Oracle 0174

an interactive eBook Navigating to Customer Success

EntErprisE This case study explains how TomTom, a leading
manufacturer of navigation software and personal

ManagEMEnt
navigation devices, got on track with their end-to-
end e-commerce processes and gained maximum
insight in customer experience.

FlyovEr IT management
A high-level view on mission-critical
Test for Success
Learn how two customers profited from using the
Oracle Application Testing Suite.

The typical IT environment today is overwrought with complexity that impedes service quality, stifles dynamism, and is expensive to maintain.
Featured Resources
Far too much IT time and money is spent just keeping the engines running. Ensuring Web Service Quality for
What’s needed is a bold new approach to managing business applications, an approach that includes the applications themselves. The path to Service-Oriented Architectures
this approach is paved with comprehensive, integrated, top-down management solutions from the application provider, not with the disparate and
unlinked third-party management solutions found so often today. Oracle’s Enterprise Manager is one such solution designed to integrate with the Deploy Changes 80% Faster: Oracle
application for its manageability and move businesses decisively away from component-centric solutions.
Real Application Testing—Business
Whether packaged applications or composite applications, their usage and business dependencies are ever increasing. These environments are highly Agility Through Superior Testing
complex because of the thousands of IT components and assets that need to be monitored, tracked and managed. It’s only at the end-user level that
application performance truly matters. Carefully considered enterprise management strategies show the way through the thicket of IT complexity.
Achieving a Superior Ownership
The depth of management of Oracle Enterprise Manager translates into optimal application performance, lower costs, optimal service levels and
happy end users.
Experience in Manageability and
Quality for Oracle E-Business Suite
This IDG eBook, with specially selected articles and numerous clickable resources, is designed to showcase practical ways that, even in this tough
economy, allow you to take big steps to reduce IT complexity and drive your organization forward.
Other Resources
Whether it is battle-testing applications before deployment, automating service lifecycle management, accelerating problem resolution, or devising
a user-centric approach to application performance management, enterprise management tactics and strategies are the IT manager’s best friend. Application Testing Suite
Read on to see how real-world users are harnessing readily available enterprise management solutions while keeping costs low. Real Application Testing
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COMPUTERWORLD
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Real User Experience Insight
Application Management

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CaseStudy
EntErprisE ManagEMEnt FlyovEr an interactive eBook

navigating to customer success
Insight into the end-to-end customer experience allows TomTom to navigate to the right business destination By David a. Kelly

SometimeS, all the expertise Oscar Diele, global vice president monitor and proactively manage derstand the end user experience of abling organizations to gain visibility
in the world can’t help you if you of e-commerce at TomTom. their customers’ or users’ applica- our Web site visits.” into what their users are experienc-
don’t know where you are or what’s As good as the company’s navigation experiences. It’s a problem that’s not confined ing. At the same time, Oracle Real
going wrong in your organization. tion devices are, they couldn’t pro- It also helps to align IT and busi- to TomTom. With more and more User Experience Insight collects a lot
Take the case of TomTom, a 1.7 bil- vide TomTom’s management with ness objectives. companies focused on saving mon- of information and performance data
lion Euro (approximately US$2.5 visibility into its e-commerce sys- “We had a couple of outages ey and optimizing customer relation- so that application administrators
billion) Dutch-based leading man- tems or the issues that its custom- where we were unable to process ships, it’s more important than ever can drill down and isolate the com-
ufacturer of navigation software ers were experiencing when trying customer transactions on the Web, for companies to have targeted in- ponents, tiers, or services that are
and personal navigation devices to download manuals, update their causing us to actually lose sales. We sight into how effectively their cus- causing problems and then use this
(PNDs), or GPS units. Problems equipment, or purchase additional didn’t even know which part of our in- tomers are interacting with a compa- information to identify solutions.
with inconsistent performance and maps or services. At risk was a po- frastructure was causing it. We were ny’s online presence. It’s a top-down management sol-
a lack of insight into its end-to-end tential huge growth in revenue that just lacking the right management “Oracle Real User Experience In- ution from an end-user perspective.”
e-commerce processes made it dif- TomTom hoped to capture. information to understand what was sight gives organizations visibility into TomTom’s experience with its e-
ficult for TomTom to satisfy its cus- That’s where Oracle Real User going on,” says Diele. “That’s when their end users’ experience,” says commerce site and the subsequent
tomers and capture maximum po- Experience Insight comes in. Part of we contacted Oracle and deployed Leng Leng Tan, vice president of ap- solution built around Oracle Real
tential revenue growth. “There was Oracle Enterprise Manager, Oracle Oracle Real User Experience Insight. plications and systems management User Experience Insight is a good
a point in time when we were more Real User Experience Insight helps In order to serve our customers and at Oracle. “It really fills a gap in tra- example of how traditional IT man-
or less driving in the dark,” admits organizations by allowing them to grow our business, we needed to un- ditional IT management tools by en- agement is in transition; instead of

