Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Obstacles to Good Customer Service In Libraries
1. Obstacles to Good Customer
Service In Libraries
Elaine Lasda Bergman
NYLA Annual Conference
November 7, 2015
elasdabergman@albany.edu
@ElaineLibrarian
2. CUSTOMER SERVICE TRAINING IN LIBRARIES
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14. WHAT ARE SOME OBSTACLES
TO FOLLOWING GOOD CUSTOMER SERVICE RULES?
HOW DO WE OVERCOME THEM?
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17. BE APPROACHABLE AND INTERESTED
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18. THE CUSTOMER IS ALWAYS RIGHT
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255ce2fc2c35274834da609fd33aa4c25997c8fd
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19. GO THE EXTRA MILE!
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