Kumaradeepak D

Bengaluru Area, India India

Technology Lead at Infosys Ltd

Technology / Software / Internet

KumaraDeepak has around 12 years of rich experience in IT industry and is currently a Senior Technology Lead at Infosys Bangalore. Has experience in Cisco Unified Communications product suite and Contact Center Solutions on intelligent call handling, routing and Interactive Voice Response (IVR) design, Agent Desktop, CTI, Wallboards (CUIC or AppSpace), Reporting tools (CUIC or VIM) and System Operations. Recent role was to act as an SME (Design Analyst) in Cisco Unified Contact Center platform and analyze the impact of change requests in every stage of project life cycle from requirement elicitation, design, build, testing till implementation for a prestigious Banking Client in UK locat...