3. LotusLive Client Profile White Space – Enterprise and MidMarket – Social Client Name Geography/Location Services Purchased Industry Panasonic Japan LL Engage, LL Connections, LL Notes and iNotes Electronics/ Manufacturing Akojaya Malaysia LL Engage Direct Selling/Marketing Bumba Desa Indonesia LL Engage Food Services/ Restaurant
4.
5. Superior extranet capabilities will allow Panasonic to provide a set of cloud collaboration tools for immediate access across all regions -- connecting global project teams and best practices for product research, development and sales and giving Panasonic an edge over competitors.
6.
7. Cut travel costs while still increasing attendance at meetings and gatherings because dealer member updates are now conducted via Web conferencing.
10. LotusLive's unique "guest account" model provides free-of-charge access of LotusLive to customers and food reviewers.
11. LotusLive Client Profile Lotus – Enterprise and MidMarket – Social Client Name Geography/Location Services Purchased Industry Australian Bureau of Statistics Australia LL Engage Government Lofotkraft Norway LL Engage Energy and Utilities Russell's Convenience US West LL Engage Retail
12.
13. LotusLive Engage is being used by ABS for increased project collaboration with other international statistical agencies.
17. Because all LotusLive services are integrated and available from a single dashboard in the IBM cloud, Lofotkraft and its partners can easily collaborate and meet anytime, anywhere – strengthening relationships.
18.
19. LotusLive's unique "guest account" model provides free-of-charge access to Russell's suppliers. This enables their architectural firm to join LotusLive so Russell's can review and approve plans online, speeding remodeling projects and cutting travel costs.
20. Improved process for correcting bugs and upgrades to store POS software because the vendor now has access to the online activity and gets first hand knowledge of any issues as they are reported-- improving store operations.
21. LotusLive Client Profile White Space – Enterprise and MidMarket –Social and Third party application integration Client Name Geography/Location Services Purchased Industry Signature Mortgage North America LL Engage and Silanis e-SignLive Banking/Real Estate aatranslations UK LLEngage and VondleLive Professional Services Canderel Canada LL Engage and Silanis e-SignLive Real Estate The Horton Group North America LL Engage and Silanis e-SignLive Insurance Pharmacare North America LL Engage and Silanis e-SignLive Healthcare State of Vermont North America LL Engage and Silanis e-SignLive Government Gunster Law Firm North America LL Engage and Silanis e-SignLive Legal
22.
23. Higher loan revenue and profits; 34% increase in loan volume and $30K additional revenue per month.
26. Even large files can be viewed in seconds through the browser, and there is no need for the user to have the original software installed.
27. The company can create guest accounts for customers and freelance translators to collaborate more easily.
28.
29. Supports Canderel’s green efforts by eliminating the need to print and ship multiple copies of documents for individuals to sign and review.
30. Centralized oversight of the negotiation and closing process allows Canderel to keep deals on track.
31. Prevents documents from being submitted if they are missing any information or signatures minimizing legal and non-compliance risks.
32.
33. Chose IBM LotusLive Engage and Silanis e-SignLive to provide its nearly 400 clients and 50 plus consultants with the ability to electronically negotiate, sign and renew yearly contracts over the web.
34.
35. Chose IBM LotusLive Engage and Silanis e-SignLive to create a simple and cost-effective solution for signing contracts online with outside businesses vendors.
36.
37. Taking customer service to the next level. Gunster now uses LotusLive and Silanis’ e-SignLive electronic signature service to give its clients the ability to electronically sign documents at any time and from any location in the world.
38.
39. Using IBM LotusLive Engage and Silanis eSignLive, Horton makes the privacy policy document available online so employees can carefully review and accept the policy at their own pace from any location in the country.
40. Eliminates need for executives to travel to individual offices to hold training sessions.
41.
42. LotusLive Client Profile White Space – MidMarket - Email – Growth Markets Client Name Geography/Location Services Purchased Industry Shriram Transport Finance Company India LL iNotes Banking/Transportation Minilec India LL iNotes Manufacturing Paragon Footwear India LL iNotes Manufacturing
47. Chose LotusLive iNotes to increase the availability and reliability of its email service.
48. Access to enterprise grade anti-spam and anti-virus capabilities has eliminated mail loss and added mobile mail access. Minilec Leading electronics manufacturer in India improves email service Paragon Footwear Indian footwear manufacturer improves email reliability and access
49. LotusLive Client Profile Enterprise and MidMarket-Email–Moved to LotusLive from competitor Client Name Geography /Location Services Purchased Industry Competitor C & D Foods Ireland LL iNotes Manufacturing/ Wholesale Distribution HQ remains on Notes on-premises Moved acquired company off Exchange GMCH North America LL Notes Automotive Moved off Exchange after acquisition FIDM/Fashion Institute of Design and Merchandising North America LL iNotes Education Moved students off various free webmail accounts Crawford and Company North America LL iNotes Insurance Moved temporary workers off personal email accounts
50.
51. An existing Notes/Domino shop, C&D decided to move the users in the Netherlands facility to the cloud using LotusLive iNotes.
52. With its simple administration tools and user-friendly interface, LotusLive iNotes helped take the pressure off the migration team.
53.
54.
55. GMCH wanted a cloud solution that would meet GM's requirements for performance and reliability without the capital expenditure necessary to run email in-house. They chose LotusLive Notes for the flexibility of the service and because of IBM's enterprise experience.
56. LotusLive Notes is providing employees with cloud based email, calendar and contact management services.
57.
58.
59. FIDM's goal was to offer all incoming and current students email accounts with a consistent FIDM domain so the administration and faculty could communicate with the student body more effectively.
60.
61.