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simply focusing on individual devices, has experienced incredible success. lack of management systems had portable navigation devices and thing up and take it all back,’” says
CPU performance, or storage limits, In 2008, the company expects to led to problematic user experiences working with our retail partners to Diele. “It was very, very open, and
many organizations are now looking ship 14 million to 15 million PNDs for some of the approximately 6 mil- sell them,” says Diele. “But we’re in they showed a lot of confidence in
for management solutions that can worldwide. In fact, its device ship- lion unique TomTom customers vis- a transition phase, expanding from the solution they provided.”
help them manage IT as a business. ments have been growing at a tre- iting the company’s Web site each an electronics manufacturer to a Given the low risk and the po-
It’s also a good example of the poten- mendous rate—60 percent in the month—from enduring slow load content-and-services provider. Now tential upside, TomTom proceeded.
tial upside of managing IT this way. first half of 2008, 105 percent last times of Web pages to not being we know that monetizing content “The product did what Oracle prom-
“It takes more than just manag- year, and 180 percent the year be- able to complete orders. and services is a very good growth ised,” says Diele. “It gave us valu-
ing individual servers or databases fore. This astounding market pene- Like many companies’ e-com- opportunity for the future.” able insights into the end user expe-
to succeed today,” says Jean-Pierre tration is providing an ever-expand- merce environments, TomTom’s was rience and provided guidance to us
Garbani, vice president, Forrester Re- ing platform for TomTom on which complex, relying on several systems. gaining insight into the on where to optimize the process.
search. “We have seen in the past to sell add-on services and content, As a result, it was possible that no Customer Experience That’s when we decided to actually
that servers or databases can be up including map updates, additional one would notice when individual fail- But putting the company in a posi- purchase the product.”
and available and yet deliver a poor maps, and more. ures occurred—especially if the Web tion to capture that revenue would Oracle Real User Experience In-
service to the business. Oracle, by However, capturing these “add- site was still up and running. When it require a different approach to e- sight allowed TomTom to identify the
concentrating on user experience, on” sales requires a robust e-com- came down to it, there was no way to commerce management. That’s weakest links in the end-to-end cus-
application management, and root merce system and a solid under- tell if the individual end-to-end user when TomTom contacted Oracle and tomer process and which e-com-
cause analysis, is answering the need standing of its effectiveness—and processes were working correctly. decided to try out Oracle Real User merce or back-office systems weren’t
for business-oriented IT services.” when Diele was hired as vice presi- “It is surprising that we didn’t Experience Insight. working correctly. “It helped us to get
dent of e-commerce in 2007, he have good insight into our e-com- “Oracle believed so much in the our IT teams focused on the busi-
Critical need for found that TomTom’s e-commerce merce experience, but it makes product that they said, ‘Try it. We ness objective of improving our end-
Business insight infrastructure was not in optimal sense given that in the past the fo- know this is what you need, and if to-end user experience,” says Diele.
Since its founding in 1991, TomTom shape. Inadequate planning and cus of TomTom was on making great it’s not the case, we’ll pick every- Like many companies’ e-commerce

