Pedro Gama discusses the challenges of delivering software in unpredictable real worlds. He notes that according to the Standish Group Report, only 45% of delivered software functionalities are ever used, while 13% are often not delivered. Gama argues that attempting to control everything through extensive documentation and planning does not work because it requires freezing the business. Instead, he advocates for embracing failure by delivering software frequently, every 3 weeks, and contracting "code breakers" to find issues early. This allows organizations to improve continuously and deliver useful software that meets 0% defects and 100% usability goals.