62. With LotusLive iNotes the company can provide their adjusters in the field with a consistent email domain and a security-rich environment to share information with clients as well as internal communication. This enhances Crawford & Company's ability to maintain continuity, consistency and professionalism over email use by its catastrophe adjusters.
63.
64. LotusLive Client Profile Lotus – Enterprise - Email – Not Committed to Domino as app platform Client Name Geography/Location Services Purchased Industry General Milling Corporation Philippines LL Collaboration Suite/ LL Notes and LL Engage Food Production and Wholesale Distributor
68. LotusLive Client Profile Lotus – Enterprise - Email – Committed to Domino as app platform Client Name Geography/Location Services Purchased Industry La Palette Rouge/LPR France LL Collaboration Suite/ LL Notes and Engage (hybrid solution) Travel and Transportation
69.
70. LPR chose the LotusLive Collaboration Suite to provide employees with cloud-based email and advanced collaboration tools.
71. Moving to the cloud allows the company to focus IT resources on its core business and invest in new projects.
72.
73. LotusLive Client Profile Enterprise and MidMarket-Web conferencing Client Name Geography/Location Services Purchased Industry KeyBank North America LL Meetings Banking IndiaFirst Life Insurance India LL Meetings Insurance Northern New England Poison Center North America LL Meetings Healthcare Varsity Spirit Fashions North America LL Meetings Clothing Manufacturer
74.
75. Having only one web conference provider for the organization simplifies web meetings and helps improve productivity.
77. LotusLive Meetings integrates with Lotus Notes enabling the company to take advantage of its existing on-premises investment.
78.
79. Ability to hold online management meetings with all employees to explain the company’s strategy and communicate corporate policies improves effectiveness of the entire organization.
80.
81. Chose IBM LotusLive Meetings to hold training sessions, roll out new products and communicate new procedures and initiatives.
82.
83. Chose IBM LotusLive Meetings to share and review presentations and hold training sessions and webinars with external audiences.
84. Able to get prevention information out to larger audience while saving time and money on travel. Northern NE Poison Center Lowers travel costs and improves communication Varsity Spirit Fashions Cheerleading apparel company streamlines sales training
85. LotusLive Client Profile Other/Non-profit Client Name Geography/Location Services Purchased Industry Zoo Aquarium Association Australia LL Engage Non-profit RRTN North America LLEngage Non-profit Deutsche AIDS-Hilfe e.V. Germany LL Engage Non-profit/Healthcare
86.
87. LotusLive will help the zoo to collaborate on more than 100 ASMP species programs that involve teams implementing best practice policy across the region.
88.
89.
90. Chose IBM LotusLive Engage for activity management, to share documents and host online meetings and webcasts.
93. Adopted IBM's LotusLive Engage cloud collaboration services to support collaborative strategy and planning, community building, research, team projects and technology development.
94. Cost advantages accrue from savings on hardware, IT staffing, telephony and travel. Deutsche AIDS-Hilfe e.V. AIDS organization reduces costs and improves productivity Robert R. Taylor Network MIT education program facilitates economic empowerment in the cloud
Notas do Editor
Panasonic Corporation is a market and technology leader in consumer and industrial electronics. As part of its globalization efforts, the company embarked on an IT initiative to improve competitive advantage and overall business results by helping its multiple business units work together more efficiently. Panasonic selected IBM for its global e-mail and collaboration platform to help them transform their workforce into a globally connected and integrated team. Panasonic chose IBM LotusLive for Web conferencing, file sharing, instant messaging and project management. The company will implement LotusLive Connections for business social networking between employees, partners and suppliers to find and share the right insight when needed. Panasonic will also migrate employees from Microsoft Exchange or other collaboration software to LotusLive for e-mail, calendaring and contact management. The Fashion Institute of Design and Merchandising (FIDM), a private college in California specializing in the fashion design, interior design and entertainment industries, has purchased LotusLive iNotes to provide 7,500 students with low-cost, reliable Webmail that they can access anywhere on or off campus. FIDM's goal was to offer all incoming and current students email accounts with a consistent FIDM domain so the administration and faculty could communicate with the student body more effectively. In FIDM's eLearning program, where most of the interaction between students and teachers happens electronically, LotusLive provides a consistent and reliable user experience for the entire class which facilitates focused and effective communication. FIDM also wanted to ensure that its students had a professional email account to use when applying for internships or jobs after graduation. Prior to moving to LotusLive iNotes, students used their free, personal email accounts and the administration did not always have the correct email address for every student on campus. General Milling Corporation (GMC) is one of the largest integrated food companies in the Philippines with offices and plants located throughout the country. In business for 50 years, the company was looking for a reliable and cost-effective collaboration platform as a foundation for growth as they aim to become one of the top food producers in Philippines. The company acquired LotusLive's complete collaboration suite to provide its employees with cloud-based e-mail and advanced collaboration tools. Moving e-mail to the cloud with LotusLive Notes allows the company to expand IT resources while still having access to business-class messaging and the latest technologies from IBM. GMC also purchased LotusLive Engage to promote greater collaboration among its widely dispersed work-force and its partners and vendors. Zoo and Aquarium Association of Australia links over 90 zoos and aquariums across Australia, New Zealand and the South Pacific in a network for wildlife conservation, environmental education and wildlife research. Its main activity is the Australasian Species Management Program (ASMP) which has a mission "to plan and manage animal collections cooperatively, in ways that promote sustainability and contribute to species conservation." The Association has adopted LotusLive Engage as its collaboration platform and is using it to support more than a 100 ASMP species programs that involve teams implementing best practice policy across the region. The Association has found the platform to be secure and easy to use and a good way of disseminating current information and collecting feedback. The Australian Bureau of Statistics (ABS), with a mission that states "assist and encourage informed decision making, research and discussion within governments and the community, by leading a high quality, objective and responsive national statistical service," has adopted LotusLive Engage for increased project collaboration with other international statistical agencies. LotusLive Engage provides an integrated suite of collaboration tools including