As more IT leaders pick Microsoft Teams as their collaboration application, they are quickly running into challenges implementing a complementary, robust voice solution. Until now, third-party telephony solutions for Teams have been clunky and often complex. Recently, Microsoft opened the ‘Voice’ portion of the Teams app, allowing UCaaS providers to integrate directly with the Teams’ platform. This move by Microsoft completely changes the paradigm and sets a new bar for voice integration with Teams. Learn about Microsoft Teams for voice and how cloud-to-cloud integration changes the landscape.
AWS Community Day CPH - Three problems of Terraform
Microsoft Teams' Direct Routing for UCaaS and CCaaS
1. Microsoft Teams’ Direct Routing
for UCaaS and CCaaS
Enterprise Cloud Voice Solutions for Microsoft Teams Users
Moderator: Louie Hollmeyer, Director, ATC
Presenters: Nick Enger, CTO, ATC
Tom Reinacher, Cloud Communications Engineer, RingCentral
2. • Independent IT Consulting
• Voice | Data | Cloud | Security
• Solution Agnostic
• Super Support
• 250+ Technology Providers
Industry-leading UCaaS Provider
ATC and
RingCentral
3. A Gartner UCaaS
Magic Quadrant
Leader for 6 years
running
GARTNER
Positioned furthest for
completeness of vision in 2020
Figure 1. Magic Quadrant for Unified Communications as a Service, Worldwide
4. Industry
Leadership
IHS MARKIT
Ranked #1
Frost & Sullivan UCaaS RADAR
“A collaborative user experience—
competitively packaged and priced—sets
RingCentral solutions apart from most
competitors.”
Reasons for selection:
• Market share leader
• Commitment to innovation
• Ever expanding feature set
Source: Frost & Sullivan 2019
6. Why is MS Teams such a hot
topic in the UCaaS world?
• Work-from-home initiatives
have driven adoption
• Microsoft Teams has been the
natural choice
• IT leaders have been
challenged to get the most
from their Microsoft
investments
• Recently, Microsoft started
rolling out their own voice
platform for Teams
7. Strong MS Teams adoption for collaboration but
gaps remain for Voice
• Lacks rich PBX feature set
• No native contact center
capabilities
• Integration complexities
• Limited global PSTN coverage
• SLAs
8. Why direct routing?
• End users can retain their preferred Teams
interface to make and receive calls
o Desktop app
o Web app
o Mobile app
• Centralized collaboration interactions - internal
and external – all within the Teams app
• Once it is all said and done, direct routing can
be cost neutral or even less expensive than
Microsoft Teams with voice, and you get the
full feature set of a UCaaS solution, which most
organizations have to have.
9. Key Benefits
• Enterprise Cloud
Communications Platform
• Effortless Implementation
• More than Just Direct
Routing/SIP Trunking
• Consistent Experience for
Teams Users
13. RingCentral
RingCentral Global Connect Network™
World class infrastructure
99.999% reliability
Security is our strength
HD Voice & Video
QoS analytics
Trusted
14. RingCentral Office Uptime SLA performance.
Communications is business critical.
99.999
99.995
99.99
Q3’18 Q4’18 Q1’19 Q2’19 Q3’19 Q4’19
99.999%
Q1’20 Q2’20 Q3’20
QTD
Increase of total
Messages
posted
70%
Increase of total
in-app Phone
calls
150%200%
Increase of total
Video
minutes
16. RingCentral Cloud PBX for Microsoft Teams
Benefits
Native & easy to use
• Our Cloud PBX to complement Teams’
collaboration
• Native UX in Teams to reduce adoption challenges
Feature rich PBX
• Call controls (Mute/unmute, hold, resume, warm and
blind transfer), IVR, call logs, automatic call
recording, call queues, analytics, and more
Enterprise-grade
• Global delivery footprint in 100+ countries
• Integrations with wide set of business apps
• Security and reliability
18. Why would an admin want it?
RingCentral Cloud PBX for Microsoft Teams
Native integrations
w/business apps
Use native integrations to make and
receive calls in your CRM and see
CRM call history info in Teams.
Access our global network via full
PSTN in 40+ countries, local and
toll-free numbers in 100+.
Superior global
availability
01 02 03
PSTN for MSFT Teams users with a
native experience and robust set of
PBX features.
Advanced calling for
MSFT Teams
Real-time data
backed decisions
Have complete visibility into all your
Teams calls, identify key trends, set
automated alerts.
04
Simple to adopt
and use
There’s no separate interface or
downloads so no retraining is
required for users.
05
19. Why would an end user want it?
RingCentral Cloud PBX for Microsoft Teams
Work in your tools of
choice
Use native integrations to make
and receive calls in your CRM and
see CRM call history info in Teams.
No additional downloads required,
everything can be accessed from one
app on desktop, mobile, or web.
