3. What do you expect to learn?
What is communication?
Why effective communication?
Tips for effective communication
Effectively communicate via email
3
Use social media to communicate
mnRAJU
4. What is Communication?
4
(Group Discussion)
1.
2.
3.
4.
5.
6.
7.
Is it one-sided or two-way?
Is it intentional or unintentional?
Does it use conventional or
unconventional signals?
Does it use linguistic or non-linguistic
forms?
Is it through spoken, written or other
modes?
What does it require?
When is it complete?
mnRAJU
5. What is Communication?
5
the
intentional or unintentional exchange of
thoughts, messages, or information between
two or more living beings through
conventional or unconventional signals,
linguistic or non-linguistic forms, and through
spoken or other modes.
requires a sender, a message, and a
recipient.
is complete once the receiver understands
the sender's message.
mnRAJU
7. Why Effective
Communication?
To share information, to convince
To understand people better
To strengthen relationships
To succeed in career & life
To resolve difference, to build trust
7
To create caring environments
mnRAJU
10. 10
Styles of Communication
Self Assessment
Become aware
of your style
and preferences
Are you aggressive, passive or assertive?
Are you a driver, socializer, relater or
thinker?
mnRAJU
11. Know this!
11
People are made up of all four styles
The world is incredibly diverse – be flexible
Mixing different styles strengthens effectiveness
Have mutual respect and trust
Be willing to adapt to situations
Ideas don‟t change - how we present them changes
mnRAJU
12. Skill -1
12
Listen & Observe
Show interest
Focus fully on the speaker
Make the speaker feel heard &
understood
Avoid interrupting
mnRAJU
15. Active Listening
Actively absorbing information
Showing that you are interested
Providing feedback
Asking questions
15
Using the right body language
mnRAJU
16. Skill -2
16
Show
Body Language
Facial
expression, body movement, gesture,
eye contact, posture, tone of your voice
Match
Be
relaxed
Nod
to support, appreciate, accept
Open
No
with what you say
posture, no hand clasping, arm fidgeting
nervous ticks
mnRAJU
19. Skill -3
19
Be Attentive
Speak straight / don‟t be vague
Avoid long drawn out stories
Clarify when necessary
Practise active listening
Learn to say “NO”
mnRAJU
20. Learn to APPRECIATE
Praise liberally
Criticize sparingly
Avoid criticizing, judging
Don‟t make people feel bad
Show common sense
20
Be courteous
mnRAJU
21. Think Positive
Focus on things you are good at
Be grateful for your blessings
Be optimistic
21
Don‟t let your brain become a
dumpyard
mnRAJU
22. Skill -4
22
Nine Cs
• Be Correct
• Be Concrete
• Be Complete
• Be Coherent
• Be Concise
• Be Credible
• Be Clear
• Be Creative
• Be Courteous
mnRAJU
25. e-mail Guidelines
25
1. Use Reply to All, CC & BCC carefully
Only if everybody knows everybody
2. Precise subject line
What is your mail about? Like a book title
3. Neat formatting
4. Avoid abbreviations
5. Mention your name
mnRAJU
26. e-mail Guidelines
26
7. Clear and concise
8. Proper spelling & grammar
9. Courtesy and tone
10. Be timely
11. Consider cultural differences
mnRAJU
27. Social Media
1.
Are you active on social media?
2.
Which is your favorite medium? Why?
3.
How frequently do you use social media?
4.
27
Why do you use social media?
(to share information, ideas, news, events and media online;
to connect with people anywhere and anytime)
mnRAJU
28. What you have learned?
What is communication?
Why effective communication?
Tips for effective communication
Effectively communicate via email
28
Use social media to communicate
mnRAJU
29. Thank You
29
This slideshow is available at
www.authorstream.com/tag/lionnagaraju
www.slideshare.net/lionnagaraju
Send your comments to
lionnagaraju@gmail.com
mnRAJU
Notas do Editor
Explain that listening is one of the single most important skill of a good communicator. Most of us spend approximately 80% of our waking hours communicating, and about 45o/o of that time is spent listening in a variety of settings. However, listening is the least taught communication skill in school. Explain that listening is not always easy. Sometimes the communicator is unclear about his or her expectations, or we apply our own perceptions and biases to the message. Effective listening requires careful attention and specific behaviors to ensure that the message is fully understood.
Correct = facts, spelling, grammarComplete = all relevant informationConcise = brief, avoiding repetitionClear = purpose of communicationCourteous = friendly, honestConcrete = vivid images, detailsCoherent = logical and connected
Ask participants to take a few moments and recall a time when they've sent or received an email that created a misunderstanding or conflict. Follow-up by asking what characteristics of the email caused those issues.NEVER USE ALL CAPS WHEN SENDING AN EMAIL. It will appear that you are shouting at your recipient.
1. The subject line is the 'headline'. The subject line of an email should briefly express the main purpose of the email message.3. Use a readable size and type of font, and be cautious about using colors to enhance your email. 4. Don't use abbreviations that are not universally understood. 'Dr.' or 'Mr.' are appropriate, but abbreviations such as 'biz', 'LOL', and 'btw', may not be familiar to the recipient.5. Don't forget to sign your name. This seems like common sense, but sometimes it's unclear from an email address who has sent the message.
7. Be clear and concise. Briefly and clearly communicate the purpose of your email. Avoid lengthy emails that cover several topics - your purpose may get lost in the text. 8. Use proper spelling, grammar and formatting. Always take the time to reread an email after you've written it, and take advantage of spell check. Poor spelling and grammar and improper formatting can make emails difficult to read and understand.9. Consider the tone of the message. Because email is a written form of communication, it is easy to misunderstand the tone of the message. Read your message out loud to yourself before sending it. Mind your manners! Be polite and courteous when sending emails. Use appropriate greetings and language, but consider your audience - if the recipient is a long-time friend, you can be somewhat informal. However, if the recipient is someone you've only spoken to once or twice, you should be considerably more formal. When in doubt, use caution. Never email in anger. Practice the 24 hour rule: before sending off an angry email, save it in a draft folder and revisit it once you have had time to calm down.10. Send replies/follow-ups in a timely manner. While it's unnecessary to send an email response within minutes of receiving it, you should try to send a reply in a timely manner. 'Timely' is a concept that can be perceived differently, so try to be courteous to the sender, who may be waiting on your reply to proceed with a project or task.11. Be sensitive to cultural differences. Emails can be sent across continents and oceans with the click of a button. However, different cultures may misinterpret the meanings of jokes, slang, sarcasm or certain expressions, so use caution.