Web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. The ABS are members of several international networks developing standards and applications for statistical processing. The ABS has led formation of one of these international communities, and through using LotusLive Engage, the international project teams have been able to quickly share skills and intellectual property and assets, design and co-develop statistical standards and applications -- all within a secure, cost-effective environment that LotusLive provides. Key bank is entering the cloud with LotusLive Meetings. They chose IBM as we were better able to meet their unique requirements as a financial institution over WebEx. IBM ultimately won the business based on integration with Lotus Notes, ease of use, and IBM's ability to partner with KeyBank to meet their security requirements. aatranslations is a fast-growing, innovative translation services company founded in 1994 with corporate clients in the United Kingdom, Germany, Austria, Switzerland and other European markets. aatranslations needed a more efficient way to work with clients and translators in different organizations and in diverse geographic locations while reducing costs and improving productivity. Managing the translation and editing process via e-mail took a significant amount of project management time and often led to confusion about the changes required and the correct version of the document. aatranslations chose IBM LotusLive together with Vondle Live to share documents, host online meetings and provide web-based e-mail to staff who are not office based. The company can create free guest accounts for customers and freelance translators to collaborate more easily. LotusLive Engage and Vondle Live allow the company to share translations with clients and translators without compromising version control, and without the need to work with diverse desktop software packages because the Vondle Live viewer supports more than 70 file formats. Crawford & Company, based in Atlanta, Georgia, is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. Crawford purchased LotusLive iNotes to provide cost effective email services to catastrophe adjusters. With LotusLive iNotes the company can provide their adjusters in the field with a consistent email domain and a security rich environment to share information with clients as well as internal communication. This enhances Crawford & Company's ability to maintain continuity, consistency and professionalism over email use by its catastrophe adjusters. Crawford & Company also found it was more cost-effective to provide web mail to catastrophe adjusters who may only work for the company for a short period of time during a disaster and then not again until another event occurs. Bumba Desa is an Indonesia restaurant chain with new locations expanding into Singapore and Malaysia. Growing from three branches five years ago to 38 branches in 2010, the different franchises of Bumbu Desa were having a hard time staying connected with one another. Using IBM LotusLive Engage, employees across the franchises can now quickly share information regarding daily sales reports, new menus, new ways to greet guests, and other restaurant related issues via file sharing – instead of using fax or overnight mail. Integrated Web conferencing, social networking, file storing and sharing, and instant messaging help employees across franchises have immediate access to cloud-based collaboration to information and to connect with one another. LotusLive's unique "guest account" model provides free-of-charge access of LotusLive to customers and food reviewers. Canderel has become one of Canada’s largest real-estate development and property management companies with landmark projects across Vancouver, Toronto, Montreal and beyond. In response to the real estate market meltdown in 2008, Canderel decided to eliminate manual, paper-based processes to increase efficiency and convenience as well as to reduce costs. Canderel was able to reduce the time and money needed to close deals by using LotusLive Engage with the e-SignLive integrated electronic signature service offering from IBM Business Partner Silanis Technology Inc. The eSignLive and LotusLive solution enables all parties to come together in LotusLive to negotiate and sign deals electronically using the integrated e-SignLive e-signature services. The company can hold online meetings with all parties during the negotiation and contracting phases and use e-SignLive to electronically sign all closing documents, and remotely monitor the progress of signing activities in real-time. C &D Foods, based in Longford, Ireland, is one of Europe's leading high quality pet food manufacturers. In operation since the late 1960’s, C&D Food produces more than 150,000 tons of pet food annually including dry, cans, and single serve in pouches and aluminium and has facilities in three countries in Europe. Last year when C&D acquired a canning facility in the Netherlands, the company needed a quick and cost-effective way to move e-mail users at that facility off Microsoft Exchange. Instead of bringing those users onto its current Domino servers, they decided to move them to the cloud using LotusLive iNotes. With its simple administration tools and user-friendly interface, LotusLive iNotes helped take pressure of the company's migration team. C &D Foods was able to move users to iNotes quickly and easily without any interruption to its network or IT infrastructure. And with LotusLive iNotes, users can access their e-mail, anytime, any place. The Horton Group is a privately held insurance brokerage firm in the US and ranks as one of the 50 largest insurance brokers in the country. With 300 insurance professionals located in 13 offices throughout five states and two countries, The Horton Group needed to find a more efficient way to train new and existing employees on their privacy policy while keeping current with changing government regulations. They worked with IBM Business Partner Silanis Technology Inc. to implement a solution based on Silanis e-SignLive integrated with IBM LotusLive Engage to create a faster, more convenient, and less costly solution for training employees on the company’s privacy policies for protecting customer data. Using e-SignLive and LotusLive, Horton makes the privacy policy document available online so that employees can then take the time needed to carefully review and accept the privacy policy at their own pace from any location in the country. Akojaya is a multi-level marketing company in Malaysia that distributes tableware, serveware and glassware to its members as well as to department stores. The company was established in 1981 and is one of the industry market leaders in the country. Akojaya needed a way to improve its sales cycle by getting marketing information out more quickly to its members, many of whom have full-time jobs. They chose IBM LotusLive Engage to collaborate with their best performing members to make selling their products easier. They use Meetings to introduce new product lines, hold workshops for members, launch promotions, and give pricing updates so instead of traveling to their headquarters, members can simply join a meeting. They also use Files to store and share catalogues and other marketing materials with their members. Shriram Transport Finance Company Ltd. is India's largest commercial vehicle financing company needed a better way to communicate with its field sales force. The company has 484 office and services