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UX Karma IAS 16

The standards we set this year will shape our lives in years to come, and a person's abilities and preferences change just as rapidly as technology. So let's have self-aware, user-centered design, because designing for "average" means designing for no one.

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UX Karma IAS 16

  1. 1. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC UX Karma Designing for the people we become Lauren T. G. Colton | @LaurenTGC Gravity Works Design & Development
  2. 2. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC The UX Karma Incentive If you design for the average user, you’re doomed to fail. If you want to see “not average” just consider yourself. Read more:
  3. 3. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Karma: Your actions now shape your future fate. 1.You are here 2.You’re part of a bigger system 3.You influence others 4.What you’ve done will influence you
  4. 4. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
  5. 5. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC “It would limit design options.” “Our target users don’t have disabilities.” “We don’t know how to make this universal.”
  6. 6. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Life happens
  7. 7. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Americans age 18-64 with significant vision loss www.cdc.gov/nchs/nhis.htm 16.2 million Injury-related ER visits in the US in 2011 http://www.cdc.gov/nchs/data/ahcd/nhamcs_emergency/2011_ed_web_tables.pdf 40.2 million US smartphone owners have a cracked screen http://motorola-blog.blogspot.com/2015/10/cracked-screens-and-broken-hearts-2015.html 30%
  8. 8. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC You won’t see your future self coming. What people will change your life? What layers of yourself will change? How can you interact with the world?
  9. 9. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Create Good Karma: Flexibility Signifiers Error Management Evolution Governance
  10. 10. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Flexibility Does the structure support multiple contexts? Read more:
  11. 11. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Is this design “universal”? Flexibility
  12. 12. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Web Content Accessibility Guidelines (WCAG) 2.0 Flexibility Perceivable, operable, understandable, and robust?
  13. 13. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Don’t depend on a single physical ability. Mobility 2.1.1 Sound 1.2.2 Sight 1.4.1, 1.4.3 Cognition 2.4.2, 3.2.4 Flexibility
  14. 14. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Don’t depend on a single channel Laptop 1.3.1, 3.3.3 iPhone through VoiceOver 1.1.1, 4.2.1 Android tablet 1.3.2 With gestural input 2.2.5 Flexibility A car dashboard 3.2.5
  15. 15. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Don’t depend on an ideal situation Language 3.1.1, 3.1.2, 3.1.5 Fear 3.3.4 Anxiety 3.3.2 Embarrassment 1.4.2 Flexibility
  16. 16. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC An interface is flexible when: The structure can be interpreted across contexts The interface can be used across contexts Flexibility
  17. 17. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Is this design “universal”? Reduce the barriers to entry and completion Flexibility
  18. 18. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Signifiers Is your meaning aligned? Read more:
  19. 19. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Can someone have a successful experience without knowing what the element indicates? Signifiers
  20. 20. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC A signifier offers perceived affordance when: People can act on the element They can guess the result of that action Their interpretation matches the designer’s Signifiers
  21. 21. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Signifiers Let’s get metaphorical
  22. 22. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Signifiers Can you see the pattern?
  23. 23. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Signifiers What is this?
  24. 24. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Signifiers Should you clarify?
  25. 25. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Photo by John Maeda Signifiers Is the signal hidden behind a manual?
  26. 26. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Can someone have a successful experience without knowing what the element indicates? Translate signifiers if they afford something essential. Signifiers
  27. 27. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Error Management Can they safely explore? Read more:
  28. 28. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC If this error can’t be avoided, is it a permadeath? Error Management
  29. 29. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Error Therapy: safe spaces and closure. Group actions into sequences Error Management Define next steps Let them change their mind Give explicit completion
  30. 30. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC 2. A mistake 3. A lapse 1. A bad design decision Error Management The designer wasn’t perfect The user lacked the knowledge or skill A user’s memory or attention slipped
  31. 31. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Common or risky error? Error Management
  32. 32. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Visible system status Error Management
  33. 33. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Visible system status Error Management
  34. 34. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC “We will take your money (and send herring)” Error Management
  35. 35. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Ctrl + Z Error Management
  36. 36. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Respectful error messages. Use clear, plain language Error Management Be relevant Explain the problem and solution
  37. 37. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Cause The directory where the Deployment Manager is installed is not specified. Solution Specify the directory where the Deployment Manager is installed. Details CLFRP0003E: Deployment Manager is not selected! http://ibm.co/1SRqkrf Error Management
  38. 38. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC If this error can’t be avoided, is it a permadeath? Explain what happened, what can be done, and how to live in their comfort zone Error Management
  39. 39. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Evolution Does past activity restrict future behavior? Read more:
  40. 40. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Did we add or remove elements because of how a person was identified by our system? Evolution
  41. 41. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Evolution Recommendations are social mirrors
  42. 42. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Evolution That might not suit us
  43. 43. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC The shift could be abrupt, It might be an active choice, Evolution or gradual. or outside your control.
  44. 44. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Is this identification relevant? Evolution Is it necessary to the solution? Or just a barrier for the user?
  45. 45. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC We enable evolution when: People aren’t constrained by your vision or their past They can understand and shape the filters Evolution
  46. 46. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Did we add or remove elements because of how a person was identified by our system? Let people find and adjust their attributes Evolution
  47. 47. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Governance Can you find and address issues? Read more:
  48. 48. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Do we know what needs to happen, and who can do it? Governance
  49. 49. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Commander’s Intent Chip & Dan Heath Governance “You can lose the ability to execute the original plan…but you never lose the responsibility of executing the intent.” A concise statement of an operation’s goal
  50. 50. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC “We want more sales” Does the brand inspire trust? Governance Is the cart not responsive? Are the product descriptions clear?
  51. 51. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC R A T S I Governance esponsibility uthority ask upport nformed
  52. 52. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Do we know what needs to happen, and who can do it? Give access and authority for scheduled, intent-based improvements Governance
  53. 53. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Create Good Karma Flexibility Signifiers Error Management Evolution Governance
  54. 54. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Let’s play a game: name this song
  55. 55. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Listeners & Tappers Dr. Elizabeth Newton Tappers expected: 50% Listeners guessed: 3% Are we tapping experiences our users can’t follow?
  56. 56. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC We’re tappers right now We’ll stay listeners It’s a huge responsibility Design for a world where Future You could live
  57. 57. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC Resources Heath, Chip, and Dan Heath. 2007. Made to Stick. New York: Random House. Hinton, Andrew. 2014. Understanding Context. Sebastopol: O’Reilly Media. Maeda, John. 2006. The Laws of Simplicity. Cambridge, Mass: MIT Press. Meyer, Eric A., and Sara Wachter- Boettcher. 2016. Design for Real Life. New York: A Book Apart. Newton, Elizabeth. 1990. “Overconfidence in the Communication of Intent,” Ph.D. diss., Stanford University. Unpublished. Norman, Don. 2013. The Design of Everyday Things. New York: Basic Books. Rose, Todd. The End of Average. 2016. New York: HarperOne. Welchman, Lisa. 2015. Managing Chaos. New York: Rosenfeld Media. The brains and patience of Adam Colton, Joe Sokohl, and the ever-brilliant GW team.
  58. 58. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC What did you want to get out of this talk? Too shy to ask? I bet you have interesting ideas. Let’s chat: @LaurenTGC Questions?

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