FEEDBACK Y MEJORAR LA COMUNICACIÓN IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO POR MANAGERS
- 40. SUBCOMMUNIDADES USAR SUBCOMUNIDADES PARA AGRUPAR INTERESES O PROVEEER UN ÁREA SEGURA Y PRIVADA PARA INFORMACIÓN Y CONVERSACIONES DELICADAS. IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO POR MANAGERS
- 41. IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO EN MAIL
- 42. ACTUALIZACIONES USAR ACTUALIZACIONES Y MICRO-BLOGS PARA, INFORMARSE, PREGUNTAR, ENCONTRAR RESPUESTAS, COMPARTIR EXPERIENCIA, INFORMAR A OTROS Y COMPARTIR IDEAS IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO EN MAIL
- 43. ARCHIVOS USAR ARCHIVOS PARA COMPARTIR CONTENIDO, LISTAR COMENTARIOS, CONOCER EL USO Y LA INFLUENCIA, EVITAR DUPLICIDAD Y ADJUNTOS DE CORREO INNECESARIOS. IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO EN MAIL
- 44. IBM Verse UNA VERSIÓN TOTALMENTE NUEVA DE VER TUS CONVERSACIONES, CONTACTOS, CITAS, NOTIFCACIONES, QUE LE DEBES A OTROS Y LO QUE ELLOS TE DEBEN IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO EN MAIL
- 45. QUE SIGNIFICARÍA PARA TU ORGANIZACIÓN SI PUDIERAS REDUCIR LA DURACIÓN DE LAS REUNIONES EN 25%? AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO MEETING
- 46. QUE SIGNIFICARÍA PARA TU ORGANIZACIÓN SI TUS MANAGERS GASTARAN 25% MENOS TIEMPO “MIDIENDO” Y DEDICARAN TIEMPO A “ASESORAR”? IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO POR MANAGERS
- 47. QUE SIGNIFICARÍA PARA SU ORGANIZACIÓN SI LA DISTRACCIÓN DEL CORREO (TIEMPO EN EL INBOX) SE REDUJERA EN 25%? IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO EN MAIL
- 48. SUS EMPLEADOS ESTAN SOBRECARGADOS PERO AUN PIENSAN QUE SON SUBUTILIZADOS (TIENEN MAS PARA DAR)
- 49. SI NO ME CREE… PREGÚNTELES!
- 50. RECUPERA CONTROL DE TU DIA LABORAL! Juan Ignacio León Plaza Digital Experience and Social Collaboration specialist
- 52. Gracias! © 2014 IBM Corporation Juan Ignacio León Plaza Social Biz & Digital experience Tech-sales specillist. jleon@cl.ibm.com Version Original por Louis Richardson richardl@us.ibm.com
Notas do Editor
- Don’t spend any time introducing yourself…you should be more interesting AFTER the presentation than trying to do it before.
- Ask them this question? Seriously….ask people in the room to answer the question. At this point, they might give you a title. If it’s an uncommon one, you might have them explain what that means.
- Now you want to get them thinking. Asking them what they do for a living was a “no brainer”. Now you want to start messing with them. You can go back to the people who you talked to on the previous slide and ask them. If someone said, “I’m a sales manager”…then the kind of answer you may get on this one is how they spend their day “Cadence calls”, “Updating forecast”, but you want them to think about their BEST…like “spending time with customers” You almost want to get them to tell you what they like best about their job…without actually saying it.
- Here’s where you point out the pain. If they said “Spending time with customers”, then the answer to this one might be “Cadence calls”, “updating forecasts”, etc. The goal here is to get them to recognize that they probably don’t spend a great deal of time doing what they do best, instead they spend time doing other things. They are constantly interrupted.
- This is just a transition slide. You want to introduce them to the 3 Ms that are the cause for most interruptions in the day.
- This usually gets a chuckle and sometimes a grown. If you want to endear your audience, you might ask if there are any managers in the room. Ask them to be patient with you. Let them know you don’t have anything against managers, in fact some of your best friends are managers, it’s just these Ms share some responsibility for interrupting great work.