centers and more than 14,000 employees. Employees and sales reps found it challenging to do business with their clients and with one another. While some employees had access to email, the provider was often unreliable -- emails were lost and performance was low. Shriram needed an email solution that could accommodate rapid growth and perform with speed and consistency. Shriram Transport chose IBM LotusLive iNotes to provide all of its field sales reps with reliable, cost-effective and easy-to-use cloud email, which can be accessed on the road, at their desk and from their mobile devices. Provides essential mail, calendar and contact management so sales reps can now easily communicate with headquarters and can quickly get the latest sales and marketing information in order to more quickly finalize agreements with clients IndiaFirst Life Insurance was struggling with high costs related to interoffice training. The company also lacked a platform for headquarters employees to collaborate with sales executives in the field, along with a platform for employees to have a free-flowing chat session to exchange ideas. To address these challenges, the company sought a new collaboration solution in the cloud. IndiaFirst Life Insurance implemented the IBM LotusLive Meetings services to provide a platform to conduct sales trainings for new employees or refresher courses for its existing salesforce. The service also provides a platform for employees to interact with headquarters teams, including a chat capability to exchange ideas, facilitate discussions and drive innovation. Lofotkraft is a regional energy company in Lofoten Islands, Norway. Lofotkraft needed a better way to communicate with branch offices and do business with partners and vendors outside the firewall – all while reducing IT complexity and cost. Lofotkraft chose IBM LotusLive Engage to share files, manage projects, host meetings and instant message with partners, vendors and colleagues. LotusLive’s unique "guest account" model provides free-of-charge access to Lofotkraft’s partners and vendors – enabling all to collaborate on projects, share information and join online meetings. Reduction in confusing email threads and elimination of version control issues. Because all LotusLive services are integrated and available from a single dashboard in the IBM cloud, Lofotkraft and its partners can easily collaborate and meet anytime, anywhere – strengthening relationships.
Type of reference: Client participated in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Susan Roe. [email_address] Panasonic Corporation is a market and technology leader in consumer and industrial electronics. As part of its globalization efforts, the company embarked on an IT initiative to improve competitive advantage and overall business results by helping its multiple business units work together more efficiently. Panasonic selected IBM for its global e-mail and collaboration platform to help them transform their workforce into a globally connected and integrated team. Panasonic chose IBM LotusLive for Web conferencing, file sharing, instant messaging and project management. The company will implement LotusLive Connections for business social networking between employees, partners and suppliers to find and share the right insight when needed. Panasonic will also migrate employees from Microsoft Exchange or other collaboration software to LotusLive for e-mail, calendaring and contact management. Link to press release http://www-03.ibm.com/press/us/en/pressrelease/29189.wss
Type of reference: Public reference. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Angie Chai Yeu Ng [email_address] Akojaya is a multi-level marketing company in Malaysia that distributes tableware, serveware and glassware to its members as well as to department stores. The company was established in 1981 and is one of the industry market leaders in the country. Akojaya needed a way to improve its sales cycle by getting marketing information out more quickly to its members, many of whom have full-time jobs. They chose IBM LotusLive Engage to collaborate with their best performing members to make selling their products easier. They use Meetings to introduce new product lines, hold workshops for members, launch promotions, and give pricing updates so instead of traveling to their headquarters, members can simply join a meeting. They also use Files to store and share catalogues and other marketing materials with their members.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Vina Destiana Kasim [email_address] or Christian Budisusetia [email_address] Diners are flocking to Bumbu Desa, an Indonesia restaurant chain, with new locations expanding into Singapore and Malaysia. Growing from three branches five years ago to 38 branches in 2010, the different franchises of Bumbu Desa were having a hard time staying connected with one another. Using IBM LotusLive Engage for essential collaboration tools like Web conferencing, social networking and instant messaging, employees across the franchises can now quickly share information regarding new menus, new ways to greet guests, and other restaurant related issues. For example, each Bumbu Desa franchise can now submit their daily sales reports to franchise headquarters via file sharing in LotusLive Engage, a method that was previously handled using fax or overnight mail. Bumbu Desa is also embracing LotusLive's unique "guest account" model, which provides free-of-charge access of LotusLive to customers and other stakeholders such as cooks or food reviewers.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Michael Yokom [email_address] The Australian Bureau of Statistics (ABS), with a mission that states "assist and encourage informed decision making, research and discussion within governments and the community, by leading a high quality, objective and responsive national statistical service," has adopted LotusLive Engage for increased project collaboration with other international statistical agencies. LotusLive Engage provides an integrated suite of collaboration tools including Web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. The ABS are members of several international networks developing standards and applications for statistical processing. The ABS has led formation of one of these international communities, and through using LotusLive Engage, the international project teams have been able to quickly share skills and intellectual property and assets, design and co-develop statistical standards and applications -- all within a secure, cost-effective environment that LotusLive provides. Link to press release http://www-03.ibm.com/press/us/en/pressrelease/33466.wss
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Anders Sabra [email_address] Lofotkraft, an energy company serving more than 16,000 customer with operations in five branches throughout the Lofoten Islands, Norway, needed a better way to do business with key external business partners and vendors without worrying about security. They also needed to better communicate with employees working in the different branches. Lofotkraft chose IBM LotusLive Engage to share files, manage projects, host meetings and chat with partners, vendors and colleagues. They have also been able to reduce confusing email threads and eliminate version control issues. Because all the services are integrated and available from one single dashboard in the IBM cloud, Lofotkraft and its partners can easily collaborate and meet anytime, anywhere.