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infrastructures, TomTom’s was built merce sales and Web site are ex- for our customers. My objective is proactive Customer getting a fix up sooner, which helps
from many different applications and tremely important for the future to increase the business and bene- Experience Management our customers first and foremost.
systems that were not necessarily in- growth of our business, both in fits that we can drive with our If customers complain about some- That helps us both lose less money
tended to work together but nonethe- terms of their financial implications end users.” thing, a company has a chance of as well as make more money.”
less provide customers with a com- as well as their impact on our cus- That’s why Diele’s e-commerce fixing the problem. But that doesn’t And it’s this type of impact that
plete e-commerce experience. tomer relationships,” says Diele. “So group, and not the IT department, always happen. Not all customers transformative IT departments are
“After deploying Oracle Real User it wasn’t a hard decision to make was the key driver for the system. who experience problems follow up having on businesses of all types.
Experience Insight, we really got a this investment.” “My business unit was the main by complaining—instead, some leave “When IT leaves the back office to be-
better understanding of how our e- In some companies, this type of sponsor of this investment, but we and never come back. Also, some come part of the business, the qual-
commerce interactions worked and tool might be the responsibility of did make sure to get buy-in from our problems can be transient, occur- ity of IT services must be in line with
where the points of failure were,” the IT department. But in a fast-grow- experts in the technical department, ring sporadically for a few hours and business expectations,” says Forrest-
says Diele. “We also learned how we ing company such as TomTom, the who’d be working with the product then correcting themselves. er’s Garbani. “For example, the qual-
could optimize the system to obtain driver for business-focused IT end- on a day-to-day basis,” he notes. But at TomTom that no longer ity of the user experience is what
the best ROI [return on investment]. user experience management came Diele also had to make an invest- happens. “With insights from Or- makes the business experience pleas-
I’m convinced that for us, this prod- down to a business imperative. ment proposal to the board of direc- acle Real User Experience Insight, ant or not. It is also part of user satis-
uct will pay back within the first six “It all starts with our business tors, who approved the purchase. we now get notified within a couple faction and client retention, which is
months, easily.” objectives. We’re doing this because “The board recognized the tre- of minutes when something goes extremely important to the business.”
there’s a lot of value in our content mendous upside potential in time wrong—if no new orders are com- Oracle Real User Experience In-
Business-Focused Decision and services,” says Diele. “Every and availability of our end-user in- ing in or if the end-to-end processes sight also helps TomTom’s IT group
For TomTom, the decision to invest hour that the Web site is not per- terface, and they saw this as a criti- aren’t working normally,” say Diele. identify the weak spots—for instance,
in Oracle Real User Experience In- forming to its max, it costs us money cal tool in catching those opportu- “It also helps us in outage situa- Web pages that might have long
sight was driven by business needs, and more importantly doesn’t meet nities,” says Diele. “That’s why they tions, because we can pinpoint the load times and are causing customer
not IT requirements. “Our e-com- the high quality standards we have approved the investment.” IT problems and react more quickly— frustration and customer drop-offs.

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“If you know which Web pages are end user experience. thing on the Web in much detail. unit who were really worried or con- and reporting is always very essential
causing the problems, you can fix “The monitoring, notification, and Now we can set service levels, and cerned with the Web site or systems in making something come alive,”
them,” notes Diele. “You can improve reporting are what really make this we can set targets to improve,” on a daily basis. They simply weren’t says Diele. “If you don’t have statis-
the overall user experience, and as product very valuable to our busi- says Diele. “And because we’re no- aware of the relative poor perfor- tics, if you don’t have information, it’s
a result, conversion rates will go up ness,” says Diele. “Using Oracle Real tified every time something goes mance of the systems,” says Diele. hard to communicate something.
and your customers will be happier. User Experience Insight, we have wrong, we can fix it and make sure it “There was a huge potential upside “Now we have the information, the
That all translates into money.” good insights into the average re- doesn’t go wrong in the future. As a for improving system stability and in- reports, the data, and statistics. We
Oracle Real User Experience In- sponse times. Often our reports show result of using Oracle Real User Ex- frastructure. Investing in Oracle prod- can actually show people what’s hap-
sight monitors not just TomTom’s exactly how many people drop off perience Insight, the overall service ucts has helped the business side pening, and as a result, it becomes
Web site but also the core shop- when load times become too long. levels and overall customer experi- convince the IT department of the alive and people are much more mo-
ping engine, payment flow, pay- That helps us to identify where in our ence have improved dramatically.” added value of investing resources tivated to act on the information.”
ment service providers, Web servers, infrastructure and where in the soft- in improving the processes and in- With better visibility and metrics
and overall performance. In short, ware we need to put more focus, and providing a Framework frastructure. We were able to use Or- into its e-commerce experience, ev-
it monitors everything that occurs which people need to be responsible for Motivation acle Real User Experience Insight as eryone at TomTom shares a similar
on TomTom’s e-commerce site. The for optimizing those parts.” IT shouldn’t happen in a vacuum. In- an eye-opener to get the organization goal for business growth. “Now, all
product does real-time monitoring Another important aspect of the stead, a well-run IT group is integral- moving in the right direction.” of a sudden, people realize how fast
of all the elements and notifies the system is that it now lets TomTom ly linked with the business and its Oracle Real User Experience In- e-commerce is growing and how im-
appropriate people when there are business leaders such as Diele ac- changing objectives. Yet sometimes sight is also helping the company portant it is for our business,” says
metrics that are above or below cer- tually set service levels that can be it can be hard for organizations to establish better alignment between Diele. “It’s very satisfying.”
tain thresholds. measured, monitored, and reported build those linkages. its business and IT organizations. “I
It also generates daily and week- on, providing another way for Tom- “When I joined the company, think one very important value for David A. Kelly is a freelance
ly reports on the service levels and Tom to align business and IT. there were not a lot of people out- us that’s hard to quantify is that this business/technology writer based
performance of the entire end-to- “Before, we never measured any- side of the e-commerce business system provides us with reporting, in Massachusetts.