- Just a transition slide….to give them to sense (time is money)
- Ask them, by show of hands, how many of them would agree with this statement? If you get a lot of hands raised, great. I’ve not had a audience yet that didn’t have a majority of the people agree here. If only a few, you might ask some “what is their cutoff for mgmt. approval?”
- Finish the sentence. Let them think for a minute and get the “aha” moment. Don’t rush them. You can then ensure them that many meetings cost well beyond the $500 approval point.
- Transition slide to get them to think (uck).
- Ask questions like “How many meetings have you been to that really didn’t do anything except spawn an additional meeting?”
- I usually introduce this slide like this “This is a board room. It’s called that because everyone is bored.” Then move on to the next slide.
- Ask the audience this question. Look for people shaking their head “yes” or raising their hand. Be passionate about the PAIN this is. I usually take this opportunity to ask, “So in the case of a web meeting or conference call, what do we do for the other 55 minutes?” People usually start responding ‘email’, ‘texting’, ‘other work’. Now is a good time to remind them “We call that multi-tasking. And it’s impossible for us to truly multi-task. So in reality we’re really doing multiple thing badly.” Make sure they FEEL the waste of ineffective meetings.
- I like to introduce this slide with the following: “Can you point out the ‘managers’ in this picture?” People will start by saying “the guys standing up”, etc. Then I ask “How did you identify the ‘managers’? Because of the era of the picture I first thought “men”, but there is a guy at the table on the left. So how do we spot the managers?” The answer I’m looking for a usually get (even if whispered) is “they are the ones not working”
- Get them to think about the evolving workforce and how managers might need to evolve. This isn’t to detract from managers, but it’s a good look at what managers do (on production lines) and how similar it is to our manager style for information workers.
- Just a transition slide…spend no time here
- Offer the option that the role of managers is changing…from one of measuring to one of mentoring. Instead of spending all their time merging reports and re-reporting, they can use the professional skills (for which they were probably recognized and promoted to manager), to mentor and come alongside their team.
- When you flip this slide….pause and take a breath. We want the audience to get back to a “feeling”. We want them to once again turn off their rational, data brain and flip to their emotional, behavior brain. Ask them this question and get some answers. After you get their responses…go to the next slide and continue the conversation.
- Unless you’re in a room of email administrators, you’ll likely get some groans, “overwhelmed”, “guilty”, etc. Repeat what people tell you to make sure everyone is feeling something similar…despair.
- Transition slide….spend no time here.
- Now we’re switching back to their data brain. (NOTE: Switching left and right brain during a presentation keeps the audience engaged and alert). You can ask them about this number. Ask them how much time THEY spend dealing with email. Ask them about “when do they first check their email? Does anyone check it on their phone before getting out of bed in the morning? Do you check it just before you put the phone on the bedside table before turning out the light for the night?” Remind them their inbox is a “to do list that someone else owns”. Ask them about how they may plan for getting something done during a day, but just as soon as they open that inbox, their day is shredded and before you know it, you’re going home, having done nothing except reacting to emails.” I usually end this with some passionate statement like “This is CRAZY? How did we let this happen to us?”
- I often introduce this slide by asking “How many of you are familiar with the TV Show ‘Hoarders’?” They show homes like this one and the thing I find interesting is that when they start to clean it up, they will uncover some book (and I usually walk up to the slide and point at the bottom of one of the stacks) and when they pull it out and offer to get rid of it, the hoarder responds, “I need that. I’m going to do something with that.” And if you’re like me you’re thinking “you didn’t even know this was there. I could have tossed it without you knowing it and you would never miss it.” Get them to FEEL the insanity of hoarding. Next Slide.
- Point out the pain. The goal here is to get them to realize their in-box and the way most people treat it is like the people on hoarders. We have stuff that we stored and have NEVER EVER looked at again.
- Transition slide….spend no time here.