Type of reference: Public reference, but not in the database yet. Client will participate in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Holly Lehr-Hahn lehrhahn@us.ibm.com With 24 stores located in Colorado, Hawaii and California, Russell's management team was struggling to keep track of day-to-day issues, and as a result, many fell through the cracks. Russell's Convenience Stores chose IBM LotusLive social collaboration cloud to enable more transparent communications between franchises. Using LotusLive Engage, Russell's has access to cloud-based social networking and collaboration tools, including file storing and sharing, email, instant messaging and activity management. Instead of searching through emails or picking up the phone, all of the stores' concerns are compiled and stored in one central place in the IBM cloud. Now, all Russell's Licensed stores can access and share information regardless of their location. Using activities to track issues and meetings to hash out solutions, the company is now solving problems faster leaving more time to focus on the business. License owners can also communicate with partners, invite guests into their network to work on projects, and take advantage of the many third-party applications available through LotusLive. "LotusLive is helping our licensee's to operate as one business -- one that is connected, informed, and cohesive," said Raymond Huff, President, HJB Convenience Corporation, Russell's Convenience. "By collaborating in the cloud, our employees can come together as if they are all in the same location, ensuring that business decisions are made efficiently and quickly." With the help of IBM Business Partner Alacrinet Consulting Services, Russell's chose LotusLive as a step to becoming a social business. A social business embraces networks of individuals to communicate more effectively to reach business goals quickly. Examples on solving problems faster: 1. The company's Los Angeles stores are beginning their remodel cycle, the Architect is locate in Denver the operations are located in LA. Using Lotus live they set up guest accounts for the Architect to submit space plans for approval which had to be signed off by corporate in Denver and operations in LA. They believe just this functionality saved thems weeks of back and forth and travel cost to LA. The remodel begins in a week or so. 2. Executive staff meeting are held weekly in Denver, the licensees are able to attend the meeting via lotus live versus getting a synopsis of the high pints of the staff meeting. This allows the information to be heard as first person versus being filtered through the Licensee consultant. Better information, faster resulting in more profit to our licensee. 3. Their software vendor Tenderfoot Software spent time and effort to correct bugs in the software that manages the store point of sales. Request for improvement's and bugs are now listed by the store operations managers as they are found, a Tenderfoot Software representative was given guest access to the activity. They now get first hand knowledge of the issue and are able to resolve the issues faster with less back and forth regarding the change request.
Type of reference: Public reference. Client participated in Partner press release, has done speaking opps with executives and a video. May use slide in client facing presentation. Link to video https://www.lotuslive.com/en/customers To contact client for reference or to use in RPF, contact Holly Lehr-Hahn lehrhahn@us.ibm.com Signature Mortgage Corporation to deliver superior offering and customer service with Silanis e-SignLive for IBM LotusLive Montreal, QC, April 14, 2010 - Silanis Technology, the leader in electronic signatures , today shared how a small, regional mortgage provider will use the Silanis e-SignLive™ and IBM LotusLive online e-signature and collaboration services to compete with large national players by delivering competitive rates and superior customer service. Since its founding in 1996, Signature Mortgage Corporation of Canton, Ohio has used technology to stay lean and efficient - a strategy that has enabled its modest 10-person consulting team to generate $150 million annually in origination volume. Now this mortgage provider plans to kick it up a notch by enabling its clients to complete and sign mortgage applications electronically using the combined Silanis e-SignLive and IBM LotusLive services . The move is expected to improve customer experience, reduce “shop around risk, generate better rates for customers, and increase revenues for the company. “ The mortgage industry today is turning into a commodity business. Competing on margin alone isn’t enough to win over new clients,” says Bob Catlin, President of Signature Mortgage Corporation. “Customers want the whole package: great rates, low fees and superior service.” Signature Mortgage’s customers are increasingly asking for the application process to be faster and more convenient, explains Catlin. Given the option,, most clients would prefer to sign from their preferred location. “ We already have technologies in place that help expedite the process. Now with e-SignLive and LotusLive, our customers have the ability to electronically review and sign applications from the convenience of their home or office. No more time is wasted manually printing, shipping, signing, returning, and verifying applications.” Signature Mortgage expects to reduce the time to process mortgage applications from its current seven-day track record down to 24 hours. Catlin further explains “We believe this technology will enable closings to be completed from start to finish within 10-15 days compared to 30-45 days which consumers are experiencing at the local, regional and national banks.” Moreover, getting customers to immediately e-sign their mortgage application reduces what Catlin describes as “shop around” risk. This is the time customers wait for the paperwork to be delivered to their homes for signing and when they can easily wander away and be lured by another mortgage provider. “ The e-SignLive and LotusLive services give us a real competitive edge,” adds Catlin. “As a small regional lender, Signature Mortgage doesn’t have the IT resources needed to develop and maintain a website that provides these kinds of services to our clients. But with the Silanis and IBM services, our customers can now complete mortgage applications with the speed and convenience of the web knowing that the technology is secure, reliable and proven.” The Silanis e-SignLive services are fully integrated with the IBM LotusLive platform to provide a simple, efficient and cost-effective solution for signing a wide variety of business documents online. The e-SignLive services include e-SignDoc™ , which is now in full production, and e-SignRoom™ , which is currently available in beta. e-SignDoc enables multiple people to electronically sign one document at a time, while e-SignRoom extends the capabilities of e-SignDoc by enabling multiple LotusLive subscribers to e-sign multiple documents. e-SignRoom also provides a dashboard that enables the monitoring and tracking of the pending and completed e-SignRooms.