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Key trends • Increasing agility. With business
requirements changing faster than
formance and availability of end-to-
end business processes allows or-
In general, Tan sees an increased
focus among enterprises on business
says Tan. “Oracle is in a unique po-
sition because we offer a wide va-
driving it ever before, IT needs to make ganizations to identify exactly where key performance indicators (KPIs) riety of applications, from Oracle
management more changes than ever before.
From security requirements to com-
processes are having problems and
what needs to be fixed. It’s one of
and solutions that are KPI-centric or
business service–centric. Instead of
E-Business Suite to Siebel and Peo-
pleSoft and more. We’re able to
pliance requirements to new busi- the key aspects of a solution that monitoring low-level metrics such as leverage our knowledge of those
According to Leng Leng Tan, vice pres- ness processes, IT has to keep up helps organizations align business CPU or disk usage, a business-fo- applications and the business pro-
ident of applications and systems with business. goals with IT performance.” cused management solution enables cesses in them to provide the right
management at Oracle, there are four • Lowering risks. While organiza- According to Jean-Pierre Garbani, organizations to manage IT resources solutions for our customers.”
major trends that are affecting how tions need to increase agility, vice president, Forrester Research, according to business needs. For ex- “Business-oriented management
organizations are managing their IT making any change introduces more and more enterprises are us- ample, during quarter-end, a key busi- solutions like Oracle’s are not only
infrastructure: risk. That’s why IT organizations ing business-oriented management ness activity is entering orders; the IT satisfying the need for managing
are always on the lookout for solutions: “We are at a new stage of department should be focused on en- the technology pieces of an orga-
• Driving down costs. Many organiza- ways to reduce risks while keep- cooperation between IT and the busi- suring the performance and availabil- nization’s infrastructure, but also
tions are under pressure to reduce ing up with change. ness, where using effective data from ity of the systems that are most relat- managing those pieces from the
costs, particularly with changing IT can help the business better under- ed to quarter-end processing to make end-user standpoint,” says Garbani.
economic times. “It’s not just about managing the stand customer behavior and improve sure everything goes smoothly, rather “That tells IT not only which individ-
• Increasing quality of service. At the individual components, such as business processes, and consequent- than giving priority to something like ual services are unsatisfactory but
same time, organizations are being servers, databases, or middleware ly IT practices,” says Garbani. “More expense report servers. why they’re unsatisfactory.
pressured to increase the quality components, anymore,” says Tan. effective alignment of business and IT “We see customers asking more “In addition, business-oriented
of service—often having to provide “It’s about managing the whole end- can also help suggest better applica- and more for management solu- management solutions can constant-
more services (or better service) user and business-user experience. tions or new technologies that will im- tions that are high-level and fo- ly monitor the end-user experience to
with reduced resources. Being able to drill down on the per- prove the business processes.” cused on business processes,” make sure it’s good.”