- I usually open this with a question (and I try to use one of the people who responded to the “what do they do” portion)…so let’s pretend someone said they were a marketing executive. I’ll say to them, “Let’s say I work at your company. You’re a marketing executive, so you know about our plans for events this next year. I have a question about which ones we’ll be sponsoring. So I send you an email with that question. And you send me the answer….only the two of us have benefited from that conversation…no one else. And it’s likely, other people might be interested in knowing that information. In fact, they will probably send you their own email requesting the same information. How many of you have received an email question and you said ‘I answered that question last week…let me find that email so I can cut/paste it into this response.” Email is transactional….not matter how many people you put on the reply list (which is just annoying and adding to our email overload).
- Transition slide…spend no time here
- We’re about to turn the corner…from the problem to the solution….What can be done?
- Introduce New Way to Work….you don’t have to say much more that the name. Go to the next slide to begin details
- You’re now doing the compare…..the 3 Ms….what this new way IS NOT and what IT IS. Say these lines (try not to read them)….let the audience begin to get into compare mode. Because we’re about to re-enage their thinking process.
- Let them know it’s time for them to confess some things.
- Ask them this question. Get responses from the audience. Encourage EACH member of the audience to pick at least ONE of the responses. You want them to personalize this.
- Now we’re going to bring them from despair to delight. You can even let them know “I know we’ve spent a good deal of time looking at what’s wrong, but like any recovering addict, it’s healthy for us to admit our problems so we can identify the areas where we can improve. (NOTE: I had a response at one meeting and I’ve used it occasionally…someone said, “Hi. I’m Larry and I’m hooked on email”)
- So we’re going to offer hope….one M at a time.
- For these slides, I’m not going to give a lot of notes. You should be able to tell the value of these examples. If you need assistance, ask. But you should have your own stories to go along with the “business value” statement on the slide. DON’T READ the slide. Let them do that. It will take 20 seconds. Because a person physically cannot read and focus on listening at the same time, spend the first 20 seconds on “what this is” in this case “what is a community”. After the 20 seconds, you can start your examples. This slide has a screen shot from New 2 Blue Community. It’s a great story of how we engage with prospective hires to help them get to know IBM without having a lot of meetings. They share their ideas and experience and help one another. And we (IBM) have a platform to communicate with individuals who will soon work alongside us and ultimately lead our company.
- Forums
- Ideation
- Transition to Managers
- Activities
- Blog and Wikis
- Subcommunities (One note here. I include this because by this point, some naysayers in the room are thinking “but we can’t share everything with everybody”. This is a good point at which you can discuss private areas, sensitive information, even compliance and monitoring (like Actiance).
- Now let’s look at how we can improve our mail issue
- Status Updates
- Files (note most people can relate to this so be sure to point out some of the aspects they CAN’T easily get from standard doc mgmt. or content centric systems, like SharePoint. Things like shared comments, a complete audit trail tracking who has shared the file. The use of tags, likes, downloads, etc. to help our analytics determine things like “influence”. More on that later…(teaser)
- This is your Verse slide….take as much time as you want here…but remember, if you go too long on this one point, the other will fade in relevance. Your call.
- Now you’ve shown them the possible answers, their rational mind might be saying….”Yeah…but what’s the real ROI on that stuff?” The next three slides are to get them to “imagine” (emotional side) what it would mean to have a 25% impact in these areas. Ask them to consider the cost of the time spent in these areas. Now take 25% of that. What’s that number?
- Same for managers
- Same for mail
- This brings it back to people…their people. Studies have found the statement on this slide is true. Get them to believe this…NEXT SLIDE.
- Challenge them to find out for themselves. At this point, if there were any hold outs, they usually relent…or at least have softened.
- Don’t spend any time introducing yourself…you should be more interesting AFTER the presentation than trying to do it before.
- Let them know where they can get more info (NOTE: in presentation mode, these lines have links to the sites, so if you provide the deck to them, they can easily get to the information they need.)
- And be sure the thank them for their investment of time and attention. And invite them to “Connect” with you. Try to offer more than an email address. Post your LinkedIn name and Twitter account. By the way…if at this point you have people holding up their phones to get a picture of this slide…you’ve made an impression. Good luck!