Type of reference: Public reference. Client participated in a video. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Holly Lehr-Hahn lehrhahn@us.ibm.com aatranslationsis a fast-growing, innovative translation services company founded in 1994 with corporate clients in the United Kingdom, Germany, Austria, Switzerland and other European markets. aatranslations needed a more efficient way to work with clients and translators in different organizations and in diverse geographic locations while reducing costs and improving productivity. Managing the translation and editing process via e-mail took a significant amount of project management time and often led to confusion about the changes required and the correct version of the document. aatranslations chose IBM LotusLive together with Vondle Live to share documents, host online meetings and provide web-based e-mail to staff who are not office based. The company can create free guest accounts for customers and freelance translators to collaborate more easily. LotusLive Engage and Vondle Live allow the company to share translations with clients and translators without compromising version control, and without the need to work with diverse desktop software packages because the Vondle Live viewer supports more than 70 file formats. Link to video https://www.lotuslive.com/en/customers
Type of reference: Public reference. Client participated in Partner press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Holly Lehr-Hahn [email_address] In operation for 34 years, Canderel has become one of Canada’s largest real-estate development and property management companies with landmark projects across Vancouver, Toronto, Montreal and beyond. Canderel reduces the time and money needed to close deals by using LotusLive Engage with the e-SignLive integrated electronic signature service offering from IBM Business Partner Silanis Technology Inc. to eliminate manual, paper-based processes. The eSignLive and LotusLive solution enables all parties to come together in LotusLive to negotiate and sign deals electronically using the integrated e-SignLive e-signature services. The company can hold online meetings with all parties during the negotiation and contracting phases and uses e-SignLive to electronically sign all closing documents, and remotely monitor the progress of signing activities in real-time. Link to press release http://www.e-signlive.com/news/press-release/2010/real-estate-developer-and-property-manager-signs-on-to-silanis-e-signlive-for-ibm-lotuslive1.html
Types of reference: All public and can be used in client facing presentation. To contact client for reference or for use in RFP, please contact IBM Business Partner, Silanis Mary Ellen Power [email_address] Pharmacare press release http://www.silanis.com/news/press-releases/2011/pharma-care-inc-streamlines-its-contracting-processes-with-silanis-electronic-signatures.html Pharmacare is a pharmaceutical consulting company in NJ. Pharmacare wanted to eliminate paper from its contracting and document delivery processes to cut down on travel time and costs. The company chose IBM LotusLive Engage and Silanis e-SignLive to provide its nearly 400 clients and 50 plus consultants with the ability to electronically negotiate, sign and renew yearly contracts over the web. They saved on postage and travel and freed up its consultants to spend more time generating new business locally and supporting a new service offering the company will launch nationally in 2011. As part of a Statewide initiative to reduce operational expenses and maximize worker productivity, a the State of Vermont needed an easy and cost-effective way to sign contracts with outside business vendors. This was particularly important for Departments of Transportation, Human Services and Finance. They chose IBM LotusLive Engage and Silanis e-SignLive to create a simple, efficient and cost-effective cloud solution for signing government contracts online. They were looking for a solution that was easy-to-use and set-up and did not overburden their IT department. The combined LotusLive and eSignLive solution helped them reduce costs and improve productivity. The Horton Group is a privately held insurance brokerage firm in the US and ranks as one of the 50 largest insurance brokers in the country. With 300 insurance professionals located in 13 offices throughout five states and two countries, The Horton Group needed to find a more efficient way to train new and existing employees on their privacy policy while keeping current with changing government regulations. They worked with IBM Business Partner Silanis Technology Inc. to implement a solution based on Silanis e-SignLive integrated with IBM LotusLive Engage to create a faster, more convenient, and less costly solution for training employees on the company’s privacy policies for protecting customer data. Using e-SignLive and LotusLive, Horton makes the privacy policy document available online so that employees can then take the time needed to carefully review and accept the privacy policy at their own pace from any location in the country. Gunster Law, one of Florida’s oldest and most experienced commercial law firms, is taking customer service to the next level. Gunster has begun using Silanis’ e-SignLive™ electronic signature service to give its clients the ability to electronically sign documents at any time and from any location in the world. Moving signing processes to the web enhances Gunster’s already innovative extranet site, which gives clients easy, instant access to key business files. Based on initial client reaction, the law firm predicts that electronic signatures will be a technology its clients and 165+ attorneys will not be able to live without.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Ashish Uchil [email_address] Shriram Transport Finance Company Ltd., India's largest commercial vehicle financing company, needed a better way to communicate with its field sales force. With 484 office and services centers and more than 14,000 employees and growing, Shriram Transport Finance employees and sales rep found it challenging to do with business with their clients and with one another. While some employees had access to email, the provider was often unreliable -- emails were lost and performance was low. Shriram needed an email solution that could accommodate rapid growth and perform with speed and consistency. The company chose IBM LotusLive iNotes to provide all of its field sales reps with reliable, cost-effective and easy to use cloud email, which can be accessed on the road, at their desk and from their mobile devices.