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test for success fessionals, provides learning manage-
ment system (LMS) and learning con-
tent management system software.
efficient in the QA department while
driving our testing processes forward?
To better serve its customers and
Oracle Test Manager for Web Applica-
tions, one component of Oracle Ap-
plication Testing Suite, helps them

Prevent errors, reduce downtime, and Meridian servespublic and privateat more than 200
4.5 million users keep the LMS performing optimally,
Downs and his team follow proven
bring all these pieces together while
enabling collaborative communication
save money with Oracle Application sector employers. For this educational methods for control processes, test- through a common portal.
Testing Suite By David Baum software company, testing isn’t some- ing, documentation, and review pro- The biggest advantage of the
thing that their end users do after cedures, as well as creating templates Oracle software, according to Downs,
When it profeSSionalS absolutely, seek to deploy applications faster, at they’ve mastered the material. Testing and guidelines for QA deliverables. is its simplicity: all fundamental areas
positively have to get it right—whether lower cost, and with higher quality of starts at home.
they’re helping an educational soft- service. Quality assurance (QA) pro- “We didn’t want to simply develop snapshots
ware company improve its application fessionals want application testing our testing processes around an ap-
lifecycle or they’re running the Web solutions that prevent costly applica- plication,” says James Downs, product Meridian Comic relief
site of a charitable organization that tion performance problems, avoid un- QA manager at Meridian. “We wanted
Knowledge
solutions location: London, England
raises funds online—they test. Making planned outages of business-critical to define processes that would make (a subsidiary of Visionary industry: Charity
sure that all applications run smooth- applications, and automate manual us more efficient so we could better Integration Professionals) revenue: US$136 million
ly in all kinds of conditions is mission steps involved in application testing. manage our application testing lifecy- employees: 120
critical, and the way to ensure that ap- These QA goals were key for Merid- cle from beginning to end.” location: Chantilly, Virginia oracle products: Oracle Load
plications perform as needed is to test ian Knowledge Solutions, which want- As part of defining their process- industry: Software and services Testing for Web Applications,
revenue: US$13 million Oracle Database, Oracle Applica-
them—rigorously and repeatedly—un- ed to establish processes that would es—as well as managing application
employees: 80 tion Server, Oracle Data Guard,
der real-world conditions. make its entire application testing life- testing lifecycles—QA professionals at
oracle products: Oracle Applica- Oracle Real Application Clusters
Application testing is becoming in- cycle more efficient. The company, a Meridian asked themselves a simple tion Testing Suite, Oracle Database
creasingly important as customers subsidiary of Visionary Integration Pro- question: how can we become more

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of the software lifecycle are available “Oracle’s traceability capabilities a U.K.-based charity whose vision is ing processes ensure that people visit- ous users and measuring the effect of
in a simple and intuitive interface. alone save our team days, if not “a just world free from poverty” and ing the organization’s fundraising sites the load on application performance.
“Oracle offers three important test- weeks, on every release,” says Downs. whose mission is “positive change can get information and make dona- During extensive load testing lead-
ing modules integrated into one in- “These capabilities systematically cov- through the power of entertainment.” tions quickly. “Oracle Load Testing for ing up to Red Nose Day 2007, Oracle
terface,” says Downs. “Requirements, er our functionality and prevent a lot Established in 1985 by comedians Web Applications includes infrastruc- Load Testing for Web Applications was
test management, and defect tracking of upkeep and overhead.” with a passion for helping others, ture performance monitors that record instrumental in ensuring that the on-
are all bundled together, which is fan- Meridian’s application testing each year Comic Relief runs a ma- metrics on Web servers, application line donation application would be
tastic for traceability purposes. When procedures are built both for today’s jor fundraising campaign—either Red servers, databases, and other infra- able to handle traffic processed by
you’re trying to itemize things, it is requirements and with an eye to Nose Day or Sport Relief, which are structure components,” says Charlotte 9,800 call center agents. “Thanks to
easier to have them all in one place.” the future. held in alternate years. Melén, Web technology manager at our systematic testing efforts, we were
One of the most time-consuming “We focus on making sound deci- During these campaigns, Web site Comic Relief. “That’s been really useful.” confident that our infrastructure would
QA tasks for Meridian involves creat- sions for all areas that we want to fix, performance is critical. Comic Relief Comic Relief’s test campaigns fol- be able to handle the tremendous de-
ing traceability between requirements, from requirements management to uses Oracle Load Testing for Web Ap- low a set process that begins with per- mands it would experience during the
tests, and defects. “By allowing us- development to QA to the change pro- plications, one of the three primary formance testing and tuning and then event,” Melén says.
ers to associate requirements to tests, cess,” explains Downs. “It’s all about Oracle Application Testing Suite mod- moves on to load and stress testing. The site performed as planned.
tests to issues, and issues to require- repeatability. You want to devise pro- ules, to define and manage a compre- Oracle Application Testing Suite helps Comic Relief processed more than
ments, Oracle Test Manager for Web cedures that are cyclical, consistent, hensive testing process that includes the QA team define and manage 450,000 transactions during a seven-
Applications provides traceability and and predictable.” validating the functionality of its Web these testing processes, validate ap- hour period. During peak loads, the
mapping that aids in our CCB [change applications and ensuring that those plication functionality, and ensure that site processed an average of 54 trans-
control board] process, issue resolu- no laughing Matter applications can perform well even Comic Relief’s Web properties per- actions per second. Comic Relief is
tion, and testing preparation and exe- Consistent and predictable applica- when the organization experiences form under the anticipated demand. planning for three times that amount
cution,” Downs says. That functionality tion performance under extreme con- huge spikes in traffic. Comic Relief’s testing procedures in- of traffic for the 2009 Red Nose Day
has big payoffs for Meridian. ditions is paramount for Comic Relief, Comic Relief’s Web application test- clude simulating 30,000 simultane- campaign. “We’ll be testing for peaks

