Our research indicates that while “capability” is a popular term, it means different things and seems to encompass many different outcomes and job roles. We discuss with an experienced panel what “Capability Management” encompasses and how it manifests itself in organisations
Managing Capability – New Avatar of L&D/HR.Are we doing it right?
1. 1
Thurs, June 2, 2016 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel - @lrncafe #capability
Knowledge
Sharing
Better Practices
Experienced
Panel
Managing Capability
New Avatar of L&D/HR ?
Are we doing it right?"
2. Introductions
7-Eleven
AbbVie
Air France KLM
AMP
AnglicareSA
ANZ Bank
ARCA
Aust Red Cross Blood Service
Austrade
Bauer Media
Bersin by Deloitte
BNZ
Brookfield GIS
Cancer Council Queensland
CBA
CIBC
Coca-Cola Amatil
CUA
DEDJTR
Deloitte
Dept of Education & Training
Dept of Treasury & Finance
Dexler
Dimension Data
Elders Insurance
Eventity
EY
Fairfax Media
FT university student
G&C Mutual Bank
Genesiscare
GoodStart early learning
GRC Solutions
HCi
HFL Leadership
IECL
IP Australia
Johnson Winter & Slattery
Lendlease
Linfox Australia
LinkedIn
Lynda.com
Macquarie Bank
Maddocks
Marsh
McGrathnicol
Melbourne Business School
MGSM
N/A
NAB
NATA
Navitas
NBNCo
News Corp Australia
NSW Dept of Family and Communi
Oracle Corporation
Pepgo
Pernod Ricard Winemakers
QBE
Qudos Bank
RWWA
sanofi consumer healthcare
SAP
SCB
Serco Defence Asia Pacific
Shine
Skillsoft
SMS Managment & Technology
Sprout Labs
StarTrack
Suncorp
Super Retail Group
Sydney Water
Talent SA
Taronga Conservation Society Aust
Telstra
TNQ
Toyota
TPCR
Transdev Australasia
Unilever
University of Sydney
Westpac
WVI
Xero
Zurich
Registrations150+
Tony Dunford
Head - Learning
Design
Delivery, Group
Capability,
Westpac
Darin Fox
Organisation
Capability
Manager
Optus
Jeevan Joshi
Producer,
LearningCafe
100+ Organisations
4. Upcoming Events
Register at learningcafe.com.au
Melbourne UnConference 18 Aug 2016
Employee
Performance
Management
Broken but can
we fix it?
23 June 12 pm
LearningCafe
Immersion Workshop
VR for Learning
21 July, Sydney
More coming
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Webinar - http://bit.ly/lcweb2june16
Andy Taylor-Head of
Performance Management &
Reward at Westpac
Sharon McCormick –
Organisational Development
Lead at Fairfax Media.
+ more
5. Melbourne UnConference – Aug 18, 2016
Limited to 100. Tickets available. Sydney was sold out
http://www.learningcafe.com.au/events 440 + GST
Tony Gleeson
CEO - AIRAH
Peter Hall
Head L&D
QBE - APAC
David Le Page
Comm Mgr -
Melbourne
Andrew Wright
Worldwide Intranet
Challenge
Digital Disruption
Opportunity & Threat for L&D
Tim Drinkall
Head L&D-SC
Simplot
Ashley Spowart
Guild Group
Joyce Seitzinger
Academic Tribe
Ian MacLean
headspace
Learning Labs
Immersion Labs
Open Sessions
& more
6.
7. Capability management means
many things e.g. IT/ Team/
Business etc.
Will we have to live with this
variety ?