Type of reference: Public reference. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Ashish Uchil [email_address] Miinilec reference: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0CRDD-8C3ASB&appname=crmd Starting operations in 1965 as a manufacturer of single phase failure relays, Minilec (India) Pvt. Ltd. has become a leading player in the electronics industry. Today, the company is involved in 100 percent indigenous production, marketing and export of reliable industrial electronic products for protection, control and monitoring. Minilec (India) Pvt. Ltd. had been using an email service provider and had been experiencing numerous issues. Minilec worked closely with IBM, who proposed and implemented the IBM LotusLive iNotes web-based email software across seven separate business groups. The LotusLive iNotes solution provided Minilec with the following benefits, high availability and reliability, enterprise grade Anti-spam and Anti-virus capabilities, eliminated mail loss and mobile mail access for increased mobility. Paragon Footwear India Pvt Ltd. is a footwear manufacturer and retailer with locations throughout India. The company has advanced laboratories attached to each of its factories to test raw materials and finished products. With its robust testing processes, the company is considered the one of the top providers of rubber footwear in terms of both quality and quantity. Paragon Footwear faced numerous issues with its previous email provider including excessive unplanned downtime and the inability to access emails through mobile devices. The company wanted a cost-effective webmail service that would improve email reliability and give them affordable mobile options. Paragon adopted LotusLive iNotes web-based email solution and implemented it across the enterprise. Employees now have consistent access to email, increased storage and can access email with their mobile devices using the IMAP IDLE feature. Paragon reference: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0CRDD-8C3BC2&appname=crmd
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. Link to press release http://www-03.ibm.com/press/us/en/pressrelease/33466.wss To contact client for reference or to use in RPF, contact Thomas McErlean [email_address] C &D Foods , based in Longford, Ireland, is one of Europe's leading high quality pet food manufacturers. In operation since the late 1960’s, C&D Food produces more than 150,000 tons of pet food annually including dry, cans, and single serve in pouches and aluminium and has facilities in three countries in Europe. Last year when C&D acquired a canning facility in the Netherlands, the company needed a quick and cost-effective way to move e-mail users at that facility off Microsoft Exchange. Instead of bringing those users onto its current Domino servers, they decided to move them to the cloud using LotusLive iNotes. With its simple administration tools and user-friendly interface, LotusLive iNotes helped take pressure of the company's migration team. C &D Foods was able to move users to iNotes quickly and easily without any interruption to its network or IT infrastructure. And with LotusLive iNotes, users can access their e-mail, anytime, any place.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. Link to press release http://www-03.ibm.com/press/us/en/pressrelease/33466.wss To contact client for reference or to use in RPF, contact Josie Faycurry [email_address] General Motors Components Holdings LLC (GMCH) purchased LotusLive Notes to provide employees with cloud based email, calendar and contact management services. A wholly owned subsidiary of General Motors, GMCH was looking to improve collaboration among its employees in plants in New York, Michigan and Indiana that manufacture HVAC climate control systems, powertrain cooling systems, engine management systems, automotive electronics and related products. Formerly part of the Delphi Corporation, GMCH needed to move all employees to GM compatible systems after the acquisition from Delphi.
Type of reference: Public reference. Client participated in IBM press release, client participated on IBM panels and was in a client video. May use slide in client facing presentation. Link to press release http://www-03.ibm.com/press/us/en/pressrelease/33466.wss To contact client for reference or to use in RPF, contact Carla Gillespie [email_address] The Fashion Institute of Design & Merchandising (FIDM), a private college in California specializing in the fashion design, interior design and entertainment industries, adopted LotusLive iNotes to provide 7,500 students with low-cost, reliable Webmail that they can access anywhere on or off campus. FIDM's goal was to offer its students with email accounts that provide a consistent domain so the administration and faculty could communicate with the student body more effectively. In FIDM's eLearning program, where most of the interaction between students and teachers happens electronically, LotusLive provides a consistent and reliable user experience for the entire class which facilitates more effective communication. FIDM also wanted to ensure that its students had a professional email account to use when applying for internships or jobs. Prior to moving to LotusLive iNotes, students used their free, personal email accounts and the administration did not always have the correct email address for every student on campus. LotusLive helps the students and faculty stay in touch with each other more efficiently.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. Link to press release http://www-03.ibm.com/press/us/en/pressrelease/33466.wss To contact client for reference or to use in RPF, contact Nicole Fares nrfares@us.ibm.com Crawford & Company , based in Atlanta, Georgia, is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. Crawford purchased LotusLive iNotes to provide cost effective email services to catastrophe adjusters. With LotusLive iNotes the company can provide their adjusters in the field with a consistent email domain and a security rich environment to share information with clients as well as internal communication. This enhances Crawford & Company's ability to maintain continuity, consistency and professionalism over email use by its catastrophe adjusters. Crawford & Company also found it was more cost-effective to provide web mail to catastrophe adjusters who may only work for the company for a short period of time during a disaster and then not again until another event occurs.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. Link to press release To contact client for reference or to use in RPF, contact Tony KT Lee [email_address] General Milling Corporation (GMC) is one of the largest integrated food companies in the Philippines with offices and plants located throughout the country. In business for 50 years, the company was looking for a reliable and cost-effective collaboration platform as a foundation for growth as they aim to become one of the top food producers in Philippines. The company adopted LotusLive's complete collaboration suite to provide its employees with cloud-based e-mail and advanced collaboration tools. Moving e-mail to the cloud with LotusLive Notes allows the company to expand IT resources while still having access to business-class messaging and the latest technologies from IBM. GMC also purchased LotusLive Engage for web conferencing and other collaboration capabilities such as file sharing, instant messaging and activity management, to promote greater collaboration among its widely dispersed workforce and its partners and vendors.
Type of reference: Public reference. Client issued press release about IBM LL solution. Link is below. To contact client for reference or to include in RPF, contact Jonathan Benichou [email_address] or Philippe Mathieu philippe.mathieu@fr.ibm.com LPR - La Palette Rouge, the European Number 2 pallet-pooling specialist, has chosen to migrate to IBM’s business collaboration suite, LotusLive. Next March, LPR will become one of the first companies in Europe to use this Cloud Computing system when about 220 LPR personnel in LPR headquarters in France and across Europe switch to LotusLive. LPR has chosen this innovative strategy to reinforce its customer service. IBM’s Cloud Computing solution offers collaborative services that are constantly available online (including email, file sharing, workflow management, diary, address book, instant messaging) from any desktop or portable device connected to the Internet. http://www.lpr.eu/IMG/pdf/La_Palette_Rouge_continues_to_innovate_with_IBM_s__Cloud_Computing_.pdf
Type of reference: Public for use in client and internal facing presentations. To contact the client for reference or for use in RFP, contact Donna Vasquez [email_address] Key bank is entering the cloud with LotusLive Meetings. They chose IBM as we were better able to meet their unique requirements as a financial institution over WebEx. IBM ultimately won the business based on integration with Lotus Notes, ease of use, and IBM's ability to partner with KeyBank to meet their security requirements.
