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Powerful interpersonal communication
- 6. Exploration
- 8. Principle #1 Seek first to understand then to be understood
- 9. Principle #2 3 Levels of Communication
- 10. Principle #3 Full on / full off
- 13. Your objective
- 14. At the end of the meeting/conversation I want that______
- 15. Exercise
- 16. TV Test
- 19. Exploration
- 21. An average conference picture of conference
- 22. Don‟t try to “mindread” especially larger audiences
- 24. Exercise
- 28. Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
- 29. Project Financials Current status - Overview • Result: 1 Mio EUR Savings p.a. • Net Present Value: 3+ EUR MM • Sensitivity Analysis confirms soundness On track to deliver target!
- 30. Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
- 32. Exploration
- 34. Exploration
- 36. Audiences
- 37. Don„t show the „leave signs“
- 40. Foundation
- 41. Do you remember your last phone conference?
- 42. Mute all
- 44. Foundation Know your technology by heart
- 46. Topic Time Who? Next Step Until when?
- 47. #2 Speak like a Radio DJ
- 48. Radio
- 53. “People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.” Nicholas Epley University of Chicago
- 54. 1) Check: Purpose & Emotions 2) Clarify: What did s/he mean? 3) Create: Options for solutions Difficult conversations
- 55. 1) State the specific issue 2) Share the impact on you 3) Specify the solution, incl. (positive) consequences Asserting yourself
- 56. Practice
- 60. S + R = O
Notas do Editor
- I have selected these tools based on their practicability: How well they enable us to lead in this uncertain world. I have used and applied all of these…They are not about micro-managementThey are of course not the complete truths but 5 very practical things that you can do.
- Logos PathosEthos Logical / FactsEmotions (Fear, Love, Hate…)Values: Good / Bad
- Pick one challenging / difficult communication scenario that you Assert yourself / resolve a conflictGive criticismSolve intercultural issues / conflictsIdeally virtual
- I do not want to comment on the great (!!!) energy in this room…For those of you who have not yet been to a business meetring, this is a real settingI want to zoom in on: How did people get there? With multinational organizations becoming more and more reality, chances are high that they came there by…..plane
- 1-2-3Früher – Heute – in der ZukuftDa – dort – hierPro / Con / Therefore…
- Who has watched TED?Who has been to a TED or TEDx event?
- Virtual audiences & listeners have the attention span of a squirrel…
- Feedback…was it me…dramatize…do I look strange…?Then I realized…Getting close to real…Succeeding realChanging real…
- This comes to the last element…in order to get all of this what I talked about right…you need to become a bit of a geekk…like him But I do think it’s wiorth it…
- Fill in – what is important in terms of audience analysis Quick experiment…45 people…
- Fill in – what is important in terms of audience analysis Quick experiment…45 people…
- Push / Pull / Persuade…
- Difficult situations…uncormfortable…stress…Scale from 1-10 – one being death; How important is that? Paul McGee.
- 4)
- Have a difficult conversation…A & B & CA: Role…explain B: Other person…tries to play the role…tries to be rejecting…C: Observes…If most of the time virtual: Same here: do it virtual…
- The result…many people hate virtual presentations…people hat listening to it and people hate giving it because they know themselves…I believe there is a difference…it is possible…but we need to learn a totally different skill set, on top of having great content of course…