Problem Statement #1
15. • Display
Resilience
and Courage
• Communicate
Effectively
• Deliver
Results
• Finance • Manage and
Develop People
• Act with
Integrity
• Commit to
Customer
Service
• Plan and
Prioritise
• Technology • Inspire Direction
and Purpose
• Manage Self • Work
Collaborativel
y
• Think and
Solve
Problems
• Procurement
and Contract
Management
• Optimise
Business
Outcomes
• Value
Diversity
• Influence and
Negotiate
• Demonstrate
Accountabilit
y
• Project
Management
• Manage Reform
and Change
• ICT
occupation
specific
capability set
(SFIA)
• Finance
Professionals
Capability Set
• Procurement
Professionals
Capability Set
16. ICT Specific
• SFIA comprises 97 skills across 6
categories:
• Strategy and architecture
• Change and transformation
• Development and implementation
• Delivery and operation
• Skills and quality
• Relationships and engagement
http://www.psc.nsw.gov.au/workforce-management/capability-framework/occupation-specific-
capability-sets/ict-professionals
22. Jobs that didn’t exist 10 years ago
• Sustainability Consultants
• App Developers
• Market Research Data Miner
• Strategic Workforce Planner
• Social Media Manager
• Elder Care Services
Coordinator
• Search Engine Optimisation
• User Experience Designers
• Virtual Assistant
• Transport Security Agent
• Professional Blogger
• Telework Coordinator
• Augmented Reality Architects
• Online “place” Builders
• Smart Contract Developers
• Global System Architects
• Global Crowdsourcing Managers
• Waste Data Managers
• Urban Agriculture
• Business Colony Managers
• Personal Avatar Designer
• Avatar Hollywood Agents
• 3D Print Engineer
• Alternative Currency Bankers
• Privacy Managers
• Data Hostage Specialists
• Smart Dust Programmers
Source: http://www.futuristspeaker.com/2011/11/55-
jobs-of-the-future/
60% of the jobs 10 years from now haven’t
been invented yet. Some likely candidates:
Is Capability Management the evolution of HR/L&D?
23. Is Capability Management the evolution of HR/L&D?
Slide courtesy of Anne
Bartlett-Bragg from
Ripple Effect Group
24. Is Capability Management the evolution of HR/L&D?
• Most learning is continual, interactive and happens
outside an LMS.
• Technology is changing fast. Your LMS is obsolete by
the time you sign the procurement documents.
• The workforce is becoming decentralised, mobile and
virtual.
• People want their learning inside the company to be
the same as it is outside.
• Implicit and tacit knowledge cannot be codified into a
training course.
• “Supporting the creation of social networks can
increase knowledge-sharing which can lead to more
innovation, because chance favours the connected
company.” - Harold Jarche.
25. • Complex problems often require insight, beyond what training can prepare you for.
• There are no clear objectives with complex problems
• Prescribing training to address complex performance situations will not work.
• Instead, systems and structures are needed to support social learning
Is Capability Management the evolution of HR/L&D?
26. What is capability management at Optus?
What kind of work is involved?
26
27. Shared:
HR Consultants
HR Support
L&D Team
COE’s 27
But first: A brief history lesson
2011 2016
8 Business Units
8 Mngrs
of L&D
8 HR Directors
• Training Team
• OD Team
• OE Team
• HR Managers
• HR Consultants
• HR Support
Shared:
L&D
OD
OE
7 Business Units
4 Cap.
Mngrs
6 HR Directors
HR Business Partners
29. What does the Optus Organisational Capability Team do?
29
L&D
Vendor
Mngt.
Innovation
Leadership
Develop-
ment
Design &
Delivery of
Training
Facilitation
HiPo’s &
Succession
Mngt.
Graduate
Program
Global
Mobility
Future of
Learning
Capability
Strategy &
Planning
Strategic
Workforce
Planning Optus-wide
BU-specific
Team
Intervention
Products
Singtel
Services
New Tech.
30. What does the Optus Capability Manager do?
30
L&D
Vendor
Mngt.
Innovation
Leadership
Develop-
ment
Design &
Delivery of
Training
Facilitation
HiPo’s &
Succession
Mngt.
Graduate
Program
Global
Mobility
Future of
Learning
Capability
Strategy
&
Planning
Strategic
Workforce
Planning
Optus-wide
BU-specific
Team
Intervention
Products
Singtel
Services
New Tech.
Digital?
38. Next Steps
Join Special
Interest
Community
Attend Workshops
Attend
UnConference
Melbourne
Brisbane
LearningCafe
LinkedIn Subgroup
Register interest
www.learningcafe.com.au
Register interest
www.learningcafe.com.au
Or send us an email - enquiry@learningcafe.com.au