In the age of information glut, Learning Portals can provide Learners a way through the chaos to Learning and Knowledge that is useful and easier to access. However success stories are few and far between due to technology and design challenges. In many organisations the LMS is viewed as a Learning portal but not the one that provides the flexibility and user experience required.
With the Learning ecosystem becoming more complex and connected, Learner experience expectations are rising with an increase in the need to reduce costs.
Is it possible to implement a Learning portal that meets these requirements? We discuss with an experienced panel about the state of Learning portals and which way is it heading.
Date & Time : Thu, 29th June 2017, 12 – 1 pm Sydney Time
We Discuss
Should Learning Portals be the gateway for all learning and knowledge in the organisation?
What is user experience expected from a Learning Portal?
What are the benefits and drawbacks of using the LMS as a Learning Portal?
Can a Learning Portal be developed in the face of IT and policy restrictions?
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Learning Portals – User Centric Gateway to Learning & Knowledge
1. Thurs, 29th June 2017, 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel - @lrncafe #learningportals
Learning Portals Part 1
User Centric Gateway to
Learning & Knowledge
Knowledge
Sharing
Better Practices
Experienced
Panel
2. Introductions
AbbVie
Accenture
Angus Knight
ANZ
APA Group
Attorney-General's Department
Bank Australia
Baxter Healthcare
BirchStreet Systems
Blackboard
CBA
Cbus Super Fund
CFA
CUA
DEDJTR
Degreed
DIplomatic Academy FCO
Domain Group
E3learning
EasyA
Enable Performance Consulting
EY
FlexiGroup Limited
Ford of Europe
Genentech
GHX
GPC Asia Pacific
Gram Consulting Group
Hall & Wilcox
Registrations
100+ 62+
Organisations
2
Jeevan Joshi
LearningCafe & CapabilityCafé
&
Principal Consultant
Robin Petterd
Sprout Labs
&
Principal Consultant
ITE
Janison
Knowledge Bird
LearningWise Consulting
MCI Solutions
Mind Australia
Nbn
NJCA
nous group
NSW Department of Education
Office of State Revenue
Open colleges
Ovolo Hotels
Qantas
QBE
QUT
RMIT University
Rockend
Saleslink Group
Sarah Jane Moore
Savv-e
Smsmt
SOFT SYSTEM SCIENCES
St John Ambulance WA
Suncorp
Target
Totara Learning Solutions
Uts
Vision Australia
webqem
Westpac
WVI
3. 3
Should Learning Portals be
the gateway for all learning
and knowledge in the
organisation?
What is user experience
expected from a Learning
Portal?
What are the benefits and
drawbacks of using the LMS as
a Learning Portal?
Part 1 – Building the Case Part 2 – Building the Portal
TODAY 31 AUG
• Design Principles
• Governance
• Costs
• Content and
information
Architecture
• Editorial process
http://bit.ly/lcPortal2
5. Next Gen Skills Workshop
5
Making Agile Work for Learning
Sydney, 23rd Aug
Content Curation for Learning
Sydney, 23rd Aug
Foundations of Capability Management
Sydney - TBC
10. What is Learning Portal ?
A digital platform that provides :
Learners access to information and knowledge (digital or analogue) to:
•Perform work
•Build skills and capabilities
•Share knowledge
Organisations the ability to:
•Deliver information and knowledge relevant to achieving business goals.
•Means of making Learning and knowledge access more efficient.
10
12. Current Learning
Architecture is primarily
built on Mandatory
Learning
12
Compliance
CPD
Technical
i.e. Learners don’t
really have a choice.
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
13. 52%
More than 60%
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
Is our L&D world and skills
may be architected for
mandatory learning
14. Success =
course completions + passing assessment
14
Compliance
CPD
Technical
Mandatory is an easier world.
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
• Funding is easier
• Need is beyond dispute
• Employees don’t have a
choice
• Success is clearly
understood.
15. Organisational Learning is shifting away from
mandatory Learning
http://www.simplypsychology.org/maslow.html
Compliance
Technical Training etc.
Behaviour
Productivity
Innovation
Culture
20. Success of L&D will
depend if they can
increase the
consumption of
discretionary
learning
20
World of Discretionary Learning is
rough on L&D. Learner can choose
to
• Not consume your product
• Go elsewhere
• Not Learn
• Give negative ratings
Product will be consumed only if
it is good enough.
21. 21
Learning Portal
is critical in the
world of
Discretionary
Learning
Go to one place
Search
Personalised information
Decide whether the products
are worth consuming
Consume
Review and rate
Currency is the
time they spend
learning
22. What do our learners value?
n = 9,701 Source: CEB 2016 L&D Digital Learner Survey
Methodology:
Regression analysis was used to determine the impact of a range of learning characteristics on
the percentage of learning applied on the job.
37. 37
Process
What do
employees
need?
Discover
Technologies
GrowingDesign
Technology alone
doesn’t make it
human centred
Applying design
thinking processes
can make it human
centred
Use what you have
already
SharePoint
WordPress
Squiz Matrix
Information architecture
Visual design
Content plan
Developing content
Curation/Aggregation
Measurement
Implementing
the content plan
Who adds content,
how often is content
updated?
How is this marketed
to employees?
Prototype
42. Different Approaches – Choose the one that
works for you
42
This works as I have
implemented this. Will
cover in next webinar.
Current and new LMS
& Portal products are
moving here.
Sometimes the
easiest to
implement
LMS Platforms
moving to
provide more
flexibility.
43. Business Responsive Portal - Design
43
Flexibility for Bus to have
their own space and control
content (decentralised
content control)
Common information
architecture and user
experience. (centralised
experience)
Users should be able to
generate content without too
many barriers.
Ownership should be with
BUs and Learners. L&D
facilitates.
User Experience Content
Less but relevant is better
than more.
Learning & Knowledge
should be unified
Accommodate content
from anywhere but curate
it.
Be responsive by
developing DIY content
May involve open source
software
Use APIs including xAPI
to integrate with other
sources.
Mobile first design to be
available anywhere
New skills in L&D team
including
• Editors
• Software Engineers
• Multimedia
Tech & Capability
One Metric to Rule them all – Number & time of visits
45. Next Steps
Join Special
Interest
Community
Attend Workshops
Attend
UnConference
Melbourne
Brisbane
LearningCafe
LinkedIn Subgroup
Register interest
www.learningcafe.com.au
Register interest
www.learningcafe.com.au
Or send us an email - enquiry@learningcafe.com.au
45