This is the company, products and services information for Radclyffe Partners, LLC a training and consulting firm providing services to the call center industry.

1. Radclyffe Partners, LLC ©Leveraging Talent for Business Results™ ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 1

2. Why Radclyffe Tangible Business Results Measured After Each Engagement The Radclyffe Guarantee. Period. Wide Range of Industry Experience Training Tested and Validated on over 66,000 Customer Interactions Customized, Yet Proven Solutions Experienced Call Center Practitioners Unique Solutions that Integrate Culture, Process and Skills ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 2

3. Radclyffe Solutions Service Skills Training Coaching Skills Training Advanced Service Skills Training Sales Skills Training Holistic Coaching Program Design Customized Training and Coaching Programs Performance Improvement Programs Gap Assessments Call Center Certification Programs Morale/Cultural Solutions ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 3

4. The Radclyffe Difference The Radclyffe Consulting Team has led successful call center organizations across various industries so we have actual experience and have been where you are. We measure the work we do, so you will get tangible measurements that proves the Return on Investment. There will be no guessing as to whether or not you made the right decision. The Radclyffe Guarantee. Period. If we don’t get the results you expected, we will either do whatever it takes to get those results at no additional charge to you or we will provide a refund. ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 4

5. Training Traditional Facilitator-Led Training – we will customize our proven curriculum so that your staff get the most they can with no translation necessary. We will come onsite, learn your business and train your team at your facility so you can maintain your schedule adherence standards Facilitator-Led Virtual Training – Our new line of training – highly interactive online courses that still use our famous “discovery process” to enhance learning and skills retention. Your team can attend public sessions or private, customized training ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 5

6. Consulting Performance Improvement Solutions – Getting the most out of your team is one of the top three issues as indicated in a recent Radclyffe study. At Radclyffe, we have designed some of the industry’s most innovative performance improvement programs including The 20 Keys and Levels of Action™ Program based Lean Six Sigma principles Culture/Morale – the 2nd most concerning issue in the above-mentioned study, Radclyffe specializes in effectively integrating culture, process and skills in its client solutions to ensure bottom-line results. ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 6

7. Don’t Wait You need results and you need them now. Why not call the people who are here to ensure your success and won’t stop until they do? Get your free consultation today Leverage the Radclyffe Guarantee. Period. ©2011 Radclyffe Partners, LLC All Rights Reserved. 888-584-5999 7