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CaseStudy

of 150 transactions per second to dence that the Web site will perform in place a business-critical Web ap- could not run our campaigns without the value of the Oracle testing tools to
ensure we can handle an expected under pressure.” plication to test thoroughly,” she says. such rigorous testing.” his team: “Oracle has provided a rela-
750,000 transactions in six hours,” Melén believes that testing thor- “It’s a key quality assurance measure James Downs from Meridian Knowl- tively low-cost solution that supports
Melén says. “This will allow us to walk oughly is the key to application suc- to show whether or not an application edge Solutions acknowledges the im- almost all aspects of our product de-
into Red Nose Day 2009 with confi- cess. “I would advise anyone putting will perform under traffic. We certainly portance of application testing and velopment lifecycle.”

putting it the load on application performance, thus vali-
dating the performance and scalability of applica-
cesses and accelerate test completion by up to
50 percent.
ly and to provide best-of-breed solutions for test-
ing Oracle Applications,” says Leng Leng Tan, vice
all together tions and Web services. Melinda-Carol Ballou, program director of IDC’s president of applications and systems manage-
Functional testing for Web applications pro- Application Life Cycle Management Service and ment at Oracle. For example, the Oracle Applica-
the oracle application teSting Suite, part vides for comprehensive functional testing of ap- a principal analyst at the independent research tion Testing Suite accelerators for Siebel let cus-
of Oracle Enterprise Manager’s suite of applica- plications and Web services by simplifying au- firm, says, “Oracle’s acquisition of the Oracle Ap- tomers jump-start their Siebel application testing
tion quality management products, provides an tomated test script generation and enabling the plication Testing Suite functionality [acquired with by providing automated load and functional test-
integrated solution for load testing, functional automation of complex Web applications and as- Emperix’ e-TEST suite] is an important first step ing for Siebel customer relationship management
testing, and test management. It enables custom- sociated technologies out of the box. toward developing an overall lifecycle strategy for applications. “Oracle Application Testing Suite in-
ers to test packaged, Web, and service-oriented Test manager for Web applications helps man- Oracle Applications.” tegrates with Siebel Test Automation Interfaces to
architecture-based applications and their under- age Web application testing by allowing users to Indeed, Oracle is in the process of integrating natively recognize Siebel UI elements and corre-
lying infrastructure, and it helps ensure optimum define testing requirements, specify and execute and enhancing Oracle Application Testing Suite late application requests when creating automated
quality, scalability, and availability. Oracle Appli- manual or automated tests to validate require- functionality in several of its applications lines, in- test scripts, greatly simplifying the testing process,”
cation Testing Suite includes three components. ments, and manage defects that they uncover. cluding Oracle E-Business Suite and Siebel Cus- says Tan. “The framework allows customers to fo-
Load testing for Web applications simulates Oracle Application Testing Suite also provides tomer Relationship Management (CRM). “We are cus on testing their Siebel applications rather than
thousands of virtual users accessing the applica- a common scripting environment between func- leveraging Oracle’s extensive knowledge of these creating test scripts and greatly reduces the overall
tion simultaneously and measures the effect of tional testing and load testing to simplify test pro- applications to generate test scripts more efficient- cost of testing.”

