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advanced communication strategies and tools



        the
City of Charles Sturt
                           and
           social media
Lee Hopkins
13th September 2011
Facebook

    Australia



On Facebook     Population
Unique Australian Visitors – April 2011
                     12
               12            10
               10
Millions UAV




                8
                6                    4.5
                4                           2.4      2
                2
                0
Bolster
                 a company’s
                 Reputation


 Address                             Correct
 unhappy                           inaccurate
Customers                           Rumours



       Tell                      Provide
 the company’s                    correct
      Story                    Information

                                             Source: Hopkins & Magee, 2009
Your reputation is
what Google says it is
Allan Jenkins
Communication Analyst
1
2
3
4

6
7

9
3Ts + A = Social Media Ethos

  Truth
  Trust
  Transparency
  Accountability
2.0      It is...
A 5,000
piece
puzzle?
Web2.0       5 components
              blogs
              microblogs
              social networks
              podcasts
              videos
1   blogging
1      blogging



    Thought leadership
    Your turf
    Google juice
blog   wordpress and blogger
1.   Kiss
2.   Find your lovers
3.   Add the channel
4.   Keep the conversation going
5.   Manage your risk
2   Twitter
?   WTF Twitter?
?                WTF Twitter?

   Ed Brill, Director,
    Messaging and
    Collaboration, IBM
Twitter in use
Twitter in use
Twitter in use
3   Social networking
City of Salisbury
Brisbane City Council
4   Podcasting
podcast   listen anywhere
podcast     listen anywhere
 auditory



                            kinesthetic
                       visual
podcasts   here’s some...
podcasts   here’s some...
1.   Interviews
2.   Speeches
3.   Presentations
4.   Team/product updates
5.   Novelty!
video
video   City of Salisbury
video   City of Charles Sturt
   Ed Brill, Director,
    Messaging and
    Collaboration, IBM
Need to add more videos




 Branded

 Clear & clean

 Healthy number
  of views
 Branded
        Clear
        Healthy number
         of Tweets per day

Need to follow more people
 Branded
    Clear

Need to generate
  more ‘Likes’
 Branded
 Clear
Run a business networking evening about social
media

Encourage and support staff to socially mediarise

Create some ‘how to’ and ‘what is’ literature
(facebook, twitter, youtube…) for senior citizens and
business owners

Run ‘introductory’ lessons on facebook, much as the
library would do with the internet
There’s more…



I lied about there
only being 5 things
   80% of Twitter traffic is
    via smartphone/tablet




   Over 425,000 apps in
    Apple’s App Store
   In the first week of operation, Domino's
    Pizza's dedicated mobile site took more
    than $1 million in orders
   This presentation is available for viewing at
    Slideshare.net/LeeHopkins


   Tel: +61 8 8120 0606 :: 0410 642 052
   Email: Lee@LeeHopkins.com
   Twitter: @LeeHopkins
   Facebook: facebook.com/HopkinsCommunication
   LinkedIn: au.linkedin.com/in/leehopkins

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City of Charles Sturt and social media

  • 1. advanced communication strategies and tools the City of Charles Sturt and social media Lee Hopkins 13th September 2011
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  • 3. Facebook Australia On Facebook Population
  • 4. Unique Australian Visitors – April 2011 12 12 10 10 Millions UAV 8 6 4.5 4 2.4 2 2 0
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  • 6. Bolster a company’s Reputation Address Correct unhappy inaccurate Customers Rumours Tell Provide the company’s correct Story Information Source: Hopkins & Magee, 2009
  • 7. Your reputation is what Google says it is Allan Jenkins Communication Analyst
  • 9. 3Ts + A = Social Media Ethos Truth Trust Transparency Accountability
  • 10.
  • 11. 2.0 It is... A 5,000 piece puzzle?
  • 12. Web2.0 5 components  blogs  microblogs  social networks  podcasts  videos
  • 13. 1 blogging
  • 14. 1 blogging Thought leadership Your turf Google juice
  • 15. blog wordpress and blogger
  • 16. 1. Kiss 2. Find your lovers 3. Add the channel 4. Keep the conversation going 5. Manage your risk
  • 17. 2 Twitter
  • 18. ? WTF Twitter?
  • 19. ? WTF Twitter?  Ed Brill, Director, Messaging and Collaboration, IBM
  • 23. 3 Social networking
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  • 27. 4 Podcasting
  • 28. podcast listen anywhere
  • 29. podcast listen anywhere auditory kinesthetic visual
  • 30. podcasts here’s some...
  • 31. podcasts here’s some...
  • 32. 1. Interviews 2. Speeches 3. Presentations 4. Team/product updates 5. Novelty!
  • 33. video
  • 34. video City of Salisbury
  • 35. video City of Charles Sturt
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  • 42. Ed Brill, Director, Messaging and Collaboration, IBM
  • 43. Need to add more videos  Branded  Clear & clean  Healthy number of views
  • 44.  Branded  Clear  Healthy number of Tweets per day Need to follow more people
  • 45.  Branded  Clear Need to generate more ‘Likes’
  • 46.
  • 48. Run a business networking evening about social media Encourage and support staff to socially mediarise Create some ‘how to’ and ‘what is’ literature (facebook, twitter, youtube…) for senior citizens and business owners Run ‘introductory’ lessons on facebook, much as the library would do with the internet
  • 49. There’s more… I lied about there only being 5 things
  • 50. 80% of Twitter traffic is via smartphone/tablet  Over 425,000 apps in Apple’s App Store
  • 51. In the first week of operation, Domino's Pizza's dedicated mobile site took more than $1 million in orders
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  • 59. This presentation is available for viewing at Slideshare.net/LeeHopkins  Tel: +61 8 8120 0606 :: 0410 642 052  Email: Lee@LeeHopkins.com  Twitter: @LeeHopkins  Facebook: facebook.com/HopkinsCommunication  LinkedIn: au.linkedin.com/in/leehopkins