Do you hire Limited English Proficient LEP employees? You should hire the experts. We can have your staff speaking English in no time. We will help your company improve, retention, customer service, communication, and your bottom line.

1. Do you employ Limited English Proficient LEP Employees? What Should Your Organization Be Doing? Presented by Wyatt Chambers

2. The Immigration Factor

3. Hispanic (the ethnic majority) The Hispanic population (40.57%) White (38.85%) Asian (10.19%) African American (7.30%) How did we get here?

7. Staff from other cultures can help your company connect with customers from other cultures

8. Immigrants may supply certain skill sets that are in high demand

9. Highly competitive labor markets may necessitate the hire of LEP staff

12. It may take time and training to acculturate some employees to American safety standards and practices

13. Some cultures have norms that discourage challenging authority

15. Employees with “get-by” knowledge of another language (e.g. “get-by Spanish”)

16. Online translations

17. Your own assumptions

19. Training Modalities for LEP individuals Suggestion #1 Provide written training materials with high pictorial content Easy to distribute and replicate Cost- effective Promotes literacy and higher thinking skills Allows employees to review and use for easy reference

20. Education Modalities for LEP individuals #2 Role Play Prepares employees for real- life experience with customers Applying different learning styles, visual, audio, tactile, etc. Studies show that adults learn best when they apply what they have learned. With repetition and requesting employee commitment, you will see automatic results.

21. Education Modalities for LEP individuals #3 Multimedia & Technology Allows employees to study at there own leisure. Access to technology= added benefit Using different learning skills (visual, tactile, audio)

22. Education Modalities for LEP individuals #4 Hire the experts… Make sure they are engaging, direct, and have a comprehensive strategy Professional ESL trainers can encourage staff members to be proactive with there English other than reactive Experts have proven that ESL training will improve retention, customer service, safety, and communication

23. Questions? Wyatt Chambers is an ESL trainer that has worked in several different environments and is recognized by many big named companies. Wyatt Chambers wyatt@englishsolutions.biz Subscribe to our newsletter www.englishsolutions.biz