1. How to Develop an Emotionally
Intelligent Organization
Lotfi Saibi
4D-Leadership House
18/12/2013
IHEC - IACE
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2. EIQ @ work
• Emotional Intelligence is the ability to create a
balance between knowing what you don’t
know and that what you do know can be
improved. It also means you have the ability
to see the same knowledge and balance in
others; teaching them how to be aware and
create a good balance for themselves. The
ability to learn gives you authority, the ability
to teach gives you power.
18/12/2013
IHEC - IACE
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3. Knowing What You Don’t Know
• It is impossible to know everything. Everyday
is a learning experience. Everyone has
something they can teach you from their own
experience or perspective. But do you act in a
way that allows you to learn new things? Or
do you act as though your way is always right?
Equally important is to ask: do the people you
interact with (your boss, your employees, your
co-workers) believe that you are actively
learning from them?
18/12/2013
IHEC - IACE
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4. Actions You Can Take to Develop This Skill
• Seek knowledge and opinions from others.
• Utilize active listening skills by really paying attention
to the words, actions & ideas of others. Your goal is to
understand, not just hear and see.
• Make an effort to understand every situation from all
angles. Never take anything at face value, instead, take
the time to find out what is really going on, including
the motives that caused others to say or act on
something.
• Support others who are more knowledgeable than you.
Create a circle of knowledgeable people and give them
credit for their ideas.
18/12/2013
IHEC - IACE
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5. Know That What You Do Know Can Be
Improved
One very important aspect of your confidence level
is knowing that you have the ability to improve,
develop and expand on what you know.
• Your ability to continuously self-improve keeps
you relevant and builds your confidence level.
• When you are confident you can thoughtfully
decipher between ideas that will improve upon
your current knowledge vs. those that are not
relevant…most importantly, the process you use
to decipher this allows you to explain why an idea
works or doesn’t.
18/12/2013
IHEC - IACE
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6. Actions You Can Take to Develop This Skill
• Communicate to be understood, modifying your approach for the
benefit of your audience. Their understanding & acting on your
words is more important than you speaking your mind.
• Ask for opinions on your work, and answer questions with an
awareness that questions may be good indicators of the
effectiveness OR ineffectiveness of your message.
• Speak with confidence, authority & passion regarding your subject
matter, not yourself: be humble and write down any suggestions
your audience makes whether you decide to use their suggestions
or not.
• Reflect on your day and your decisions. Give yourself 5 minutes of
fame to celebrate your accomplishments and then
18/12/2013
IHEC - IACE
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7. Some Final Thoughts:
• As a manager or leader it is important to accept
others for who they are, assess what they are
good at and help them to develop those
strengths into something valuable to the
organization. I challenge you to use Emotional
Intelligence as a means of developing your staff.
Imagine the impact of respectful, knowledgeable
employees that focus on humility, active listening,
continuous self-improvement & sharing ideas. Is
that how you would describe your team today
18/12/2013
IHEC - IACE
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