resolution disputes. A. Conciliation B.Interest arbitration C. Fact finding D.Mediation 5. is essentially an association of employees belonging to a particular class of employment, profession, trade, or industry. A. Trade union B. workers committee C. Co-operatives D. Law society 6. consultations and agreements can exercise profound influence in directing and shaping collective bargaining and industrial relations. A. Conciliation B.Litigation C.Tripartite D.Arbitration 7. is a situation in labour management negotiations whereby management prevents union members from returning to work. A. Rentrechment B.Discharge C.lock - out D. Lay - off 8. Which one of the following is not an approach to employee discipline? A. Human relations B. Discharge C. Iudicial approach D. Group discipline approach 9. implies dissatisfaction, or distress, or suffering or grief caused unnecessarily or illegally. A. Dismissal B. Grievance C. Demotion D. Punishment 10. means sharing the decision-making power with the lower ranks of the organisation in an appropriate manner. A. Participation B. Empowerment C. Civil right D. Employee relations.