This presentation outlines nine foundational search patterns, showing examples of each. It also presents the results of research on use of those search patterns or "best practices" on the corporate web sites of the largest U.S. companies. Many of these search patterns have been well known for many years. Why aren't companies using more of these "best practices"? Some ideas are discussed.
This was presented during the Information Architecture Summit 2014 in San Diego. This was a Flex Track presentation.
Please contact me if you have any questions about this presentation or the research presented.
3. Summary
• Basic search patterns for on-site search
• Research on search pattern usage on large
corporate sites
– Fortune 50
– Fortune 451-500
• Why aren’t more sites using patterns?
• What does this say about our effectiveness?
@LKANTROV | #searchia #ias14 VIVID MOJO
4. Nine Search Patterns
• Global search box in header
• Allow query revision on results page
• Show the number of results
• Highlight keywords in result titles
• Highlight keywords in result snippets
• Provide search tips when zero results
• Autosuggest
• “Best bets” / recommended results
• Faceted or categorized results
@LKANTROV | #searchia #ias14 VIVID MOJO
5. Global search box in header
@LKANTROV | #searchia #ias14
11% of F50 fail to do this.
VIVID MOJO
6. Allow query revision on results page
@LKANTROV | #searchia #ias14
28% of F50 fail to do this.
VIVID MOJO
7. Show the number of results
@LKANTROV | #searchia #ias14
26% of F50 fail to do this.
VIVID MOJO
8. Highlight keywords in result titles
@LKANTROV | #searchia #ias14
54% of F50 fail to do this.
VIVID MOJO
9. Highlight keywords in result snippets
@LKANTROV | #searchia #ias14
33% of F50 fail to do this.
VIVID MOJO
10. Provide search tips when zero results
@LKANTROV | #searchia #ias14
30% of F50 fail to do this.
VIVID MOJO
17. Providing a Global Search Capability
• Some companies don’t provide on-site search
– Berkshire Hathaway (#5)
– Express Scripts (#24)
• Some sites have multiple search silos or only
provide search for limited content
– Amazon (#49)
– Facebook (#482)
– Walgreens (#37)
@LKANTROV | #searchia #ias14 VIVID MOJO
20. “Best Practice” Adoption
• Of the 45 sites with search in the F50, on
average, they use five of the nine search
patterns
• Within the F451-500, sites only used 4
patterns on average
• Quality of results tended to be lower on sites
that followed fewer of these patterns
@LKANTROV | #searchia #ias14 VIVID MOJO
21. Reasons for status quo?
• Search is HARD…
• Search is BORING…(?)
• Pattern relevance is contextual…
• IT owns the search tools
• No one is minding search, analytics, etc.
• Vendor search tools are poor
• Google is everyone’s default anyway
• Agencies are gone when search gets implemented
• Bad content / metadata
• More???
@LKANTROV | #searchia #ias14 VIVID MOJO
22. Your mission, should you choose…
• Search is a critical part of the web
experience…right?
• IA’s need to push for better search.
• IA’s need to push for better tools/products
from search vendors.
• IA’s need to move beyond design to search
analytics and search quality metrics
@LKANTROV | #searchia #ias14 VIVID MOJO
23. Consider This
Fortune 50 revenue in 2013:
$5.7 Trillion USD
If each Fortune 50 company spent $1 million
annually on search it would hardly put dent in
profits. (2013 profits were $400 Billion.)
We need to stop selling “cars” and “new paint
jobs” and start helping them be better drivers.
@LKANTROV | #searchia #ias14 VIVID MOJO
24. How do we measure the impact of our industry?
Do we need metrics for our tribe’s effectiveness?
@LKANTROV | #searchia #ias14
