The document discusses Oracle's Lead to Order Integration Pack which integrates Oracle CRM On Demand and Oracle E-Business Suite. It allows for a seamless, near real-time integration of customer and product data between the front and back office applications. It supports the end-to-end lead to order process with opportunities, quotes, and orders. The integration pack provides benefits such as improved customer satisfaction, faster deal closing, and extending existing Oracle E-Business Suite investments. It delivers a true end-to-end business process and integrated user experience with a 360 degree view of the customer.
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Drive Front and Back Office Productivity with Oracle Lead to Order Integration
1. Drive Front and Back Office Productivity Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business Suite
2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
8. McKinsey’s Findings “Investments in technology-enabled business processes can deliver up to ten times the impact of traditional IT cost reduction efforts.*” “Simplistic cuts, applied across the board, may endanger critical business priorities from sales support to customer service.” * SOURCE: “Managing IT in a downturn: Beyond cost cutting,” James Kaplan and Johnson Sikes, The McKinsey Quarterly, September 2008.
23. Inconsistent Inefficient Business ProcessesOracle CRM On Demand Oracle CRM On Demand Oracle EBS JD Edwards Other Other Oracle CRM On Demand Greater business agility Streamlined business operations
24. Inconsistent and incomplete customer data Lack of an integrated view of the customer Reduced global reporting and sales effectiveness Lower user productivity Limited business flexibility Poor Integration Capabilities Impact Business and Customer Success
43. Oracle Universal Installer for installation of Middle Tier componentsOpportunity to Quote/Order Bi-directional Data Integration: Accounts Contacts Products (1-way sync EBS to OD)
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45. Close deals faster with complete opportunity to quote & order processing
46. Deliver CRM as you need it, when you need it, while maintaining single view of the customer
48. Save time and reduce business risk and cost with productized integrationAccounts Contacts Products Quotes Orders
49. A Comprehensive IntegrationThe Business Value of Prebuilt Integration Advanced Process Streamlined and Seamless Lead-to-Order Process Middleware Vendors Can UI Complete a flow in CRMOD without going elsewhere 3rd-Party Customization Oracle AIA Data CRMOD data is consistent andup to date with other applications Typical Vendors Basic
50. Siebel CRMOD JD Edwards Oracle EBS A Comprehensive IntegrationDelivers True End-to-End Process Support Integrated User Experience and 360 Degree View of Customer Streamlined Front-to-Back Office Business Process Convert Lead to Opportunity Create Quote Create Lead Create Order Lead to Order Integration Pack for Oracle CRM On Demand Oracle EBS Oracle Application Integration Architecture Other
81. Small IT staff, limited budget, aggressive timelineReal Value
82. Oracle’s Commitment to On Demand CRM “When we compete head-to-head with Salesforce.com we win more deals than we lose.”Larry Ellison, Chief Executive Officer “We’re doing very well in CRM On Demand…The market is becoming more sophisticated as enterprises start to deploy and scale and they’re demanding enterprise integration, scalability, and security.”Charles Phillips, President Source: Oracle Earnings Conference Call – Fiscal Q2 ‘09, Dec. 18, 2008