The telephone is used for a wide range of interactions by both businesses and their customers. Getting accurate transcripts of telephone call recordings is crucial when it comes to resolving important business matters.

1. Telephone Transcription Services for Businesses
The telephone is used for a wide range of interactions by both businesses
and their customers. Getting accurate transcripts of telephone call
recordings is crucial when it comes to resolving important business matters.
Business organizations interact with their clients, customers, employees and
prospective employees through the telephone. Accurate transcripts of telephone
recordings can help the business organizations verify the details of financial
transactions, track customer response, improve customer satisfaction and evaluate
employee performance. For instance, if a customer calls up an insurance firm and
makes enquiries about plan coverage, the interaction is recorded and documented to
know if the firm provided the beneficiary with the right information. In the event of a
dispute, the transcript of this call can become important evidence. To ensure
accurate transcripts of their important calls, most businesses now rely on
professional telephone transcription services.
Conference Call Transcription
Business firms often conduct conference calls among three or more remote parties
(clients, employees or customers) to cut travel costs. Project meetings, team
meetings, training classes, sales presentations or communications with employees
staying at different locations are conducted via conference calls. Maintaining the
transcripts of these calls will help the firms to review the meetings later. Conference
call transcription involves documenting the calls and delivering accurate and timely
transcripts to help businesses track the discussion and make decisions.
Confidential Telephone Conversation Transcription
Telephone conversations between businesses and their clients are often confidential.
They may be discussing a new project or crucial issues related to project execution.
Professional transcription companies can provide documentation solutions for such
recordings with due regard for the security and confidentiality. Confidential telephone
transcription services ensure that these transcripts are delivered securely over the
Internet using safe modes of file transfer.
Voice Mail Transcription
This type of transcription is mostly needed for call centers or customer service
centers of a business firm as they receive large number of voicemails from
customers during working and non-working hours. Transcripts of voicemails are
essential to address the issues with products or services offered by the firm and
document them. Thus, voice mail transcription helps to resolve customer complaints
and issues. The transcription jobs involve verbatim transcription (word by word) of
voice mails so that you can clearly understand the problems faced by the customers.

2. Customer Feedback Transcription
The process of transcribing the telephone calls received from each customer in call
centers and customer service centers during their working hours into digital text is
customer feedback transcription. It serves the same purpose as that of voice mail
transcription. This type of telephone transcription service also involves verbatim
transcription. Reliable transcription firms can generate quality transcripts from
customer feedback in difficult accents and even in noisy backgrounds.
Interview Transcription
Business firms usually conduct telephonic interviews to recruit employees. Rather
than checking the capability of candidates during the interview itself, they can record
the interview and transcribe into accurate transcripts. These transcripts will help
them to review the interview later to make a proper decision. Employee and client
interviews can transcribed through interview transcription. The transcription service
includes verbatim transcription and time-stamping (for checking the time taken by
the candidate to answer the question).
It is always better to rely on a professional transcription company for transcribing
the telephone calls. Such companies can provide services according to your
requirements with less turnaround time. They can also provide the services of
trained transcriptionists, editors and proofreaders to ensure quality and offer several
facilities including complete document flow management, dictations options (toll free
number or digital recorder) and more.
Service Charges
The pricing of telephone transcription service may depend on volume (length of
recording), requirements, turnaround time, type of dictation and facilities like
document flow management. Certain transcription companies charge for hourly rate
while some charge recording per minute. Turnaround time requirements also impact
costs as also noisy dictations with difficult accents. Reliable companies offer
competitive pricing for telephone transcription.