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Confidential Intuit
Finding Radical Ideas
Lesley Grossblatt
Lucinda Foss
Sandra Edwards

                        Confidential Intuit
What’s an invention
      you can’t live
           without?
Real growth starts
 with radical ideas
Incremental thinking
leads to
incremental
   solutions
and incremental
results
Radical thinking
leads to radical
          ideas
that lead to seismic shifts
radical (adj)
pronunciation: ra-di-kəl

marked by a considerable departure from
the usual or traditional; tending or
disposed to make extreme changes in
existing views, habits, conditions, or
institutions
But how do you find
      radical ideas?
3 starting points:


 What     Who        How
What:
Eliminate the problem
Let’s try it out
Who:
Identify related or adjacent players
Let’s try it out
How:
Take solutions from different contexts
Let’s try it out
How do I apply this?
Brainstorming sessions
Solution Jams
On your own
Appendix
Finding Radical Ideas Cheat Sheet
   What                Who              How




Can you eliminate     Who are the       How can you
  the problem?      adjacent players   apply solution
                    and problems or    from another
                     opportunities?       context?
What             Problem:
                    Paper coffee
Can you eliminate
  the problem?
                    cup is too hot
                    to touch
Who             Seller:
                   Textbook
  Who are the
                   publishers
adjacent players
and problems or
 opportunities?

                   Buyer:
                   School districts
How             Solution:
                 Amazon
 How can you
apply solution
from another
                 1-Click
   context?

