1. High level overview of our Portfolio of Services
August 2016

2. OUR BUSINESS SERVICESOUR EXPERTISE
VirtualAssistant Services
Allow us to take care of all your
administrative tasks soyou can focus on
what matters most.
Brand Marketing and DigitalDesign
Our design and digital marketingteams
will keepyour campaigns running
smoothly and help you build your brand
and online presence.
Research and Studies
Let our team of researchers arm youwith
the knowledge you need to succeed.
24 x 7 CallCentre
We offer both on-shore teams as well as
off-shore teams to enable anexact
solution to your call-handling needs.
Customer Support
We'll handle all your customer's concerns
in a manner that resonates your
company's values andidentity.
Accounting and Bookkeeping
Let our team of expert auditors and
accountants ensure that your finances
are all in order.
ArchitecturalConsultancy
We’ll helpyoubuild great things using
the latest in architectural design
technology.

3. Our Services
–VirtualAssistant
Our Virtual Assistants will take care of your
non-core activities and daily tasks so you can
focus on what matters most in running your
business.
• Email and call processing
• Forwarding of service requeststo
concerned teams
• Scheduling and reservations
• Administrative matter management
• Online activities and associated activities
• Businesspartner and supplier
communications management
• Social media pagescreation,
• promotion,
• management and
• reportsgeneration
• Conducting research on prospective clients
and businesspartners
• Drafting of basic businessletters and other
important documents
• Message taking and management

4. Our Services
- Brand Marketing and Digital Services
Our Brand Management and digital marketing
team will design, build and keep your
campaigns running smoothly to help you build
your brand and online presence.
• Web Development
• e-commerce and Shopping Carts
• Search EngineOptimisation
• Pay perclick - AdWords
• Logo Design
• Brochure/Flyer/Poster/BannerDesign
• Publication/Reports/ManualsLayoutand
Design
• Print Ad Design
• Presentation Development
• CompleteBranding Services

5. Our Services
-Call Centre and Customer Support
Our teams of call centre specialists in both
Sydney and the Philippines are able to
handle all of your customers’concerns in a
manner that resonates your company's
values and identity.
• All Inbound Call Services
• All Outbound Call Services
• Up to 24 x 7 x 365
• Handling of customer enquiries
• Lead generation and orderprocessing
• Processing of customer requestsand
complaints
• Forwarding of customer concernsto
appropriate departments

6. Our Services
-Transcription Services
Our transcriptionists are not only English
proficient but are also experts across
specific industries including medical and
legal with specific industry terminology
and phrases.
We provide a proven service that delivers
fast and accurate resultswhenever
needed.
• Conversion of audio and video filesinto
electronic written transcripts
• Fast turnaround time
• Quality output
• Audit and quality checks at each stage
• 98% accuracy

7. Our Services
- Research and Studies
Let our team of researchers arm you
with the knowledge you need to
develop and grow your business into
new markets with new clients.
• Comprehensive research on various
topics of interest
• Data gathering
• Analysis of data
• Presentation of findings
• Reportgeneration and
presentation

8. Our Services
-Accounting Services
Our team of expert auditors and
accountants will ensure that your finances
arealways kept in order.
• Auditing
• Recording and processing of all official
financial transactions
• AccountsPayable
• Financial analysis and planning
• Financial reporting
• Account reconciliation
• Cash flowmanagement
• Invoice processing
• Taxation

9. Our Services
-Architectural Consultancy
We’ll help you build great things using the
latest in architectural design technology.
• Planning and design
• 3D rendering
• CAD services
• Design concepts
• Building materials advice and sourcing
• Very competitive pricing

10. LSM BPOTEAM
Our management team comprises of a group of passionate people
coming from different industries and backgrounds, brought together to
form a formidable group of strategic thinkers to oversee the operations
of LSM-BPO.
With combined experiences in management, sales and marketing,
business development, customer service and operations, each takeon a
distinct yet complimentary role in ensuring the success not just of our
company, but more importantly, that of our clients.
Comprising of OOSM Global Business, Inc. for our offshore operations in
the Philippines and LSM-BPOAustralia for local sales and marketing, our
unique business structure allows us to harness our strengths and work
independently to capably respond to the evolving needs and demands of
the companies we serve.

11. CONTACTUS
GET IN TOUCH WITH US
THANKYOU
Thank you for giving us the opportunity to
present our organisation, our services, our
strengths and our capabilities.
We look forward to working with you.Level 2 , 10 Help St., Chatswood
NSW Australia 2067
+61.2.8937.2003
+61 1800 LSM BPO
LSM-BPO Australia
Website: www.lsmbpo.com
e-mail: jacky.hung@lsmbpo.com
Website and e-mail
AU
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