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How we calculated the $ value of candidate experience and transformed the perception of our team | Talent Connect 2016

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LinkedIn Talent Solutions
LinkedIn Talent Solutions

Graeme Johnson, Virgin Media This session will provide talent acquisition leaders with a refreshingly honest assessment of how one of the UK’s most in demand employers were failing on candidate experience, and losing customers as a result. Graeme will explain also how Virgin Media then put a $ value on candidate experience by presenting an undisputable business case for positive change. At Virgin Media, this work has led to a mind-set shift in the entire organisation including becoming friends with the CFO, and put their TA function on the map! Find out how you can do the same. Check out the best of Talent Connect: http://bit.ly/2e5ojNe

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@gjrecruitment Talent Connect 2016
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect Where the UK wants to work now… #2 in the UK
@gjrecruitment Talent Connect There’s just one more thing…
@gjrecruitment Talent Connect Louise The Hairdresser
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect of our rejected candidates were customers 18%
@gjrecruitment Talent Connect Rejected candidate NPS -29 Would you recommend us?
@gjrecruitment Talent Connect
Rejected applica8ons 123K Disconnected 6% Avg Monthly value £50 Annually x12 @gjrecruitment Talent Connect
@gjrecruitment Talent Connect Lost Revenue Per Year £4.4m
@gjrecruitment Talent Connect
Why? @gjrecruitment Talent Connect
"Above all, you want to create something you are proud of.” @gjrecruitment Talent Connect
@gjrecruitment Talent Connect Chief Finance Officer
@gjrecruitment Talent Connect Chief MarkeXng Officer
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect Les ‘The Butcher’
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect NPS Improvement -57 +11
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect Be the good guys of recruitment
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect Measure
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect $500 $2000 return
$50 $2000 return @gjrecruitment Talent Connect
@gjrecruitment Talent Connect @gjrecruitment Talent Connect “The service you do for others is the rent you pay for your room here on earth”
“ey, we should all be Behind this ye now. It’s well important to arrr business and the future and stuff” Les the butcher The great philosopher @gjrecruitment Talent Connect
“Candidate Experience is a strategically important business imperaXve, not only to protect against customer churn, but more importantly, to add value back to society and to those in most need of help.” @gjrecruitment Talent Connect Graeme Johnson Thankyou

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