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Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live IT Services 2.0!

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The document discusses how IT services must transform to keep up with "digital natives" who are accustomed to web 2.0 tools. It argues that IT services should embrace these tools by using them to deliver services collaboratively at scale, rather than seeing them as a threat. IT managers have a role to play by adopting policies that encourage openness and participation in community activities to help transform IT services into "IT services 2.0".

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Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live IT Services 2.0! Brian Kelly, UKOLN, University of Bath, Bath, UK [email_address] IWR Information Professional of the Year UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/conferences/ucisa-2008/ This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) About This Talk What might the future hold for IT Services in a world in which the ‘digital natives’ are no longer reliant on the services provided by central services? “ IT Services are Dead” it could be argued. But IT Services have transformed themselves in the past, so maybe we should be saying “Long Live IT Services 2.0!” But how should IT Services respond to this transition?
About The Speaker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
My Previous UCISA Talks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Today’s Talk … ,[object Object],[object Object],[object Object],[object Object]
Today’s Talk … Is Crazy? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Apply Risks Equally ,[object Object],[object Object]
Apply Risks Equally ,[object Object],[object Object],[object Object],There are risks that public sector organisations, JISC-funded services, licensed software vendors, etc. may not be sustainable, may changes T&C, etc. Web 2.0 is nothing new.
Being User-Focussed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits Of Scale ,[object Object],[object Object],[object Object],[object Object],[object Object],OU Case Study : Moodle manager spotted Slideshare was down one weekend & blogged about the risks. OU Web 2.0 developer tried to respond, but OU server was down. And Slideshare was back up before the OU’s server!
IT Services 1.0 Are Dead! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],To conclude, IT Services 1.0. which only concerns itself with hosted systems is, dead
Long Live IT Services 2.0! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Looking Overseas ,[object Object],Christine is right – the US is too big, too diverse, to benefit from community activities which can help IT Services exploit the potential of the social and collaborative Web
A Tradition Of Collaboration ,[object Object],[object Object],[object Object],[object Object],http://www.ucisa.ac.uk/groups/ tlig/docs/docshare.htm Broken since demise of Mailbase!
What I Spent 10 Minutes Doing ,[object Object],[object Object],[object Object],http://www.ukoln.ac.uk/web-focus/ events/conferences/ucisa-2008/
What I Spent 10 Minutes Doing ,[object Object],[object Object],[object Object],The software isn’t open source, we can’t play with it, develop it, .. Should we be concerned? Is it a problem if software just works?
How We Can Be More Effective ,[object Object],[object Object],[object Object],[object Object]
How You Can Help ,[object Object],[object Object],[object Object],[object Object],http://ucisa-communication-workshop. wetpaint.com/
Conclusions ,[object Object],[object Object],[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object],[object Object],And a proposed title for a talk from a IT Services manager for UCISA 2009 conference: “ How I learned to stop worrying and love Web 2.0 ”

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Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live IT Services 2.0!

  • 1. Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live IT Services 2.0! Brian Kelly, UKOLN, University of Bath, Bath, UK [email_address] IWR Information Professional of the Year UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/conferences/ucisa-2008/ This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) About This Talk What might the future hold for IT Services in a world in which the ‘digital natives’ are no longer reliant on the services provided by central services? “ IT Services are Dead” it could be argued. But IT Services have transformed themselves in the past, so maybe we should be saying “Long Live IT Services 2.0!” But how should IT Services respond to this transition?
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