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White paper White paper
Ensuring Web service Deploy Changes 80% Faster:
Quality for service-oriented oracle real application testing—
architectures Business agility through superior testing

Current trends show that the vast majority of Download this whitepaper to see how Oracle Real
companies are moving to services-oriented Application Testing facilitates new technology adoption
architectures (SOAs) and deploying Web services associated with infrastructure changes, and offers the
within and across their IT infrastructure. However, following benefits:
the success of those deployments is determined
by the integrations and innovations that Web • Reduce Risk—Improve system reliability and
services make possible and how Web services quality of service by accurately validating changes
affect the quality and performance of the mission- before production deployment
critical applications with which they interface. • Lower IT Costs—Cut infrastructure testing
As such, it is crucial to thoroughly test Web costs by up to 70%
services before they are deployed in order to • Enhance IT Efficiencies—Automate manual
ensure service level compliance in production. and complex testing tasks, which previously took
months; it can now be done with a few clicks
• Greater Agility—Reduce testing effort by up to 80%

Download this white paper Download this white paper

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White paper
achieving a superior ownership Experience in
Manageability and Quality for oracle E-Business suite
Oracle E-Business Suite provides class-leading capabilities to improve the performance of organizations.
To help you maximize the value of this mission-critical application, and to achieve a Superior Ownership
Experience in application manageability and quality, Oracle provides a set of tools that facilitate top-down
application management and cover the entire application lifecycle.

Download this white paper

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Resources

oracle application testing suite resources
Deploy Higher-Quality applications in less time with Comprehensive and secure testing (Brochure) view
Comic relief raises Us$94 Million with Help of Web application testing (Case study) view
Meridian Knowledge solutions, llC streamlines application testing and reduces product Complaints (Case study) view
Ensuring Web service Quality for service-oriented architectures (White paper) view
rapid Bottleneck identification - a Better Way to Do load testing (White paper) view
Ensuring End User performance for siebel CrM: (White paper) view
oracle Functional testing for Web applications overview (Screenwatch) view
oracle load testing for Web applications overview (Screenwatch) view
oracle test Manager for Web applications overview (Screenwatch) view
load testing for Web applications (Data sheet) view
Functional testing for Web applications (Data sheet) view
test Manager for Web applications (Data sheet) view
application testing suite siebel testing accelerators (Data sheet) view

Additional resources can be found at http://www.oracle.com/technology/products/oem/prod_focus/etest.html.

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oracle real application testing
oracle real application testing (Data sheet) view
ovum summit: oracle real application testing - Business agility through superior testing (Podcast) view
ovum summit: oracle real application testing - Business agility through superior testing (White paper) view
oracle Database 11g: real application testing (Overview - iSeminar) view
oracle real application testing (Technical - iSeminar) view
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EDs relies on oracle real application testing (Video) view
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oracle Data Masking
oracle Enterprise Manager 10g r4 Data Masking (Webcast) view
oracle Enterprise Manager 10g Data Masking pack (Data sheet) view
oracle Database security - Data Masking (iSeminar) view
oracle Data Masking (Screenwatch) view

oracle real User Experience insight
oracle real User Experience insight technical White paper (White paper) view
Forrester: oracle real User Experience insight (Webcast) view
oracle real User Experience insight (Data sheet) view
oracle real User Experience insight (iSeminar) view
oracle real User Experience insight: implementation Case study at oracle (White paper) view
oracle real User Experience insight: Dashboard (Screenwatch) view
oracle real User Experience insight: performance analysis - Error replay (Screenwatch) view

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achieving a superior ownership Experience in Manageability and Quality for oracle E-Business suite (White paper) view
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achieving a superior ownership Experience for oracle Business intelligence Enterprise Edition (White paper) view
oracle real User Experience insight accelerator for oracle E-Business suite (Data sheet) view
oracle real User Experience insight accelerator for oracle siebel (Data sheet) view
oracle real User Experience insight accelerator for peoplesoft (Data sheet) view
Monitoring the real User Experience of oracle E-Business suite Users (White paper) view
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oracle application testing suite siebel testing accelerators (Data sheet) view

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