Value Proposition canvas- Customer needs and pains
HR Manager Game RHRI
1. THE HR MANAGER GAME
Can you get through a day in the life of
an HR Manager?
Click any key to start…
2.
3. File Edit View Go Tools Action Help X
New Reply Reply to All Forward
Mail Inbox
From Subject Received
Inbox Jenny-HR Staff Interview candidates for IT Manager Today
Henry-CEO Retrench Production Team Today
Mike-Training FILEApprove Trainings Today
Jeff-Engineer Payslip Issue Today
Click on the emails above to check your tasks.
Make the best decision out of the given
scenarios. Click End below when you’re done
with all 4 tasks. Good luck!
End
4. From: Henry-CEO
To: me@thiscompany.com
Cc:
Subject: Retrench Production Team
Message
Hello,
The 3 IT Manager candidates are ready for interview. Click on a
candidate on the next slide to interview and then pick one to hire.
Thanks,
Jenny
Click to continue to interviews
5. From: Jenny-HR Staff
To: me@thiscompany.com
Cc:
Subject: Interview candidates for IT Manager
Message
We need to cut down manpower on the Production Department.
On the next slide you can see the whole team. Their salaries are
found below them. Click on a team member to terminate their
employment with us. At the end of the day, we want to be able to
save Php 150,000.00 from the overhead cost.
Henry
Click to continue to retrenchment
6. From: Mike-Training
To: me@thiscompany.com
Cc:
Subject: Approve Trainings
Message
Good day,
I left the 4 training proposals on your desk for your perusal. During
the planning meeting, we are given a budget of Php800,000.00.
Thanks,
Mike
Click to continue to trainings
7. From: Jeff-Engineer
To: me@thiscompany.com
Cc:
Subject: Payslip Issue
Message
Hey,
I got a question on my payslip. My overtime last Dec. 31 was not
credited. Hope I can visit you about this.
Thanks,
Jeff
Click to meet Jeff
8. Click on a candidate to interview…
GILBERT Ron-Ron Gladys
Choose Candidate
9. GILBERT Blah
Blah
blah… Interview Results:
Experience
Attitude
Skill
People Skills
Intelligence
Enthusiasm
Communication
Blah blah
blah blah
Back
blah ???
Choose Now!
10. Ron-Ron Blah
Blah
blah… Interview Results:
Experience
Attitude
Skill
People Skills
Intelligence
Enthusiasm
Communication
Blah blah
blah blah
Back
blah ???
Choose Now!
11. Gladys Blah
Blah
blah… Interview Results:
Experience
Attitude
Skill
People Skills
Intelligence
Enthusiasm
Communication
Blah blah
blah blah
Back
blah ???
Choose Now!
12. So who are you going to hire?
GILBERT Ron-Ron Gladys
Back to interviews
13. You hired Gilbert.
GILBERT The Good
So far the IT department is doing fine. Gilbert is a highly
skilled IT practitioner and has introduced a lot of new
processes. There seems to be no problems with his
leadership style.
The Bad
Gilbert is having a hard time handling the pressure. He is
constantly getting sick. He is also having difficulty in
relating to his fellow managers. You heard rumors that he
could be resigning due to health reasons.
Back to Email
14. You hired Ron-Ron.
Ron-Ron The Good
Ron-Ron has improved the technology in your company a
great deal. His projects enabled the organization to lower
energy costs. Also, there’s talk that the organization is in
line to win a prestigious IT award.
The Bad
There have been a lot of resignations happening in Ron-
Ron’s team. You have heard complaints from his staff
about his ways of dealing with them. Additionally, Ron-
Ron is having a hard time during Management meetings
because of his poor communication skills.
Back to Email
15. You hired Gladys.
Gladys The Good
Even though she’s still relatively new, Gladys is already
popular. She has a very outgoing attitude and easily wins
friends. Also, the IT department seems very motivated to
work under her leadership.
The Bad
Gladys is still catching up with all the new technology she
has to learn. She is constantly working late just to fight
fires that arise on a daily basis. Also, she just barely
accomplishes the projects assigned to her.
Back to Email
16. PRODUCTION ENGINEERS
MANAGER
Bad decision! Who’s going I guess I’ll just have
to mess your face up
to lead this department later
now? CLICK
SALARY: P60K/mo. SALARY: P18K/mo.
PRODUCTION
ON THE You can’t do this! I have a family to
feed! My mother is sick! I have
SUPERVISORS FACES
How come you’re not firing the
loans…
other guy? Is it because you’re
friends. TO SALARY: P18K/mo.
SALARY: P30K/mo. START WAAAAAAAHHHH
HHHHHHHH!!!
I Thought you were
a true friend???!!! TERMINA SALARY: P20K/mo.
SALARY: P32K/mo.
TING
OPERATORS Back to Email
SALARY: P8K/mo. SALARY: P8K/mo. SALARY: P8K/mo. SALARY: P8K/mo. SALARY: P8K/mo.
The labor union has been alerted of the terminations. Expect
a Subpoena from NLRC soon.
17. Click on the folders with the
training proposals to learn
more about each training
18. Requested by: TOP MANAGEMENT
TNA Priority: High
Cost: PHP 350,000.00
Projected Attendees: Everyone
Objective:
To improve customer handling and to
learn to resolve customer complaints
Back
Choose Now!
19. Requested by: SUPERVISORS
TNA Priority: Mid
Cost: PHP 675,000.00
Projected Attendees: Supervisors
Objective:
For supervisors to improve on efficiency
and delivery of the projects that they
handle.
Back
Choose Now!
21. Requested by: ALL DEPARTMENTS
TNA Priority: High
Cost: PHP 1,100,000.00
Projected Attendees: Everyone
Objective:
To improve camaraderie and further
engage and motivate the organization.
Back
Choose Now!
22. G
o
b
a
c
k
t
o
c
h
o
i
c
e
s
Time to choose. Click the
folder of the training you
wish to implement asap.
23. You chose Customer Service Training
Results:
• There is a slight improvement in customer
handling.
• Most of the participants got bored during the
training.
• Operations is still clamoring for technical
trainings.
Back to Email
24. You chose Project Mgt. Training
Results:
• There is now an improvement on the delivery
time of projects.
• Management is still not satisfied with
customer management.
• Operations is still clamoring for more
technical training.
Back to Email
25. You chose Mech. Design Training
Results:
• There is a vast improvement in the quality of
designs.
• Management is still not satisfied with
customer management.
• Operations is still clamoring for more
technical training.
Back to Email
26. You chose Team Building
Results:
• Camaraderie is at an all time high.
• Management is still not satisfied with
customer management.
• Operations is still clamoring for more
technical training.
Back to Email
27. My overtime during Dec. 31 was not credited. I
worked for 3 hours overtime that day. Hope
you can credit it next pay day.
Jeff’s daily pay: Php 800.00
How much is Jeff’s Dec 31 OT premium?
Php 300.00 Php 330.00
Php 440.00 Php 130.00
28. Php 330.00
CORRECT!
Jeff’s hourly rate is Php 100.00. But since Dec. 31 was a Special
Holiday, premiums have an additional 30%.
Back to Email
33. W
H TRAINING
A
T
W CONSULTANCY
E
D ORGANIZATIONAL
O DEVELOPMENT
34. Trainings:
Customer Service
Team Building
Supervisory Development
Management Development
Human Resource Management
Personality Development
Trainers’ Training
Organizational Development:
Job Evaluation/Salary Structure
HR Operations Assessment
Training Needs Analysis
Other Services:
Placement
Executive Search
Employee Profiling
