dotsScale talk about devops as an exercise in evolution of behavioral change based on organizational learning. Learning has only happened when behaviors have changed.

1. deep devops
learning to learn
Andrew Clay Shafer
@littleidea

2. Andrew Clay Shafer

3. Andrew Clay Shafer
@littleidea

4. Andrew Clay Shafer
@littleidea

5. @littleidea

6. Agile Infrastructure
@littleidea’s
greatest hits
compilation
Change Management
There Is No Talent Shortage
leading a learning organization

7. everyone wants the devops

9. where are we?
how did we get here?

10. Operations is the secret sauce

11. you can either easily manage
complex systems at scale…
or you can’t

12. I’ve been using that same slide
for the better part of a decade

13. fascinated with the dynamics of
high performing systems and teams

14. same tools, same advice,
drastically different results

16. what, how and why you automate
is as important that you do

18. yay automation!

19. I’m sure some of you
have lived this too
or are about to

20. yay automation!

21. If Tetris Has Taught Me Anything,
It’s That Errors Pile Up and
Accomplishments Disappear

22. why > what

23. Pareto Inefficient Nash Equilibria
Rule Everything Around You

24. Pareto Inefficient - a change benefits
someone without detriment to anyone
Nash Equilibrium - no one will change

25. at a Nash Equilibrium there is
no benefit to changing
true by definition

26. Punctuated Equilibrium
evolutionary gradualism is virtually non-existent in the fossil record

27. Evolution in the fossil record
comes in sudden jumps
and extinction events

28. Nash Equilibria
til death do us part
lose if you keep playing the same way

29. what is the devops?

30. devops
• developers and operations can and
should work together
• system administration evolving to
look more like software development
• evolving together as global
community sharing solutions

31. devops - calms
• culture
• automation
• lean
• metrics
• sharing the five pillars

32. optimizing human performance and
experience operating software…
and humans
with software…

33. software is changing everything
including software
and organizations

34. you are either building a
software business...
or you will be losing to
someone who is...

35. you are either building a
learning organization...
or you will be losing to
someone who is...

36. everyone wants the devops
Well actually…

37. what they really want
• scalability
• availability
• reliability
• operability
• usability
• all for free
• without changing anything

38. good luck; have fun

39. devops,
continuous delivery,
microservices…

40. These things
are all one…

41. continuously devops
microservices
or die trying

42. the patterns proven successful
building and operating highly
available systems with predictable
scaling and failure characteristics

43. devops as she is spoken at scale
at Google™
not that Google is the best at every possible thing, but where is your book?

44. SRE
• developers and operations
can and should work together
• solving system administration
with software development
• participating in the global
community sharing solutions

45. SRE - calms
• culture
• automation
• lean
• metrics
• sharing

46. Homework
• Embracing Risk
• Service Level Objectives
• Eliminating Toil
Bonus: Communication and Collaboration in SRE

47. why > what

48. Google is an organization
that changes

49. who puts as much effort into
designing organizations as
our computational systems?

50. how many of our organizations
are able and willing to change?

51. how many of us are willing and
able to change ourselves?

52. You haven’t learned anything
until you change your behavior

53. The learning organization is one that
has the capacity to integrate people
and structures in order to move toward
continuous learning and change.

54. no one originally set out to do devops,
continuous delivery, microservices, these
were natural consequences
don’t fixate on the words,
don’t fixate on the tools,
fixate on the outcomes

55. principles > practices > tools

56. mindset > skillset > toolset

57. adapt > adopt

58. The problem isn’t technical.
The problem isn’t people.
The problem is socio-technical.
We have to solve both together.

59. It is not the strongest of the species that
survives, nor the most intelligent that survives.
It is the one that is most adaptable to change.
— No evidence Darwin ever said this

60. what happens next?
change

61. my next talk:
’the science of why you shouldn’t
change everything at once’
@littleidea

62. I don’t hope to have answers
I hope to ask better questions
@littleidea

63. We are uncovering better ways of developing software,
by doing it and helping others do it