Slides for a talk on "The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments" given by Brian Kelly, UKOLN at a BUCS Seminar held in the BUCS Seminar Room, University of Bath, BATH on 1 June 2009. See http://www.ukoln.ac.uk/web-focus/events/seminars/bucs-200906/