2. Roadmap of The Course
Arranging a Business Meeting By Telephone
Welcoming Business Associates
Small talk / Settling in
Business Presentation / Discussion
Developments
Closure
3. Things to Ponder?
• Have you ever arranged or managed a business meeting?
• What does each of these tasks involve?
• What is the most difficult part of each task?
• What is a business meeting?
• How to deliver a speech/talk during business meeting?
4. The stages of the meeting
Getting the meeting started / Greetings
Introducing yourself (name and position) and your topic
Provide an outline 1, 2, 3
State your timing
State your question policy (during talk or at the end of the talk)
Present your presentation (do not forget to use signpost)
Conclude
Ask and respond to a question
Thank audience
Following up the meeting by email
5. Getting the meetingstarted / Greetings
• I am in charge of . . . at . . .
• I am the head of at . . .
Introducingyourself(nameand position)and
yourtopic
• Good morning / afternoon ladies and gentlement
• My name is . . .
6. Provide an outline 1, 2, 3
• I would like to talk about . . . I’d like to give you an overview of
the presentation they are . . . , . . . , . . .
• My presentation will be divided into three parts first . . .,
second . . ., third . . . , finally . . .
• I’ve divided my presentation onto three parts they are . . . , . . .
, . . .
7. State your timing
• My talk will take about . . .
• My presentation will last about . . .
• The presentation will last about . . . but there will be a . . .
Break in the middle. We will stop at . . .
8. Policy on Q & A
. . .and please feel free to ask questions at any time
. . .and I’m happy to take question at any stage
. . .and there will be time to answer questions at the end of my
presentation
. . .and I will be happy to field question at the end of my talk
Please interrupt me if your have any questions
9. Signposting (Beginning
section)
• Let’s begin with the research
• Right. So let’s move on to the research
• Turning to our . . .
• Moving on to the . . .
• To move on to the . . .
• So that concludes the . . . (beginning sections) Let’s move on
10. Business Presentation
Select A Topic/Proposal
Analyze The Audience
Determine The Speech Purpose
Compose A Main Idea For The Speech
Develop The Main Points
Consider Presentation Aids
Outline The Speech
Rehearse The Speech
11. Select A Topic
• Selecting an appropriate topic requires knowledge of who
is in the audience and what their interests are.
• Be aware your topic must be of interest to the audience!
12. Analyze the Audience
• Audience analysis is a systematic process of getting to know
your listeners
• Interviews
• Questionnaires
• Surveys
13. Determine the Speech Purpose
• An informative speech
• Provides an audience with new information or new ways of
thinking about a topic.
• Its general purpose is to increase the audience’s awareness by
imparting knowledge.
• Your speech might be an explanation of a concept or practice; a
description of a person, place, or event; or a physical
demonstration of how something works
14. Determine the Speech Purpose
• A persuasive speech
• intends to influence the attitudes, beliefs, values, or acts of
others
• Some persuasive speeches attempt to modify audience attitudes
and values so that they move in the direction of the speaker’s
stance
15. Outline of a Speech
• Every speech has three major parts: introduction, body, and
conclusion
• Develop each part separately, then bring them together using
transition
• Introduce the topic and purpose of the speech.
• Preview the main points.
• Use a transition to signal the start of the speech body.
16. Generic Structure of A Speech
INTRODUCTION
• Introduce the topic and purpose of the speech.
• Preview the main points.
• Use a transition to signal the start of the speech body.
17. Generic Structure of A Speech
BODY
• Clearly state the main idea of the speech.
• Develop the main points using a structure that suits the topic,
audience, and occasion.
• Use a transition to signal the conclusion.
18. Generic Structure of A Speech
CONCLUSION
• Restate the thesis and reiterate how the main points confirm it.
• Leave the audience with something to think about or challenge
them to respond.
• Be prepared to answer questions.
19. Consider Presentation Aids
• Presentation aids
• Charts
• Graphs
• Props or model
Helps the audience retain ideas and understand difficult
concepts
20. Consider Presentation Aids
• Consider a Prop or Model
• A prop can be any inanimate or live object—a stone or a
snake, for instance—that captures the audience’s attention
and illustrates or emphasizes key points
• Make sure it is big enough for everyone to see (and read, if
applicable).
• Practice your speech using the prop or model.
21. Practice Delivering the Speech
• The success of any speech depends on how well prepared and
practiced you are.
• a good speech is practiced at least six times
• A five to ten minute speech requires at least two hours of practice!
22. PresentationStrategy - Verbal Delivery
Vocal Delivery
Vocal delivery includes speech volume, pitch, rate, variety,
pronunciation, and articulation. As you rehearse, do the
following:
• Pay attention to how loudly or softly you are speaking.
• Pay attention to the rate at which you speak. Aim to speak neither
too fast nor too slowly.
• Decide how you want to phrase your statements, and
then practice saying them.
• Pronounce words correctly and clearly.
23. PresentationStrategy - NonverbalDelivery
Nonverbal Delivery
Beyond noticing the words of a speech, audiences are highly
attuned to a speaker’s nonverbal speech behavior—facial
expression, gestures, general body movement, and overall
physical appearance. As you rehearse, do the following:
• Practice smiling and otherwise animating your face in
ways that feel natural to you. Audiences want to feel that
you care about what you are saying, so avoid a deadpan,
or blank, expression.
• Practice making eye contact with your listeners. Doing so
will make audience members feel that you recognize and
respect them.
• Practice gestures that feel natural to you, steering clear of
exaggerated movements.
24. Managing Speech Anxiety
• Prepare and Practice
• If you are confident that you know your material and have
adequately rehearsed your delivery, you’ll feel far more confident
in front of an audience than otherwise
• Modify Thoughts and Attitudes
• Think positively about public speaking, and remind yourself that
it is an opportunity toward, not a threat to, personal growth
• Visualize Success
• visualize a series of positive feelings and reactions that will occur
on the day of the speech
• Activate the Relaxation Response
• Briefly Meditate
• Use Stress-Control Breathing
• Use Movement to Minimize Anxiety
• Practice Natural Gestures
• Move as You Speak
26. • Phrasal Verbs
• Hold off on = not to purchase as of yet
• Cut down on = reducing or are hiring
less people
• Factor in = consider, include in
equation
• Fall behind = start to perform worse
than …
• turned down = rejected
• In order for ...to ...;
With this in mind, ...
• rather than ...
• I’d like to stress that
• ... ; ... of vital
importance
• ... ; ... especially the
list of ...