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Finding Radical Ideas

Notas do Editor

  1. (introductions)
  2. Let’s start with a question. What’s an invention you can’t live without?(TV, car, microwave, iPhone, etc. . . .)What do these things have in common?At one point, they were all radical ideas. In the 1970’s, the idea you could carry your music around with you in full stereo sound was a crazy idea.
  3. But then the folks at Sony invented the Walkman and changed everything.Their radical idea changed the future of how we interact with our entertainment, how we exercise, even how we ride the bus.All it took was a single radical idea to open up a huge window into the future.Imagining the future today is possible – but you have to take some big leaps of faith.
  4. To get to the future now – and to get to real growth - you have to think differently.You have to start with some radical ideas.To get to radical ideas, you have to move past incremental thinking.
  5. Incremental thinking – asking questions such as:- What are your pains?What is or isn’t feasible?Is very grounded in what is known today.So if you had asked someone who owned a horse drawn carriage about his pains and what he wants – he’d probably tell you he wants a faster horse.
  6. That kind of incremental view would lead you to incremental improvements.So you might come up with an incremental solution – add more horses.
  7. So instead of getting to your destination in a week, you get there in a few days.An incremental solution leads to an incremental result.
  8. But radical thinking will lead you to very different results.Think about a combustion engine.
  9. The internal combustion engine leads you to a completely different way of moving people – an automobile.Not more horses to go faster.
  10. Radical ideas like the combustion engine lead to seismic shifts.New industriesCars vs. horsesAirplanes vs. shipsTelevision vs. radioAnd huge growth. Billion dollar industries.And complete changes in how we live and what the world looks like.
  11. Radical doesn’t necessarily mean crazy – it’s a considerable departureA radical idea helps you see existing situations from a new perspectiveA radical idea is not incremental It’s only radical today . . . Tomorrow it will be the usual
  12. Finding radical ideas may sound easyBut in reality in a muscle you need to train and use often to perfect the skillsWe have simplified this skill for youAnd condensed it down to jumping off points to get your ideas flowingThere are 3 starting points you can go from:The WhatThe WhoThe How
  13. Let’s start with the what. We all talk often about making things easier, making them simpler, making it one click, etc BUTWhat if you go beyond addressing the pain or solving the problem – to completely eliminating the problem?Vs. just making it easierWhat kinds of radical ideas would you find?
  14. Here’s an example.A problem that many of us have encountered is painfully long lines at car rental counters.Now, you could try to solve this problem in a number of ways.You could make the line more pleasant – free donuts, free coffee, free internet.Maybe even show some 1st run movies to pass the time.But how about getting rid of the line entirely?
  15. Hertz actually did this. They created the #1 Club Gold program so customers could skip the line and just go straight to their car. That’s an example of completely eliminating the problem instead of just making incremental improvement.
  16. OK, let’s try this out together with another example.Here’s the problem: Money is easy to counterfeitIncremental improvements: special paper, special ink, etc.How do you eliminate the problem? (Ask for audience response)
  17. Basically, a credit card eliminates the problem of counterfeiting cash.Of course, it brings up new problems, too.But it creates a whole new world of opportunities – points/rewards cards, online shopping, you name it. It creates a seismic shift!
  18. Now we are going to get into small groups and try finding radical ideas together.Each team works on the problem for 20 mins.Your team needs to select the best/most radical idea to present back to the group. Don’t limit yourself. Don’t worry about what’s feasible. Be free to be ridiculous. Look for the ideas that sound impossible or crazy. Push past the obvious answers to more radical ideas. Be open as a group to explore ideas and ladder off of each others thoughts. Stop looking for why you can’t. Look for why you CAN.
  19. The next starting point is to look at the who.Not just looking at the persona – not just the “customer”. Go sideways. Go up and down.Who are the players that are related or adjacent to your target customer?Are there opportunities to create experiences or solutions for them that will indirectly benefit your target customer?
  20. Think about restaurant reservation systems.Traditionally, a company making reservation systems would sell that software to restaurants, who would use the system to enter in reservations called in by their customers and manage these reservations.So the main customer of the reservation system is the restaurant.An adjacent player is the restaurant patron.
  21. Open Table solves the problem of managing restaurant reservations by looking at an adjacent player – the restaurant customer.Now, instead of the customer calling 1 restaurant to make a reservation, the customer can make reservations online for multiple restaurants.And if they can’t get a reservation at 1 restaurant, they can get suggestions for other restaurants close by.And restaurants benefit because more customers are exposed to them.
  22. OK, let’s try identifying more who’s.How about help wanted ads – newspapers sell space for want ads to employers looking to hire.Who are some other adjacent or related players? Think outside the box.
  23. So job seekers are a very important adjacent player – and companies like Monster.com created solutions for them to proactively broadcast their resumes to companies who may be looking for someone with their skills and experience.This opens up lots of new possibilities – resume services, advice, career tools . . .
  24. The third starting point is looking at the how.Normally we start with the customer, the problem then the solution.Usually, a solution looking for a problem is a bad thing.But is it always?Sometimes an ingenious solution in one context can help you solve a problem in a completely different context.
  25. Here’s an example from nature.This is a cocklebur. They get stuck in your socks when you go hiking.A Swiss engineer was on a walk one day and found some cockleburs sticking to his jacket. He was fascinated by how strongly they adhered to his jacket, so he examined one under a microscope. This eventually led him to create Velcro.
  26. Velcro was the solution looking for a new problem . . . And one problem was that it’s hard for kids to learn how to tie their shoes, but they need to keep their shoes on.
  27. OK, let’s try this in practice.The solution is an all-you-can eat buffet.What are the elements of the solution? What’s good about that?What other contexts could you apply that thinking to?
  28. One example is the US Postal Service’s flat rate priority mail box. Ship whatever you can stuff into the box for 1 fixed price.Other examples:Amazon PrimeUnited luggageGymsMoney machines
  29. Look for places to find crazy ideas . . . Conferences, publications
  30. What:Take the given problem and think how you could eliminate the problem completelyWhat other opportunities/problems would that yield?
  31. Textbook publishers and schoolsTextbooks themselves are very undifferentiated – books from different publishers aren’t that much different from one anotherWho are some adjacent players? Teachers, students, who else? Think about how textbooks are distributed and used today . . . What’s their lifecycle?
  32. Amazon 1-click – how would it look in a completely different context?Think about where you’ve been in the past few days – how could 1-click work in these contexts?