Reduce app
overload
01 02 03
Everything a user needs simplified
into one platform, accessible natively
from a single interface
Save time and work
more productively
20. Benefits of RingCentral Cloud PBX
CALL CONTROL, IVR, CALL HANDLING
COMPREHENSIVE API’S FOR TELEPHONY
ENTERPRISE PBX CAPABILITIES (COST CENTER MANAGEMENT,
WHISPER, BARGE-IN CAPABILITY)
NATIVE PSTN IN 40+ COUNTRIES
99.999% AVAILABILITY SLA
NATIVE PBX INTEGRATIONS TO CRM AND BUSINESS
APPS LIKE SALESFORCE, ZENDESK, AND SERVICENOW
NATIVE CALL RECORDING
RICHER ANALYTICS AND REPORTING
MICROSOFT TEAMS TELEPHONY RC CLOUD PBX FOR TEAMS
✔ ✔
LIMITED ✔
✔
✔
✔
✔
✔
✔
24. Existing Microsoft integrations
Teams Office 365 Outlook Skype for
Business
- Call with webRTC or
RingCentral Phone app
- Start, schedule, and
join RingCentral Video
meetings natively
- Make and receive
calls with webRTC from
email message threads
- Schedule and start
RingCentral Video
meetings
- Make and receive
calls from desktop
email app
- Schedule
RingCentral Video
Meetings
- Quick call and text
from contact cards
- Make and receive
calls with RingOut
- Schedule and join
RingCentral Video
meetings
- Hold instant one click
audio conference calls
with up to 1000
participants
Dynamics
365
- Works across all
Dynamics Apps on CIF
framework
- Log calls and SMS
content
- Click to call
- Entity match gives 360
degree view of inbound
callers
Learn more in the App Gallery
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that RingCentral Global Office™, a unified solution that includes team messaging, video meetings, and a cloud phone system, will be available in six continents including Africa, Asia, Australia, Europe, North America, and South America. RingCentral is also announcing expansion into several countries -- Estonia, Greece, Lithuania, Slovenia, and South Africa.
RingCentral offers its services via its cloud-based RingCentral Global Connect Network™, a redundant service delivery architecture built from the ground up and interconnects directly with service providers enabling RingCentral to provide carrier-grade reliability and quality of service globally. The RingCentral Global Connect Network is a purpose-built framework with the carrier peering relationships necessary to provide local service in various countries. By handling the interconnects directly, RingCentral removes the burden on enterprise customers of setting up and managing on-premise systems in other countries. Unlike other cloud competitors, RingCentral does not lease lines or outsource service delivery to third parties.
"When you expand a unified communications platform globally, it’s critical you meet all the local regulatory compliance, security, and Service Level Agreement (SLA) needs of those countries," said Anand Eswaran, president and chief operating officer, RingCentral. "With RingCentral, customers can rest assured that they will get all the key capabilities to keep their global teams and customers connected. We are helping our customers move from legacy on-premise communications systems to the cloud with all the inherent benefits of reduced costs, higher flexibility, and increased capabilities."
RingCentral Global Office enables businesses to connect their mobile and distributed workforces across multiple countries with local phone numbers, PSTN access, and other capabilities. The unique capabilities available to customers include:
Licensing and Regulatory: Manages regulatory challenges on behalf of customers, enabling them to operate in compliance with local laws and regulations
Emergency Services: Automatically provides the caller's location to emergency dispatchers
Security and Compliance: Provides robust security measures at every level of the architecture and processes, and support for regional certifications and frameworks such as ISO 27001, UK Cyber Essentials and complies with the German requirements of Cloud Computing Compliance Controls Catalog (C5)
Quality of Service and Service Level Agreement (SLA): Enables access to key operational Quality of Service metrics in near real-time to monitor the phone system's global health and proactively diagnose and troubleshoot issues, backed by an industry-leading 99.999 percent SLA
Language localization: Enables users to seamlessly change language settings, setup multilingual IVRs, receive localized voice prompts, and more in over 10 languages
More than ever, business communications is business critical. Again, this is no longer a nice to have, but truely a need to have. Proved through experiences of the pandemic, etc..
Additionally, organizations have found that business communications is now a key part of their business continuity planning.
RingCentral combines the traditional cloud-based PBX with a more modern UCC in addition to some advanced capabilities like **explain the capabilities**
Does not require the purchase of Microsoft Cloud Calling Plans, bringing cost efficiencies to global calling and does not require the purchase of Session Border Controls or SIP Trunks that are commonly required with other UC telephony solutions for Microsoft Teams
Reduce adoption challenges for Teams - no retraining/separate interface is required
Offer users flexibility via integration with a wide set of commonly used business apps
Make real-time data backed decisions with analytics
TCO. Does not require the purchase of Microsoft Cloud Calling Plans, bringing cost efficiencies to global calling and does not require the purchase of Session Border Controls or SIP Trunks that are commonly required with other UC telephony solutions for Microsoft Teams
Reduce adoption challenges for Teams - no retraining/separate interface is required
Offer users flexibility via integration with a wide set of commonly used business apps
Make real-time data backed decisions with analytics