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Bbl Breakthrough Leadership Mod 6 17 July2008

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Kimberly Wiefling
Kimberly Wiefling

The document discusses effective communication beyond words. It notes that words alone carry less than 10% of the meaning in face-to-face conversations, with tone of voice, facial expressions and body language contributing most of the meaning. Over-reliance on email can cause misunderstandings, while in-person interactions allow for building trust and rapport through non-verbal communication. The document encourages expanding communication methods and considering how to align goals for mutual benefit.

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06 Beyond Words – Effective Communication Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008
Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008
Module Description ,[object Object],Copyright Wiefling Consulting, LLC 2008
Module Goals ,[object Object],[object Object],[object Object],“ The language of friendship is not words, but meanings.” Henry David Thoreau Copyright Wiefling Consulting, LLC 2008
What % of meaning in face-to-face communication is words? ,[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008 Ref: 1970 study by Dr. Ray Birdwhistle, University of Pennsylvania, USA
Mirroring and Matching ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008
WIIFM ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008
Goal Alignment Other Person’s Goal Your Goal Copyright Wiefling Consulting, LLC 2008
Email - What Does the E Stand For? ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008
Communication Map You or Your Team Walt Frieda Nadu Willy Max Ref: Posner & Kouzes, “The Leadership Challenge”, Communication Sociogram. Susie #1 #2 #3 Copyright Wiefling Consulting, LLC 2008
Summary of Key Points ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008
W.O.W. Leadership Development Exercises ,[object Object],[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008
Commitment to Action ,[object Object],[object Object],[object Object],[object Object],Copyright Wiefling Consulting, LLC 2008
For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847

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Bbl Breakthrough Leadership Mod 6 17 July2008

  • 1. 06 Beyond Words – Effective Communication Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008
  • 2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Goal Alignment Other Person’s Goal Your Goal Copyright Wiefling Consulting, LLC 2008
  • 9.
  • 10. Communication Map You or Your Team Walt Frieda Nadu Willy Max Ref: Posner & Kouzes, “The Leadership Challenge”, Communication Sociogram. Susie #1 #2 #3 Copyright Wiefling Consulting, LLC 2008
  • 11.
  • 12.
  • 13.
  • 14. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847