[HATCH! OPEN]
Last year Facebook’s user base in Vietnam more than tripled from 2.6 million to 8.5 million. It is now the social network of choice for Vietnam’s young, urban internet users. Yet relatively few Vietnamese brands are using Facebook effectively to market themselves. In this coffee talk #8, Mr. Jason, our special guest from ClickSpace come and together share with us an interesting topic: Facebook for FUN and PROFIT.
To update with our event, please come and visit us at: http://www.hatch.vn/events.html
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ABOUT ME
Jason Lusk Key Projects
American communications consultant. • Built Cramer-Krasselt Advertising’s social
Expertise in public relations, digital media department
marketing, social media and corporate
• Led social media strategy for Bombardier
reputation management. Living in Hanoi.
brands including Ski-Doo, Sea-Doo, Can-
Am, Spyder and Evinrude
Education
Age: 36yrs • Provided integrated communications counsel
• 1994-1998 : Georgetown University
to Johnson Controls, a Fortune 100
Experience: 15yrs Key Experience company
From: Chicago • 2006-2012: Vice President of PR • Crisis and reputation counselor to
Cramer-Krasselt • Pyrex
MeiGuoMan.com
• 2004-2006: Founder & Director • Emerson Electric
Groundswell Strategy • Briggs & Stratton
• Case International Harvester
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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ABOUT CLICKSPACE
Convenience | Culture | Connections … Click
Doing business in Hanoi can be hard. ClickSpace makes it easy. In
addition to a beautiful workspace, your ClickSpace membership comes
with a generous package of services. Each membership includes:
Bilingual reception
Mail service
High-speed Internet
Printing and copying
24-hour security
8 hours per month of administrative support and concierge
service
Access to discounted accounting, payroll, consulting, etc.
ClickSpace Westlake
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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YOUR CUSTOMERS ARE THERE
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2011 2012
Millions of Facebook Users in Vietnam
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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AIDS ALL PHASES OF THE SALES FUNNEL
Awareness
Consideration
Advertising
Shareable Content Purchase
Product Information
Games and Contests Tools Loyalty and Repurchase
Coupons
Sales and Events Online Store Customer Service
Pride of Ownership
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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BECAUSE YOU THINK IT’S FREE
Designing a pro presence
Building a fan base
Promoting messages
Building apps
… all cost money
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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THE STEPS ACCORDING TO FACEBOOK
Build
Connect
Engage
Influence
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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THE STEPS ACCORDING TO CLICK
Think
Build
Connect
Engage
Influence
Measure
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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THINK
• What is your brand?
• What message(s) will inspire the
most engagement?
• How will Facebook compliment
your other marketing channels?
• What are the rules?
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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THE RULES
You cannot:
Use your cover photo as an ad
Use your cover photo to ask someone to take an action on Facebook
Use Facebook functionality as part of a contest or promotion
www.facebook.com/page_guidelines.php
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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DISNEY
A corporate page, plus:
Movie pages
Character pages
Theme park pages
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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AMERICAN
EXPRESS
• Created a cause-
based page during
the recession
• Provided tours for
business owners
• Attractive offer: $25
credit for spending
$25 at a specific
store on a Saturday
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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OLD SPICE
GUY
• Classic social media
case study
• Great example of a
viral campaign
• Made engagement
entertaining
ClickSpace.vn Jason.Lusk@ClickSpace.vn
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HUGGIES
HONG KONG
• Successful Facebook
launch of 100,000+
fans
• Based on a great
consumer insight
• Great integration
between offline and
online engagement
ClickSpace.vn Jason.Lusk@ClickSpace.vn