Type of reference: Public reference. Client participated in IBM press release. May use slide in client facing presentation. To contact client for reference or to use in RPF, contact Ashish Uchil [email_address] Located in Mumbai, India, IndiaFirst Life Insurance offers personal and life insurance to consumers. It has approximately 4,800 partner branches and is one of the youngest companies in the insurance industry, being the first to be recommended for ISO certification just seven months after creation. URL: http://www.indiafirstlife.com Business need IndiaFirst Life Insurance was struggling with high costs related to interoffice training. The company also lacked a platform for corporate employees to collaborate with sales executives in the field, along with a platform for employees to have a free-flowing chat session to exchange ideas. To address these challenges, the company sought a new collaboration solution. Solution implementation IndiaFirst Life Insurance implemented IBM LotusLive Meetings software to provide the following: - A platform to conduct sales trainings for new employees or refresher courses for its existing salesforce - A platform for employees to interact with corporate teams, including a chat room to exchange ideas, facilitate discussions and drive innovation - Features such as videocasting, polling and roster functions. Benefit of the solution By implementing IBM LotusLive Meeting software, IndiaFirst Life Insurance was able to: - Decrease training costs - Facilitate collaboration between its marketing and sales teams for a more powerful sales engine - Hold top management meetings with all employees to explain the company’s strategy and communicate various corporate policies.
Both are public references and can be used in client facing presentations. To contact the client or for use in RFP, contact Holly Lehr-Hahn lehrhahn@us.ibm.com The Northern New England Poison Center is the regional certified poison center serving Maine, New Hampshire and Vermont. Part of Maine Medical Center and MaineHealth, the organization provides immediate treatment advice for poison emergencies, as well as information about poisons and poison prevention, 24 hours a day, seven days a week. The NNEPC was looking for a more efficient way to coordinate with educators located in three different states. They were also spending a great deal of time and money traveling to different prevention organizations to give presentations and training seminars. The NNEPC needed an efficient way to communicate with disparate staff and to spread its prevention message to educators in the poison and substance abuse community without spending a lot on travel. They chose IBM LotusLive Meetings to share and review presentations with internal staff and to hold training sessions and webinars with external audiences. With LotusLive Meetings, they were able to get prevention information out to larger audience while saving time and money on travel. Varsity Spirit Fashions is the worlds largest designer and manufacturer of cheerleading uniforms. Founded in 1979, the product line has evolved to encompass all areas and activities involved with cheerleading and dance, from practice wear to performance uniforms as well as a full line of accessories. With 300 sales representatives located throughout the country, VSF needed to find a more efficient way to train existing and new employees while cutting down travel costs. The company held one annual face-to-face training session, but found they needed to communicate with the sales staff multiple times a year and did not want to increase their travel budget. VSFchose IBM LotusLive Meetings to virtually hold training sessions, roll out new products and communicate new procedures and initiatives.
Type reference: Public, participated in IBM press release. Can you in client facing presentation. To contact client, contact Holly Lehr-Hahn lehrhahn@us.ibm.com The Zoo and Aquarium Association of Australia integrates more than 90 zoos and aquariums across Australia, New Zealand and the South Pacific in a network for wildlife conservation, environmental education and wildlife research. Its main activity is the Australasian Species Management Program (ASMP) which has a mission "to plan and manage animal collections cooperatively, in ways that promote sustainability and contribute to species conservation." The Association has adopted LotusLive Engage as its collaboration platform to support more than a 100 species programs that involve teams implementing best practice policy across the region. The Association has found the platform to be secure and easy to use and a good way of disseminating current information and collecting feedback.
Type of reference: Public, case study on IBM.com, video on LL. Non-paying customer. To contact client for reference, contact Holly Lehr-Hahn [email_address] The Robert R. Taylor Network (RRTN) at the Massachusetts Institute of Technology (MIT) is an economic empowerment and development organization focused on technology entrepreneurship and innovation. RRTN's mission is to increase the number of underrepresented populations in architecture, science, technology, and engineering fields, while specifically increasing the number of technology entrepreneurs and companies founded by these individuals. RRTN needed a simple, secure and cost-effective way to support interactions among program staff, partners, youths and mentors who may be widely separated by geography. Leveraging member profiles, a central documents repository, file sharing and Web conferencing facilities, RRTN is chose IBM LotusLive to support collaborative strategy and planning, community building, research, team projects and technology development. Customer Video https://www.lotuslive.com/en/lotuslive_in_action1.php Customer Case Study http://www-01.ibm.com/software/success/cssdb.nsf/CS/CCLE-7X4PSN?OpenDocument&Site=default&cty=en_us Type of reference: Public, Can use in client facing presentations. To contact client for reference, contact Michael Doege [email_address] Deutsche AIDS-Hilfe e.V. (DAH) is an AIDS service organization that provides community-based prevention services and advocacy. Founded in 1983, it is the largest HIV/AIDS self-help association in Germany, with more than 120 member organizations, about 500 employees and 6,000 volunteer workers. Facing a heterogeneous and distributed working environment, DAH required a low-cost and out-of-the box solution to support collaboration and information exchange among its employees and associates. DAH lacked the funding and staff capacity to establish an on-premise IT environment. DAH chose IBM LotusLive Engage to support collaboration among its distributed offices and volunteers. The key employees of its federal and regional offices use full subscriptions, while external community members are able to collaborate in LotusLive as guests.
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